DriveTime Reviews

Antaeus Kelly 2025.12.11

     

Purchase a truck at the end of September by the end of November power steering went out. Took it to Firestone they did not want to touch it because the bottom of the truck was rusted out completely so the warranty would not cover the power steering because of the rust. Firestone said that it was rusted out so bad that they didn't want to lift it because they thought something would else would break. Went back to the dealership they said it was nothing they could do. I guess my next step is to talk to corporate and then after that get my lawyer involved.

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Reply from DriveTime 2025.12.12

Thank you for leaving your review, Antaeus Kelly. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.07

     

Svs Another highlight worth mentioning is the consistency in quality. It is one thing to deliver excellence at the beginning, but maintaining that level throughout an entire process is what truly reveals the strength of a service. From start to finish, the team remained committed, focused, and consistently professional. There were no unnecessary delays, no confusion, and no compromises made. Everything followed a smooth rhythm, giving me complete peace of mind. The final result left me genuinely impressed. It was not just good—it was outstanding. Every detail aligned perfectly with my expectations, and in many ways, the outcome exceeded what I had imagined. The work was polished, refined, and clearly created with care and passion. It is rare to see such dedication to delivering perfection, but this service embodies that spirit beautifully.

Date of experience: 05 December, 2025

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John Messiha 2025.11.26

     

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Duane Mayers 2025.11.17

     

Do not buy a car from DriveTime..!!! Car was wrecked and they didnt say anything and had to buy a $315 battery and a $700 Alternator and two front tires..and has a slipping transmission that will need to be replaced and car only has 54.000 miles on it and if it wasn’t for all the repairs I could have paid my car note..I’ve battled stage 4 cancer and Pneumonia and SEPSIS .. And I got behind on car note because of medical reasons and they came and got my car while I was sleeping in it..and didn’t bother to help us keep the car..they took my only transportation to go to the doctors and hospital when I needed to..just wanted money like the evil World we live in.. because my wife and I lost everything because of medical reasons and still battling it. I’ve lost my job and insurance and home because of cancer..and that car was making us money doing DoorDash and Uber because that’s what I can do now.. Again do not buy shit from them..wrecked cars and need work and they don’t check shit out..

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Reply from DriveTime 2025.11.17

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Ken R 2025.11.09

     

Individual dealerships give an amazing experience and it's very easy to qualify. However, I've bought two cars from Drivetime in two different states and both had major breakdowns within two weeks of owing. My current car is a Chevy Volt and I love it unconditionally. The inspection team at Drivetime missed a major loose battery connection that shorted the power distribution module. Two weeks for parts and I'm without a car. Silverock covers it 100% with zero deductible and will even reimburse a rental. My point is I should not have to buy a car, let it break down, be out of pocket to get to work, wait to get reimbursed, wait for parts, etc...right after buying a freaking car!! Get better inventory and take responsibility for selling reliable cars out of the gate.

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Reply from DriveTime 2025.11.10

Thank you for leaving your review, Ken R. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Matt Stocum 2025.10.29

     

