Can you say I want my money back! Don't waste your money, truly. I spend $400 on a kit. I send it in. I get notice that one of my samples got damaged and I need to send another one in. Send it in and weeks later still no results. I reached out to them and they said I did not complete my questionnaire. I most certainly did- which took forever. So now they are holding my results hostage because they see on their end my questionnaire is incomplete and are telling me I must do it again! Can you say I want my money back! But wait- they won't refund me because I used the kit!!!! Crazy! I just can't believe what companies get away with.

Date of experience: 12 November, 2025