Unjustifiable pricing for simple work
I was charged £204 to retrieve a firestick remote from behind a radiator. While Sam, the engineer, was polite, the costs were not fully explained upfront. The £40 call-out fee seemed reasonable, but the additional £130 repair cost, plus £34 VAT, was only disclosed after the job—despite the task taking less than 30 minutes. This pricing feels incredibly excessive for such a simple task. I find the charges unfair and won't be using this service again.
Datum der Erfahrung: 13 March, 2026
Datum der Erfahrung: 13 March, 2026
Antwort von SR Plumbing
2026.03.14
Thank you, J, for your feedback. I'm sorry to hear about your dissatisfaction with the charges. Please contact our customer service so we can address your concerns and improve our transparency in outlining costs beforehand.
We can see on record you accepted a written quote before the work began and accepted it digitally before the work started. We did disclose all fees upfront before the job started.
We can see on record you accepted a written quote before the work began and accepted it digitally before the work started. We did disclose all fees upfront before the job started.