★★★★★ **Five-star service when something went wrong** I don
★★★★★ **Five-star service when something went wrong**
I don't normally write a review before I have even used the product, but the service I received from UK Prepaid SIM Card deserves one.
I managed to make two purchases of the same eSIM within about a minute after believing the first payment had failed. I contacted the company expecting the usual lengthy exchange of emails and perhaps several days before getting anywhere.
Quite the opposite happened.
They responded almost immediately, explained what had happened, located both orders and sent through both eSIM activation codes. When I then decided, because of their excellent service, to keep the second eSIM for myself rather than have it refunded, that was dealt with just as easily.
I originally bought the eSIM for my 75-year-old wife, who is travelling from Australia to the UK on her own and gets understandably anxious about technology and having a working phone when she arrives. Knowing that everything can be installed and ready before she leaves is a considerable reassurance.
Fast, friendly, human service from people who actually read the email and deal with the problem. Rather refreshing in an age when getting past a chatbot can sometimes be the greatest achievement of the day.
Based on the customer service alone, an easy **five stars** from me. I'll happily update the review once we've used the eSIMs in the UK.
Richard Morton
תאריך החוויה: 26 August, 2026
תאריך החוויה: 26 August, 2026
תשובה מ-UK Prepaid SIM Card
2026.08.27
Thank you, Richard, for sharing your experience! We're delighted to have provided prompt and effective assistance. Your satisfaction with our service means a lot, and we hope the eSIMs serve you and your wife well during her travels.