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Reviews ( 4724 )
mo nafis
2025.03.19
Fraudulent travel company Gaura Travel don’t use them.
Over charge for everything, even the window seats.
If you’re changing the dates $500 dollars extra.
I’ve paid and I got told $250 for window seats.
Never 👎 coming back to this scam again.
Mann travel is thousand times better than Gaura Travel check the reviews see it yourself.
Gurna Enterprises Pty Ltd
2025.03.19
**Stay away from Gaura Travel**
I had an extremely disappointing experience with Gaura Travel. I paid for my air tickets well in advance, but when it came time for my travel, they had still not issued the tickets. This left me in a completely stressful and frustrating situation, with no tickets and no way to proceed with my trip.
Despite having fully paid, Gaura Travel failed to deliver the tickets on time, and their lack of communication made things worse. I had no updates or responses from their team, and it ruined my entire travel plan. This is an incredibly unprofessional and unreliable service, and I strongly advise against using Gaura Travel for any of your travel bookings.
Save yourself the stress and disappointment – look elsewhere for a more trustworthy and responsible service.
Lalli Gurna
2025.03.18
A Complete Scam – Avoid at All Costs!**
I am absolutely appalled by the unprofessional and fraudulent behavior of this travel company. We paid them the full amount in advance for our air tickets, trusting that they would handle everything as promised. However, on the day of our travel, we were shocked to discover that no tickets had been issued. We were left stranded at the airport with no choice but to pay for our tickets again out of our own pockets.
This company is a complete scam. They took our money, provided no service, and left us in a highly stressful and inconvenient situation. Their lack of communication and accountability is unacceptable. We tried reaching out to them multiple times, but they either ignored us or gave us false assurances.
I strongly advise everyone to **STAY AWAY** from this company. Do not make the same mistake we did. There are plenty of reliable travel agencies out there – this is not one of them. Save yourself the hassle, stress, and money by avoiding this fraudulent operation.
If I could give zero stars, I would. This experience has been a nightmare, and I hope no one else has to go through the same.
reen virk
2025.03.17
Was very bad book with them and they book me separately from my kids and we end up sitting separately from our 8 year and 10 year kids even kids don't have same seats very bad service when ring them and they blame sale department and when I said put me sale department they said we can't transfer you very rude after getting money better to book straight with airline
Chamkaur Singh
2025.03.17
I am writing to express my dissatisfaction with a recent change to my flight schedule. I had booked a flight with gaura travel but I was recently informed that the flight schedule has been altered without adequate notice and flight is 4 days early from original time.This change has caused significant inconvenience to me, as I had already made arrangements around the original flight time. I am disappointed that I was not given enough advance notice of the schedule change, nor were there alternative solutions offered that would work with my plans. Big scam
Amit Sood
2025.03.16
Reply from Gaura Travel
2025.03.20
Dear Amit, we're sorry to hear about your experience. Please reach out to our customer service team so we can address your concerns and find a solution for you.
Agarwal
2025.03.16
Verified
BUYER BEWARE I wish I could give 0 or negative stars but this is the least that I can. Avoid this company like plague. They are the most untrustworthy and unreliable company I have ever dealt with. I am surprised that they have not yet been caught out by the authorities and are still in business. I am sure you can see why I gave them the rating that I have. We booked a flight with them in November 2024. As required, the booking confirmation payment equal to 5% of the fare was paid using my credit card, no issues. The remainder of the payment was made to an account number provided to me by them. This payment was supposedly held back by the bank for 24 hours. Later, the bank confirmed that the payment was duly cleared the same day within 7 minutes. However, to ensure that the booking could be confirmed, they asked us to make another payment, which we did in good faith, on the assurance given by them that the amount made on the earlier payment would be refunded to me once an application for refund was made on their portal. To this day, five (5) months after the initial transaction, by which time I have already two (2) applications for 'Request for Refund' but I have not been given my refund. They still claim that the money has not been received - which is a blatant lie as I did provide the transaction details to them as well as provided by my bank. In my view, this is a diabolically bad, fraudulent, dodgy, unreliable and untrustworthy business to deal with totally morally bankrupt and entirely devoid of all business ethics. Check other reviews and you'd find that this isn't an isolated case. This is how they seemingly operate. I have lodged a formal complaint against them with Consumer Affairs Victoria and they have assured me that their investigative team will be dealing with them. I am hopeful that I get my money back and this business is appropriately punished for bad business practices with substantive punitive damages to avoid a recurrence of such activities with other potential customers.
Gurdev Singh
2025.03.14
Title: Worst Travel Experience – Avoid Gaura Travel!
