Unacceptable Exchange Process & Poor Customer Service
I am extremely disappointed with my experience with this company. I ordered a pair of boots, but due to improper sizing on their part, I had to exchange them. Instead of simply sending me the correct size, as any reputable company would, they issued me a partial-value coupon code—forcing me to pay more for an issue that was entirely their fault.
To make matters worse, I already spent $20 shipping the incorrect boots back to them, and now they expect me to pay another $20 to get the correct size. This is completely unacceptable. My note clearly explained that I was requesting an even exchange, yet they still mishandled the situation and forced me into another transaction.
If this is how they handle exchanges, I would advise anyone to think twice before ordering. Their sizing is unreliable, and their customer service seems more focused on making extra money off their mistakes rather than actually resolving issues. Save yourself the frustration and shop elsewhere!
