charlie N

charlie N

United Kingdom
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charlie N
charlie N
United Kingdom | 2024.05.23
expensive and very disappointed I have been using Blue Whale for two years now. 1. The engineer arrived 45 mins late, with no notification or response to my text and no apology. 2. I was charged for 1 hours labour (£102) for the boiler service (small service). (used to be £60 per hour) 3. Then the engineer broke a pin in the air valve of my pressurised cylinder when trying to change it, even though I told him to leave it as it was ok under pressure. But the engineer insisted on changing it, this cost me another hours labour ( they wanted to charge me two hours.) I complained to the company and they told me that it was leaking, I had no pressure loss over the past year and it wasn't leaking. 4. On a previous service the boiler was working fine and then after a full clean wouldn't start up and needed new parts, I was charge nearly £300 for this. I won't be using this company again, very disappointed.