Natascha

Natascha

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Revizuirea Adapt A Home - London
Natascha
Natascha 2026.07.28
Scootmobiel voldoet niet aan I rented a mobility scooter from them back in March. I had to book so early because otherwise, they wouldn't have had any left for July. I paid via PayPal so that if anything went wrong, I could quickly file a complaint and request a refund. On day one, the scooter was supposed to have a range of over 20 km. It didn't. The ad stated 12.5 miles. As a result, on the very first evening, we had to take a taxi back to the hotel costing 111 euros. I immediately informed Adapt-a-Hom at the hotel. They couldn't believe it; they claimed the scooter was brand new. Yeah, right—but what about the costs? They suggested I try it for another day, but it still wouldn't go further than 10 kilometers. I’m not renting this thing for fun; my daughter had to push it back to the hotel under a lot of stress, and together we managed to get it onto the metro. It really ruined what was supposed to be a fun Harry Potter day. This was meant to be a lovely week; unfortunately, I am terminally ill, so making beautiful memories is important to me. I complained to the rental company again. Finally, I spoke to someone who actually took responsibility, and that same afternoon a different scooter arrived—it wasn't foldable, but I didn't care about that. I just wanted it to perform as advertised. This one worked perfectly. I also indicated that I was willing to pay for this, but so far, I’ve received absolutely no response—which is surprising, given all the positive reviews. I hope I get a response now. Feedback Mensen zoeken ook naar
Data experienței: 11 July, 2026
Scootmobiel voldoet niet aan I rented a mobility scooter from them back in March. I had to book so early because otherwise, they wouldn't have had any left for July. I paid via PayPal so that if anything went wrong, I could quickly file a complaint and request a refund. On day one, the scooter was supposed to have a range of over 20 km. It didn't. The ad stated 12.5 miles. As a result, on the very first evening, we had to take a taxi back to the hotel costing 111 euros. I immediately informed Adapt-a-Hom at the hotel. They couldn't believe it; they claimed the scooter was brand new. Yeah, right—but what about the costs? They suggested I try it for another day, but it still wouldn't go further than 10 kilometers. I’m not renting this thing for fun; my daughter had to push it back to the hotel under a lot of stress, and together we managed to get it onto the metro. It really ruined what was supposed to be a fun Harry Potter day. This was meant to be a lovely week; unfortunately, I am terminally ill, so making beautiful memories is important to me. I complained to the rental company again. Finally, I spoke to someone who actually took responsibility, and that same afternoon a different scooter arrived—it wasn't foldable, but I didn't care about that. I just wanted it to perform as advertised. This one worked perfectly. I also indicated that I was willing to pay for this, but so far, I’ve received absolutely no response—which is surprising, given all the positive reviews. I hope I get a response now. Feedback Mensen zoeken ook naar Scootmobiel voldoet niet aan I rented a mobility scooter from them back in March. I had to book so early because otherwise, they wouldn't have had any left for July. I paid via PayPal so that if anything went wrong, I could quickly file a complaint and request a refund. On day one, the scooter was supposed to have a range of over 20 km. It didn't. The ad stated 12.5 miles. As a result, on the very first evening, we had to take a taxi back to the hotel costing 111 euros. I immediately informed Adapt-a-Hom at the hotel. They couldn't believe it; they claimed the scooter was brand new. Yeah, right—but what about the costs? They suggested I try it for another day, but it still wouldn't go further than 10 kilometers. I’m not renting this thing for fun; my daughter had to push it back to the hotel under a lot of stress, and together we managed to get it onto the metro. It really ruined what was supposed to be a fun Harry Potter day. This was meant to be a lovely week; unfortunately, I am terminally ill, so making beautiful memories is important to me. I complained to the rental company again. Finally, I spoke to someone who actually took responsibility, and that same afternoon a different scooter arrived—it wasn't foldable, but I didn't care about that. I just wanted it to perform as advertised. This one worked perfectly. I also indicated that I was willing to pay for this, but so far, I’ve received absolutely no response—which is surprising, given all the positive reviews. I hope I get a response now. Feedback Mensen zoeken ook naar Scootmobiel voldoet niet aan I rented a mobility scooter from them back in March. I had to book so early because otherwise, they wouldn't have had any left for July. I paid via PayPal so that if anything went wrong, I could quickly file a complaint and request a refund. On day one, the scooter was supposed to have a range of over 20 km. It didn't. The ad stated 12.5 miles. As a result, on the very first evening, we had to take a taxi back to the hotel costing 111 euros. I immediately informed Adapt-a-Hom at the hotel. They couldn't believe it; they claimed the scooter was brand new. Yeah, right—but what about the costs? They suggested I try it for another day, but it still wouldn't go further than 10 kilometers. I’m not renting this thing for fun; my daughter had to push it back to the hotel under a lot of stress, and together we managed to get it onto the metro. It really ruined what was supposed to be a fun Harry Potter day. This was meant to be a lovely week; unfortunately, I am terminally ill, so making beautiful memories is important to me. I complained to the rental company again. Finally, I spoke to someone who actually took responsibility, and that same afternoon a different scooter arrived—it wasn't foldable, but I didn't care about that. I just wanted it to perform as advertised. This one worked perfectly. I also indicated that I was willing to pay for this, but so far, I’ve received absolutely no response—which is surprising, given all the positive reviews. I hope I get a response now. Feedback Mensen zoeken ook naar
Raport
Răspuns de la Adapt A Home - London 2026.08.03
We sincerely regret your negative experience, Natascha, and encourage you to contact our customer service team to address the concerns thoroughly and fairly.