My Vehicle was in good shape minus a few things. wish it was clean and had the spare. But the rep did a outstanding job. Especially since he had to jump thru hoops that a manager in Florida had put in place. After speaking with the manager at my local drivetime dealership and driving it home there is some definite problems with what had happened. 1. When I put the deposit down on the car it should have been immediately not be driven anymore per drivetimes rules. Because there is insurance concerns. Because if a wreck were to happen that puts them in a bind since I had the deposit on the vehicle. 2. The manager is the one that is allowed to drive vehicles home, that manager was on vacation. So who knows wich employee was driving it. 3. It was supposed to be having the Tom's sensor replaced. It was not and now I have to go thru their warranty to get it replaced. 4. One tire is new and the rest are just above the wear mark. Wich is terrible for a and system. Now I have a new to me car that I have to buy new tires for @ $419 a piece. 5. These vehicles are supposed to be inspected. Why is it did it only have 70% of it's oil left and why was this inside filter dirty as hell and literally folded up pass inspection. 6. I took the vehicle to Lincoln after I purchased it to make sure everything was proper and because they have a 1500 mile warranty. They found the tire issue. Wich I knew. The Tpms sensor that I knew after purchasing because it immediately went off and the most dangerous thing. The front knuckles are cracked. So not very much of a inspection 7. The kicker of them all. When I received the vehicle it was covered in bugs because they didn't wash it and told me it was about to rain and they told me that nature was about to wash it. But it was immaculately clean inside. Not a bit of dirt in the carpet or any remnant of trash anywhere, not even a stray piece of anything under the seats. So I thought. Until I was taking care of the leather and I found one stray Corona beer bottle cap under the driver seat. So my guess is that whoever was driving it around just happened to be drinking and driving in a vehicle i had a deposit on. Again my salesman did a great job with all the hurdles he jumped thru. Minus the stupid comment about the detailing. Management and their inspection department failed miserably. He was to busy driving the nicest car on the lot all weekend after it had been put on reserve and possibly drinking while driving my vehicle. Salesman gets a 3 star because of the comments about the wash and the lack of the factory spare, jack and all the missing plastic surrounds. Management and inspection get 1 star. Wich leads me to the 2. Its a shame because the vehicle is very nice. But I will be shelling out a couple more thousand to replace all the missing parts and replacing all the tires. Plus the time it takes for their warranty department to approve the repair the broken knuckles and tpms sensor. Update. Took it in to have the inspection done and Drivetime assured me that they would take care of everything under the silver rock warranty department. I had all the information sent in by the repair facility. Silver rock then said we'll we need pictures of the worn out tires and busted boots. The repair facility set me up at the next available time. They took the pictures, sent them into silverrock and they determined it was past the time and mileage of the warranty. Not that we tried to add anything to the initial claim that would be covered. So here I sit with a vehicle that still has a bad toms sensor and tires from the day of delivery. Plus the bad knuckles and they are not taking care of anything they said they would I have talked to you many times. You have the records. You have chosen to make this harder then it should be. More reviews and a report to the BBB coming. Just do what you promised and fix what was wrong from day 1.

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Reply from DriveTime 2025.10.29

Thank you for leaving your review, Matt Stocum. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Norma DeBerry 2025.10.20

     

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Reply from DriveTime 2025.10.20

Thank you for taking the time to rate your DriveTime experience. We would like the opportunity to look into your situation and see how we could have done better. If you wish to discuss your experience further, please call our Customer Relations Department at (888) 290-0148.

eric wilder 2025.10.16

     

Drivetime financing is a scam. You may or may not get a vehicle. My experience has been horrible. I went to the Gladstone Missouri lot. Monday I went online and got a pre-approved for $800 down $400 something a month for any vehicle. Tuesday I go to Gladstone Drivetime. Everyone was nice and respectful. We sat with a rep and she let us see the vehicle, I was in a rush so I didn't test drive it. I told her we'd be back and I wanted it She says that's fine we asked if we both need to be there she says" no I only need one of you". I go back today, the truck is sold. I still need a truck so I test drive another truck. Remember I didn't need to have the cosigner there. That was a lie. Turns out they need to verify her id and she can't sign any other way. So my gf who works in another state now has to come there on lunch hr to sign. 40 minute drive for them to tell me 10 minutes before she gets there that on neither trip to there location did they add her or run the numbers. Oh your pre-approval is just an estimate. So why not say that? Ten minutes before she gets there they tell me oh the actual down payment is going to be $3,995. I say excuse me, well adding her must've changed the numbers. $800 to #3,995? Thats not a change it's a flat out lie. If the down was anywhere near that then I wouldn't have bothered going either time. So Drivetime lied to get me in the door then swapped vehicles and said the deal was only on that vehicle. I go to complain to the manager, he's upset I'm keeping him from his paperwork and doesn't care one bit. The rep I dealt with was also rude today. I call corporate they say they'll make a record of it but no one will follow up on it with me. Not we can make it right, how bout we give you the original quote, nothing. Don' be fooled their pre-approval is nothing more than a lie designed to get you in the door so they can bait and switch and renege on whatever deal you were approved for hoping you need a vehicle bad enough to take what they give you. Until they give me the deal I was offered in an effort to make it right for the inconveniences I can't deal with them. Got 3 teenagers that need cars, won't be going back to Drivetime.

