TLDR: Three missed delivery dates, half my money collected over Venmo to a stranger, and now total s
Hired American National Movers for a partial-load move from Florida to San Diego, around $3,600. Pickup on June 2 went fine, which makes sense, because that's the part where they collect your money.
After that it fell apart. I was told my first available delivery date was June 15, a date my project manager Chris put in writing himself. Then it became a June 21-23 window. Both came and went with no delivery and no warning. Then I was told June 29. That passed too. Three promised dates, zero deliveries.
Once they had my deposit and half the balance, communication died. Calls, texts, and emails to the office, to Chris, and to the carrier "Frank" all go unanswered. Complete radio silence while a stranger holds everything I own.
A few things that should have been red flags: half the payment was collected by Venmo to a random personal name, which no legitimate company does. And when I asked Chris about the June 15 date he set in writing, he acted like he never said it.
As of writing this, I have no belongings and no way to reach a single human being. Do not use this company.
Datum zkušenosti: 29 June, 2026
Datum zkušenosti: 29 June, 2026
Odpověď od American National Movers
2026.07.01
Tyler,
We are sorry to hear about your frustration and understand that delivery delays can be stressful. We do want to clarify a few important details regarding your shipment.
Your move was booked as a shared-load, also known as a piggyback-load service, which is the more budget-friendly option compared to a dedicated truck. As we explain to our customers prior to booking, and as stated on our website, shared-load shipments can have longer delivery timelines, especially during the busy summer season. Because these shipments are consolidated with other loads, delivery dates are estimated and cannot be guaranteed the same way a dedicated route can be.
For smaller long-distance shared shipments, the carrier’s delivery window allows up to 21 business days from the first available delivery date. Based on our review, that timeframe has not yet passed. If the carrier exceeds that delivery window, then applicable discounts or adjustments may be reviewed according to the carrier’s policy.
We have also reviewed your file and do not see anything deceptive regarding the pricing of your move. The quote provided was below standard industry pricing, and it was still honored. There was also no pickup-day price increase, which is often where pricing issues occur in the moving industry. The current delay appears to be related to shared-load logistics and routing, not a refusal to deliver your items.
We also want to clarify that American National Movers does not directly service shared-load shipments. Shared-load moves are handled by the assigned carrier agent. In your case, the shipment is being handled by Ageis, and they are responsible for the transportation and final delivery of your belongings. That being said, we have still been actively trying to assist you with updates and communication.
Our calls are recorded and monitored, and we have staff available to answer calls, return calls, and send text updates as information becomes available. Additionally, Chris, one of our managers, will be reaching out to you directly to further discuss your concerns and help work toward a resolution.
At this time, based on the information provided, delivery should take place within approximately 7 business days. We will also be addressing the delay with the carrier directly.
While we do not believe the review fully reflects the shared-load terms or the efforts being made to assist you, we do take your concerns seriously and will continue working to help resolve the matter.
Thank you,
We are sorry to hear about your frustration and understand that delivery delays can be stressful. We do want to clarify a few important details regarding your shipment.
Your move was booked as a shared-load, also known as a piggyback-load service, which is the more budget-friendly option compared to a dedicated truck. As we explain to our customers prior to booking, and as stated on our website, shared-load shipments can have longer delivery timelines, especially during the busy summer season. Because these shipments are consolidated with other loads, delivery dates are estimated and cannot be guaranteed the same way a dedicated route can be.
For smaller long-distance shared shipments, the carrier’s delivery window allows up to 21 business days from the first available delivery date. Based on our review, that timeframe has not yet passed. If the carrier exceeds that delivery window, then applicable discounts or adjustments may be reviewed according to the carrier’s policy.
We have also reviewed your file and do not see anything deceptive regarding the pricing of your move. The quote provided was below standard industry pricing, and it was still honored. There was also no pickup-day price increase, which is often where pricing issues occur in the moving industry. The current delay appears to be related to shared-load logistics and routing, not a refusal to deliver your items.
We also want to clarify that American National Movers does not directly service shared-load shipments. Shared-load moves are handled by the assigned carrier agent. In your case, the shipment is being handled by Ageis, and they are responsible for the transportation and final delivery of your belongings. That being said, we have still been actively trying to assist you with updates and communication.
Our calls are recorded and monitored, and we have staff available to answer calls, return calls, and send text updates as information becomes available. Additionally, Chris, one of our managers, will be reaching out to you directly to further discuss your concerns and help work toward a resolution.
At this time, based on the information provided, delivery should take place within approximately 7 business days. We will also be addressing the delay with the carrier directly.
While we do not believe the review fully reflects the shared-load terms or the efforts being made to assist you, we do take your concerns seriously and will continue working to help resolve the matter.
Thank you,