A scam. They charged me 3 times for a ride they never picked me up for!
Dishonest, fraudulent car company. Do not use JetBlack Transportation.
We waited to get picked up at MetLife Stadium for more than 90 minutes and the driver never arrived. He kept texting me telling us to walk to various lots but then he was not there when we arrived. For some reason, he would not go to the official pick-up lot where the Stadium signs said for cars to pick up and instead he kept telling us to walk to other lots. It was freezing cold and after midnight, but we were being so patient with him and went to all the lots he told us to go to.
Then after we walked for more than a mile around the stadium for more than 90 minutes, he said his office canceled the ride so he wasn't coming after all!
So we called a Lyft and that driver got to us in only 6 minutes.
THEN, the worst part, the company has the gall to bill me for the ride anyway. They lied to AmEx and claimed that I no-showed the ride when I have dozens of text messages from both the driver and their office showing that they are lying.
AND, after they responded to my review by apologizing and claiming they refunded me, they then billed my AmEx again! They have billed me 3 times for a ride I never got! Luckily AmEx keeps deciding in my favor, but this is a huge waste of my time.
JetBlack is a scam. Do NOT use Jet Black. They are dishonest, they will not show up and will charge you anyway!