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Reply from DriveTime 2025.10.17

We appreciate your feedback, Eric Wilder. We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.

Amanda Elfering 2025.09.30

     

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Steve 2025.09.23

     

Just purchased a 2015 Buick enclave. The dealership in Clearwater Florida was great. Janet and Nicole were outstanding. When I picked up car only got key and fob. Was told that's all they have . Company policy is we got one key that's all you get. Email drive time , told you only get one key. . So thinking this is a bad policy want you to buy car 15000 only only one key . This is not right . No body can make a real desicion. . company policy. Just customer service is lacking . Note brought a car before and I am a disabled Navy veteran so now on my own Thanks drive time way to take care of your Customer. Have a nice day

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Reply from DriveTime 2025.09.25

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Christine Skolyak 2025.09.23

     

I was rushed into buying a Jeep Wrangler from the drive time in my area...along with a warranty from Silver Rock... 5 months in I have a $700 a month car payment with an oil leak. I took the vehicle to two garages out of network and one in network. The garages all diagnosed the same problem that should of been detected when their so called mechanics went over the vehicle before putting it on the lot. Per Silver Rock my issue is not covered!!! Period! I reached out to drive time thinking they would make an attempt to fix it, per Pennsylvania's Lemon Law! Not even an attempt! Pretty much, sorry about your luck! Now I am stuck with a $1000 bill if I want my 5 month old 2018 Jeep Wrangler to be in everyday working condition! Think twice.

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Reply from DriveTime 2025.09.25

Thank you for taking the time to rate your DriveTime experience. We would like the opportunity to look into your situation and see how we could have done better. If you wish to discuss your experience further, please call our Customer Relations Department at (888) 290-0148.

random vids 2025.08.25

     

Please stop calling me

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Jake M 2025.08.16

     

If I could give less than one star.I would these people are scam artists.They will tell you whatever they need to tell you on the phone to get you in to the dealership, and then they will screw you over.They will tell you on the phone oh yeah , five hundred dollar down $400 to $600 a month. Then they get you there and now they want over $5000 down. FYI I nevercalled them they called me 3 days in a row assuringme on the pricing and I was 100% honest with them on the phone and they completely lied through their teeth to get me to drive almost1 hour away knowing the bad situation I was in. DO NOT DO BUSINESS WITH THIS COMPANY! I didn't get a truthful statement until I was at the dealership and it was to late. Im not saying this because I couldn't get the car its because of all the lies I was told just to get me there in person. I hope this helps someone else in my position. I called corporate and all they did was try to defend the liars they have working for them and tried to piss me off so I would lose my temper so she could hang up on me so I hung up on her. I really hope the owner responds to me like the others who gave reviews because before today I had nothing but good things to say but I can not stand liars ,and if you're goingto hire liars just to get more people in your door that says a lot about your character as well

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Reply from DriveTime 2025.08.18

We appreciate your feedback, Jake M. We do our best to provide each customer with personalized financing options. The terms shown are specific to your financial information and the vehicle selected. However, our vehicle selection changes every day, which means you could find your next car with deal terms that work for you anytime! Please contact your nearest dealership if you have questions regarding your approval options.

Monique Grant 2025.08.08

     

Bought a vehicle from them at the end of June this year, drove the vehicle not even a week and I had issues with my sunroof took it to the shop thanks to Silver rock warranty company. I won’t have my vehicle until the middle of September and I was told there was nothing they can do about it so I’m paying for a car that I can’t even drive. This shit is beyond ridiculous and my lesson was Learned.

