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Reviews (966)
Mike
2024.04.24
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Brian Dilmar
2024.04.19
The staff at the DriveTime in Taylor MI were great. Layla worked with me and was straight forward with me about everything involving the vehicle of my choice. The thing that I was unaware of is the policy requirement that an insurance id card is needed to complete the process. Eventhough I provided proof of full coverage insurance, DriveTime s policy requires a physical id card in order to drive your vehicle home. I feel as this requirement should be adjusted because this part of the process was stressful and a big inconvenience for me as I had to miss a day of work and pay extra money for an Uber . I will not be referring this company to my friends because this has been a nightmare week for me.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Mathew Baldwin
2024.04.12
Thank you for taking the time to rate your DriveTime experience Mathew Baldwin.
We would like the opportunity to look into your situation and see how we could have done better. If you wish to discuss your experience further, please call our Customer Relations Department at (888) 290-0148.
Brandi- DriveTime Customer Relations
Jovahna Danzik
2024.04.10
Michael & Xandra Conn
2024.03.13
A really bad partnership they have with Bridge Crest they literally won’t give me a document to register my car. By the way I contacted Drive Time Customer Service they will not help me, a double bad system not only a bad partnership with BridgeCrest, Drive Time customer service will not help either. My negative review will remain.
Thank you for providing us with your feedback regarding your experience with our location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
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Xandra Conn
2024.03.12
I’m not doing business with Drive Time because they partner with Bridge Crest, they wouldn’t help me and my husband register our car from Drive Time and Drive Time won’t helps us either, it’s such a bad partnership.
Thank you for providing us with your feedback regarding your experience with our location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
MichaelandXandra Conn
2024.03.12
I’m never getting a car from Drive Time because they partner with Bridge Crest, Bridge Crest literally would not give me a document to register my car, and Drive Customer service wouldn’t help either.
Thank you for providing us with your feedback regarding your experience with our location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Joseph Strong
2024.02.27
I am so disappointed I had the car for a month and a week and ended up needing almost $7,000 worth of work from the rear end fram to other things that I can't afford so my car just sits
With me making $600 a month car payment cause it was pass a month and they can't trade the car or fix it and the extended warranty only covers like $900 and said thye won't cover $6,000 worth of work I wish upper management could help me out
Thank you for leaving your review, Joseph. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Arnold P.
2024.02.19
Verified
Scam, Junk, shysters
Highest interest rates ever should be illegal. Took advantage of my grandson who was a first time buyer. Car is junk. Oil change never done before sale. Bad sensors and car had body damage held together by zip ties. Unfortunately my grandson didn't know to check all these things. Car over priced as well. Now he is upside down in a loan for a POS. Hard lesson learned. Definitely stay away from this company.
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Dana E.
2024.02.01
Verified
Save yourself financial distress and do not purchase a vehicle from this place
I purchased a vehicle in July. It was about 2 weeks and my transmission was slipping. The 2 batteries had to be replaced. Luckly the warranty covered the transmission but not the batteries. The service department gave me a list of other problems that were not covered. The Brakes needed replacing as well as other repairs needed underneath the vehicle. Now a light has come on my dash showing there is some time of voltage problem that could be electrical issues. I told the salesman I could afford a paymenr of $350 a month, but he put the payments at $350 twice a month. I am a senior citizen and a widow. I feel Drivetime was very misleading and sold me a worthless vehicle which I am almost afraid to drive.while being expected to pay $700 a month.It has also been invoved in an accident, which may have cause some of the issues. I realize it will ruin my credit but my only choice is to reurn the car to Drivetime. I would not try to sell it to some other person with the issues I know it has.
They are known to sell junk cars. I wish I had read the review first.
YouTube Account
2024.01.21
Looks cool
Samantha Forbus
2024.01.16
United States |
2023.12.19
Very disappointed in drivetime,still haven't received my registration yet,and have to make 2 car payments a month,never heard of anything like this before,now there is no christmas cause of no money,😡😡😡
Date of experience: 27 October, 2023
Date of experience: 27 October, 2023
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Cassandra Jones
2023.12.18
I purchase my 2018 low miles 54thousand miles finally get oil change oil leak said somebody was keep oil from leaking on my second light buld on passenger side I'm about get lawyer for this sad and u think this okay .got car October
first week
Thank you for leaving your review, Cassandra Jones.
We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you decide to obtain an attorney please ensure to send the letter of representation using any of the following methods:
Text – (833) 876-1987
Email – Customerrelations@Drivetime.com
Fax – (866) 284-8390
If you have additional questions, please contact our Customer Relations Department at (888) 290-0148.
Lindsey Bella
2023.12.07
Round Rock locations sold me a lemon vehicle that is still broken down a year later!!!
Thank you for leaving your review, Lindsey. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Shandon Bookert
2023.12.05
I got a jeep from this place and only had it 30 days now it needs to go in the shop and I’m getting the run around about fixing it and they won’t me to pay out of pocket for a rental car and to have a diagnostic done on it
Thank you for leaving your review, Shandon. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Kelly West
2023.11.27
Update: As of today Drivetime cause nearly $5000 worth of damage by installing the Lojack incorrectly. I am currently waiting for Drivetime to ship a new ECU to KIA which was suppose to arrive last Friday but they still have not shipped it. And this was after having the wiring harnesses replaced. If you buy a car from Drivetime have the lojack device inspected to make sure Drivetime didn't damage the vehicle. Absolutely the worst buying experience of my life and all Drivetime can say is I'm sorry they have offered no compensation for all my lost time at work or for the fact I have been making car payments since August and its now November and the car has been having mechanical failures since I bought the vehicle due to their subpar installation of the lojack device.
Original: Drive time employee screwed up so badly installing the lojack GPS device that KIA dealer says my 2021 Kia Rio need 2 new wiring harnesses. This vehicle purchase has been nothing but a nightmare since I bought the car in August 2023. Customer Relations is a joke and I am unable to get ahold of anyone within the executive management team. Do not buy a car from Drivetime!
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
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Shelley Anthony
2023.11.20
The woman Joy is rude, doesn't want to do anything except worry about her acrylic nails she has had for 5 years. She is rude, obnoxious and does not care about her job.
Thank you for providing us with your feedback regarding your experience with your local DriveTime dealership. It's our goal to provide all our potential customers with a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Stephanie N.
2023.11.18
Verified
Awesome experience
I got so tired of sharing a car with my daughter, she was always so hard on cars. I prayed and told God if I had my own car I would take such good care of it, my best friend from Minnesota advised me to try drive time because I had very little credit, they picked out one of the best cars I could possibly imagine, paid my car notes on time and now I'm ready for another car from drive time. Helped boost my credit up to almost 800, yippee!
