Heartless
I am extremely disappointed with my experience at The Rose. I was told I needed an imaging order before scheduling, so I went through telehealth to obtain one. After getting that, I was then told the order had to be worded a very specific way.
I corrected that and obtained the updated order, only to be told AGAIN that it still wasn’t acceptable because it did not include both breasts—even though my concern is in one breast.
This process has been confusing, inconsistent, and unnecessarily stressful while I am trying to get evaluated for a breast mass. Clear, accurate instructions should have been provided from the beginning instead of repeatedly changing requirements and delaying care.
For a facility that serves patients dealing with serious and time-sensitive health concerns, this lack of clear communication is unacceptable. Patients should not have to navigate multiple barriers just to get an appointment.