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Reply from DriveTime 2025.08.08

Thank you for leaving your review, Monique. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Shelley 2025.07.10

     

Has anyone realized that the reply back from them is the same thing about everything that shows u that they do not care and it is all about money that why u contact the news and the attorney general in your state and fcc

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Reply from DriveTime 2025.07.10

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Renee Hammershoy 2025.06.10

     

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Nathan Cordova 2025.06.04

     

Incompetent employees. Paid off loan 2/25/2025 .... Bridgecrest still has my title. Reply to company: No. I started the process with BBB and will begin a civil suit. ✌🏽

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Reply from DriveTime 2025.06.04

Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

Kara Leopold 2025.06.04

     

BUYERS BEWARE Buyers beware!…. Purchased a Silver 2017 Chevy Traverse from one of the Pittsburgh, PA locations and everything seemed fine until I was heading home with the vehicle. Took it to a mechanic who told us to return the vehicle. Speedometer was 5mph off, Transmission was leaking, tires were oversized causing the alignment to be off and a few other issues. Please note test driving a vehicle here is almost impossible during rush hour; you cannot go over 40mph and only have a few red lights they ask you to drive to. They say go up to Baldwin school and turn around. You also have to sign a paper stating you will follow these rules. So if an alignment is bad at 50+mph you won’t know until you’re heading home if you have to go highway like I did! Anyways I took the vehicle back to the location. Still have yet to receive my cash deposit back and every time I have called about my deposit I have get a run around about it. Although the Manager did help and was polite he still seemed to be “unsure” of the process even though he stated cars are returned frequently to this location. From the start it was a bad experience and it hasn’t got any better. Just beware there is absolutely NO paperwork that states it takes x amount of days to receive your cash deposit back. On the day of purchase I asked the salesman Joe if all the paperwork I signed was in the folder he handed me. Shame on me for not looking but there was only 4 pages in this folder. DriveTime has good locations don’t get me wrong but beware of being lied to if you have to return the vehicle for any said reason and getting run around from this specific location. I will update when I actually receive my deposit back. As of now it is still not in my mailbox as promised.

Date of experience: 17 May, 2025

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Me You 2025.06.03

     

Customer relations is a complete joke!! Bought a car 4 weeks ago. Drove from Springfield, Mo to Des Moines, Iowa. It was a 5 hour trip one way. But I found a car with all of the amenities and only 47k miles on it. So I figured it was worth the trip. I really liked the car at the time. Two days later the sunroof wouldn't close. We finally got it to close then filed a claim. It's been 3 weeks and the sunroof still isn't fixed. Fast forward to the grill not fitting in it's slot properly 2 weeks ago. We just got it fixed yesterday. Now the wheel bearing, shocks, and wheel speed sensor need replaced along with the power steering pump. Guess who gets to pay all the $100 deductibles, not customer relations. We have had possession of this car a total of one of the four weeks we have owned it because it's had to go from one shop to another. Customer relations mentioned how every vehicle goes through inspection. The inspector must have forgotten his glasses the day he inspected our car. Drive time deserves 0 stars for dropping the ball on their guaranteed inspection and selling lemons.

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Reply from DriveTime 2025.06.05

Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Steve Shirk 2025.04.07

     

Drive time sold me a car with what was told I had a factory warranty. I bought a car with a bad motor no oil , brake caliber was shot. Front boot bad. The first 4 months the car was in the shop. Silverrock warranty stated on my motor they could not do anything due to the factory warranty. Surprise no warranty from kia I had to go through he'll tobshow Silverrock the factory warranty was not true on the deal. Lost my job car reposed and bridgecrest and drive time screw another worker over. I filed a complaint with attorney General and I'm suing for lost wag3s and credit damage as well false sake

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Reply from DriveTime 2025.04.07

Thank you for leaving your review, [Customer Name]. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.