Blown away!
This company is a god send. They are truly amazing at what they do! The whole experience was amazing. My call was instantly answered (by ai)where all my information was gathered. Tom called me back within an hour to go over my bathroom in more detail. We scheduled the estimate and he was on time and very helpful going through everything. He then came back two days later and sat down with me, when over the whole estimate in detail! I was so happy it wasn’t just another email. I accepted right then and there getting a discount! The next week Tom and the owner came back again and took a scan of the room so we could figure out layout and colors. Seeing it in 3d was so amazing! Once all materials came in the crew started a couple weeks later when they finished another project. Their attention to detail, politeness and cleanliness was way above my expectation. I’ll never call another company again. Pay the price and the the best service/quality in the area! Don’t even bother calling anyone else! I can’t say enough about how amazing this experience was.
Kokemuksen päivämäärä: 20 November, 2025
Kokemuksen päivämäärä: 20 November, 2025
GEM Remodeling vastaus
2025.12.08
Thank you for taking the time to write this. I appreciate the detailed feedback. You saw our full process from the first call with Mia to the final walkthrough. That process matters. It keeps the project on track and keeps you informed.
Tom builds strong trust with clear steps and real communication. The in person estimate review helps you understand the full scope without guessing. The 3D scan gives you a clear picture of layout, colors, and flow before any work starts. You made fast decisions, which helped the entire schedule.
Our crew takes pride in clean work. Real floor protection. Strong dust control. Daily cleanup. They respect the home they work in. I am glad you noticed the detail and the effort.
Bathroom remodels in the Rochester area need planning and precision. You gave us the room to do it right. That is why your project turned out the way it did.
If you need anything in the future, reach out. I am here. Enjoy the new bathroom.
Tom builds strong trust with clear steps and real communication. The in person estimate review helps you understand the full scope without guessing. The 3D scan gives you a clear picture of layout, colors, and flow before any work starts. You made fast decisions, which helped the entire schedule.
Our crew takes pride in clean work. Real floor protection. Strong dust control. Daily cleanup. They respect the home they work in. I am glad you noticed the detail and the effort.
Bathroom remodels in the Rochester area need planning and precision. You gave us the room to do it right. That is why your project turned out the way it did.
If you need anything in the future, reach out. I am here. Enjoy the new bathroom.