FragranceNet Reviews

Don't do it Paid for ari by Ariana grande never received it so I emailed them and this was my response (check pics) no replacement no refund 😡

Don t buy Very old products...went to a site a checked date of product...3 years old...doesnt smell fresh...very bad

Company has gone to $#*! it appears First off, to be fair, I had many positive experiences with Fragrancenet prior, so this incident kind of surprised me. The issue isn't necessarily the product itself.(I can't say yay, or nay as I never received the product) But rather their apparent lack of communication, or maybe even lack of training? Whatever the case, here's my take of woe: I ordered 2 seperate 100ml colognes, which, I had done in the past without any problems. But in this case, I get an email saying my package has been delivered. But when I look at the picture of the item delivered, not only was the address completely wrong, but the name was somebody else! Leading me to believe 1 of 2 things happened; 1. The Courier company got their wires crossed, & delivered to the wrong person at the wrong address. OR - Fragrancenet themselves misread the order & sent to the wrong customer. In either case, I'm out $60.00. Maybe not a lot to some, but when a loaf of bread costs $3.50, & a cup of coffee $6.95, it kind of matters. In any case, I am both surprised & disappointed, as I said earlier, I had enjoyed a good customer relationship with these guys. So long Fragrancenet, Hello Fragrancebuy.

Crap Customer Service ever I placed an order and was charged twice and when I called customer service they make you wait for more than half hour and then go silent and don't answer. Service is the worse in perfume retailers. Take so long to cancel and refund the money. DO NOT RECOMMEND THIS RETAILER.

STAY AWAY I have purchased from them before and had a couple of issues but the last time took the cake. The perfume set I received was poor quality and they asked me to ship it back. Costed me $50 to send it from Canada which they said they'd refund. Upon receiving back the item, they've disappeared. No contact and every time I email all I get is "we are processing your request". I sent the item back in December and this is march. They did not send me a new item neither did they refund the shipment cost that I had to bear. Stay as far as you can from this company.

The WORST COMPANY EVER! I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns.

Great price, SLOW SHIPPING, legit scents I was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly.

Better than expected. I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them.

Fake Fragrance I ordered a bottle of SJ unforgivable. Full disclosure I know this is a discontinued fragrance so it was a long shot ordering it. However, I can without a shadow of a doubt say this is not the same fragrance and obviously a fake. It was cheap so no hard feeling. Would advise people to be very cautious when ordering from FragranceNet. Do not buy an expensive bottle of perfume here.

Understanding company! Had a problem but they helped me solve it &refund literally came on the same day. Good company indeed

Cologne never arrived Package of cologne never arrived, upon contacting customer service they could not be replaced due to being out of stock, extremely frustrating

Do NOT BUY from Frangrancenet.com They sent me a counterfeit bottle of Victor & Rolf Bon Bon then told me they back their 100% authentic claim. The box was almost paper thin, the box didn't have the signature plastic stamp on it, there was no lot number, it didn't smell like Bon Bon but sweet, clearly a dupe! I knew it was fake when I saw the box. Do not buy online if you can go to a nearest store. Thinking you're saving $50-60 could result in you paying $100 or more for fake product worth may $10-15 per purchase. They partner with PayPal so yes you have to go through the loop of returning which is a problem if u don't have a printer, have to drive miles to drop the package off and purchase packaging if u don't have any at home. Lesson learned look at reviews other than the merchant's website.

Not a match BareMinerals foundation used for years, only partial refund issued I ordered 3 powder foundations because they've become hard to find here in Canada and the price was right. Cost was $99, shipping took longer to arrive but we're in Canada so I was ok with that. The foundation colour is nothing like my other BareMinerals 12 Original powder foundation, much darker when compared. I suspect the product had been re-labelled only because there's such a big difference in colour. I initiated a refund and was told that although no return shipping label was available for Canada that I should email the receipt for return shipping and they would reimburse the cost of return shipping. I just received the refund today. They refunded $77 for the product, not the full $99, and chose not to reimburse the return shipping costs as promised. So it's a loss of $42. That dosn't seem fair shen the wrong item was sent. How is that the customers fault and why should the customer pay the initial shipping costs when it was fragrence.net's mistake. But they did only make promise to refund shipping over the phone, no paper trail there. And the items received did have the right labelling, even though it was not the colour/product it was supposed to be. All in all not a nice way to treat customers. I would not recommend this company.

Worst Customer Service of ALL the fragrance sites They deleted my account and I lost all my points. They stated they dont have the ability to delete accounts. I have an email stating that they canceled it. So I created another account with the same email and saw that I have pending points. I then sent them an email asking why they wernt released and they stated that those are not eligible due to my account "being deleted after inactivity". I then took a screenshot of my old account with many problematic issues with my previous orders. This stated that I was active the whole time. No response...Before covid, I had ZERO issues with their customer service. Ever since then, they don't care about their customers. They are rude and smug. The ONLY reason I use them now is for discontinued frangrances. I will gladly pay more for a fragrance from a company that cares about their customers. Jomashop and fragrancebuy have top notch customer service.

Refused to cancel order I ordered a full sized product and a sample vial. They notified me that my full sized product was out of stock. So, it was going to cost me $7.95 for the remaining sample vial, with a $9.95 shipping fee. I requested they cancel my order. That flat out ignored me and ripped me off instead. I won't shop here again.

Lack of quality control, little to no help customer service, very disappointing. My recent purchase of Creed Green Irish Tweed was a complete letdown. Despite ordering a brand new bottle (not a tester) for a birthday gift, the package arrived with a torn box, no paperwork, and visible fingerprints on the cologne bottle. Upon inspection, I inspected the bottom of the cologne where "Creed Paris" should be etched. To my dismay, only the 'S' of Paris was visible. For a high-end fragrance like Creed, one would expect a more secure and impeccable packaging. As if that wasn't enough, they overlooked including the birthday note I had explicitly requested. Customer service offered a return, but the remedy involved waiting for them to receive the faulty item before initiating a refund or replacement. Was told the estimated timeline is up to two weeks or more, leaving me without a timely birthday gift. I was offered to return the item and order another one if I needed it sooner! This experience is unacceptable, and their lack of quality control is disappointing. I hear the return takes a very long and at this moment I am not sure what to do. I am stuck with a used, probably not authentic very expensive bottle of cologne! EDIT: A member of customer service just reached out to me, and offered a replacement. I will update my review if receive the confirmation email.

Lack of quality control, little to no help customer service, very disappointing. My recent purchase of Creed Green Irish Tweed was a complete letdown. Despite ordering a brand new bottle (not a tester) for a birthday gift, the package arrived with a torn box, no paperwork, and visible fingerprints on the cologne bottle. Upon inspection, I inspected the bottom of the cologne where "Creed Paris" should be etched. To my dismay, only the 'S' of Paris was visible. For a high-end fragrance like Creed, one would expect a more secure and impeccable packaging. As if that wasn't enough, they overlooked including the birthday note I had explicitly requested. Customer service offered a return, but the remedy involved waiting for them to receive the faulty item before initiating a refund or replacement. Was told the estimated timeline is up to two weeks or more, leaving me without a timely birthday gift. I was offered to return the item and order another one if I needed it sooner! This experience is unacceptable, and their lack of quality control is disappointing. I hear the return takes a very long and at this moment I am not sure what to do. I am stuck with a used, probably not authentic very expensive bottle of cologne! EDIT: A member of customer service just reached out to me, and offered a replacement. I will update my review if receive the confirmation email.