The Good, the Bad, the Ugly!
Rental: Casa NICA!
Dates: April5-10, 2025
Mgt co: Anchor Down Vacation Rentals
The Good: The mattresses were comfortable, and the house was beautifully decorated with upgraded appliances. The kitchen was fully stocked with everything we needed, which was a big plus. Another highlight was the partnership with The Loaded Kitchen, offering excellent service and food—something I highly recommend. The Bad:
The management company, however, was not as professional as we expected. Despite the house being relatively new, many issues should have been addressed prior to our arrival. Even with an early check-in (15 minutes), we encountered multiple problems. The management seemed unprepared and lacking in attention to detail. The Ugly: One of the major issues was the pool temperature. This had been a known concern before we arrived, yet it was never properly resolved. Although the management came to check, the pool never reached the promised 85 degrees, and only one of the two water spouts worked. Other issues included broken drawer pulls in the master bedroom and a dryer that didn’t work for most of our stay. This led to delays in the cleaning crew finishing their tasks, and they didn’t complete making the beds until 6:30 pm, even though we checked in at 3:45 pm. Upon arrival, we were expected to take out the trash from the previous renters, which was full, since the cleaning crew doesn’t handle it. Additionally, one fire alarm was dangling from the ceiling and beeped throughout the night. The outside TV had to be replaced, and the couch was badly stained, a known issue that the management was aware of. While they did address most concerns, many of these problems should have been resolved before our stay with a proper inspection. Bottom Line: While the location was decent for a vacation, I would avoid properties managed by Anchor Down Vacation Rentals. The issues with both the property and the management significantly impacted our experience.
