The worst booking site ever I would like to warn everyone against using the Agoda website. It is the worst booking site I have ever come across, and I have already used many similar services. On 18 November 2025, I wanted to book a hotel in Poznań. While searching for the best offers, I came across Agoda, which I had not used before. I was tempted by an attractive price and made a mistake that cost me a large amount of money. When I was making the reservation, Agoda kept suggesting new options, and in the end I chose one of them. Unfortunately, I did not notice that Agoda had changed the dates from the ones I originally selected: instead of a stay from the 22nd to the 23rd, the booking was from the 23rd to the 24th. I also failed to notice that the free cancellation option had disappeared. I made a mistake and confirmed this incorrect booking, accepting the terms. I admit it was my fault, caused by carelessness. However, when I tried to clarify the situation with Agoda, I encountered extremely unprofessional behaviour, completely different from what I have experienced with other similar platforms and intermediaries. I immediately wrote to Agoda asking for an exception and a refund of the 200 PLN that had been charged to my card. I cancelled the reservation right away, so neither Agoda nor the hotel incurred any costs related to handling it. I did not block the room for anyone. Unfortunately, I could only contact an AI bot, which rejected my requests outright, referring me to the terms and conditions. Searching online, I found an email address for customer service and sent two emails explaining the misunderstanding and asking for a refund. Unfortunately, I received only automatic responses, which redirected me back to the AI bot. I have never encountered such unprofessional service and such an unfriendly attitude towards the customer. I strongly advise everyone against using this site, which is focused solely on maximising profit and squeezing as much money as possible out of its customers. DO NOT MAKE ANY BOOKINGS ON AGODA!. In addition, as I am a journalist, I promise to describe this website and its practices in detail in order to warn other people against using it.

Ngày trải nghiệm: 18 November, 2025