Started well, however transit time DOUBLED with zero communication
**Be warned** PSS were extremely helpful at the start with great communication, prompt estimate and delivery and collection of boxes/belongings. However, after collection communication became scare, estimated delivery time went from 8-12 weeks to 20 weeks from London to New Zealand. On contacting PSS, they took no accountability and kept referring to their T&C's. My issue is the lack of communication to alert us of the significant increase in transit time. They informed us once the ship left the port. Too late to find an alternative solution. My daughter has to now live out of suitcase for 5 months. Don't be fooled by the helpful staff at the outset, as once you no longer have your belongings you have zero control and they claim they don't either.....its all up to the shipping companies.