Avoid this company at all costs
Avoid this company at all costs. The communication and aftercare have been absolutely appalling from the moment they got our money.
We had a new composite door installed that quickly developed a major fault, repeatedly jamming and either locking us out of our home or trapping us inside. This was an incredibly stressful safety hazard. When we reported it, we were completely ignored. It literally took two full weeks and the threat of legal action and Trading Standards just to get a single response out of them.
When the owner, Eric, and his fitter finally attended, they gave us conflicting excuses, backtracked on parts they had previously promised to supply, and applied a "trial and error" adjustment. They promised to provide a formal written report of their findings and committed to following up to ensure the door was actually fixed.
Since then? Absolute silence. No follow-up, no report, and a total failure to honor their commitments to resolve the issue permanently.
If you want a company that takes your money, installs a faulty product, and then ghosts you until you threaten them with court, use The Front Door Shop. If you want peace of mind, go literally anywhere else.
Date of experience: 02 March, 2026
Date of experience: 02 March, 2026