Quantas Airlines Australia
Booked a round trip to India via Gaura Travel with meal preferences (vegetarian/vegan), and seat selection. Despite multiple follow-ups, nothing was arranged—no meal, no seat selection, and no online check-in was allowed. The airline confirmed Gaura Travel never sent my requests, leaving me without proper food. Even after complaining and being assured it was fixed for the return flight, nothing changed. I was given only a piece of bread and coffee. Terrible service—completely unreliable! Avoid at all costs. NEVER BOOK WITH GAURA TRAVEL.
Reply from Gaura Travel
2025.03.20
Dear Gurdev ,
We sincerely regret to hear about your experience and understand how disappointing this must have been. While we always request meal preferences, seat selection, and other services on behalf of our customers, these are subject to airline availability. We apologize if your requests were not fulfilled as expected.
We’d like to investigate this further. Please reach out to us at 1300 359 463 or visit https://gauratravel.com.au/customer-portal/ with your booking details so we can review the situation.
Customer satisfaction is our priority, and we appreciate the opportunity to address your concerns.
Sincerely,
Gaura Customer Care
sandeep kumar
2025.03.13
I am writing to formally express my deep disappointment and frustration regarding my recent experiences with your agency. Your services have not only failed to meet basic standards but have also subjected me to a series of deceptive practices, resulting in financial loss and considerable inconvenience.
During the course of attempting to book a single flight ticket, I was required to pay a 5% non-refundable deposit. On three separate occasions, the provided PayID details led to failed transactions, causing me to spend over an hour trying to complete the payment. Each time, the booking was subsequently cancelled, and I was advised to make a new booking at a higher price, necessitating another 5% deposit. Consequently, I ended up paying two non-refundable 5% deposits and still did not secure a flight ticket.
This repetitive and manipulative process demonstrates a clear attempt to exploit customers through fraudulent means. I expect an immediate investigation into these practices and a full refund of the deposits I have paid. Additionally, I demand a transparent explanation for these issues and a guarantee that such practices will be rectified to prevent further occurrences.
When I reached out for assistance, I requested to speak with a manager to address my concerns.
I was informed that no managers were available to assist me, and my request was denied. It is both baffling and unacceptable that your company operates without managerial oversight readily available to resolve such critical issues.
This lack of support and accountability only exacerbates my dissatisfaction and raises serious questions about your business practices. I demand a thorough investigation into this matter, a prompt resolution of my issue, including a full refund of the deposits I have paid, and assurance that managerial support will be available to address any future concerns.
Sambasivam Sivapragasam
2025.03.13
Last time I booked flight through them and decided later that I will never ever book a flight through them. They just kept manipulated again and again with lack of transparency. In whole it was a hazzle and dishonesty from their end. Don’t fall for the trap.
Reply from Gaura Travel
2025.03.20
Dear Sambasivam ,
Thank you for sharing your experience. We're sorry to hear about the issues you faced and take your concerns seriously. At Gaura Travel, we strive for transparency in pricing, though fare differences may occur due to airline policies.
We’d like to investigate this further. Please contact our team at 1300 359 463 or visit https://gauratravel.com.au/customer-portal/ with your booking reference so we can assist you.
If any error occurred on our end, we want to make it right. Customer satisfaction is our priority.
Sincerely,
Gaura Customer Care
Sanjeev Sood
2025.03.13
A boon for budget travellers on full service airlines with compimentary addl. baggage allowance. Customer suport is ++
Reply from Gaura Travel
2025.03.19
Thank you, Sanjeev! We're thrilled you enjoyed the additional baggage allowance and our customer support. Your feedback inspires us to keep delivering value and excellent service to our travelers. Safe travels!
Bhupinder Kharaud
2025.03.13
Very Disappointed With these guys .. Asked them for Wheelchair and Veg Meal for my mother who was traveling from India ..She neither got wheelchair or any Meal in Plane ..When she Showed her boarding to airplane staff , they said she doesn’t have any meal requested for her .. I am just wondering if they would do the same booking for their parents without food .. when I called Gaura travel with my compliant they clearly said that they have requested but if u don’t get any of requests , we can’t do anything .. I won’t Recommend Gaura Travel to anyone ..
Reply from Gaura Travel
2025.03.20
Dear Bhupinder,
We’re sorry to hear about your mother’s experience and understand how frustrating this must have been for you. While we always request special services like wheelchair assistance and meals, these are subject to availability and managed by the airline.
We’d like to look into this further. Please contact our team at 1300 359 463 or visit https://gauratravel.com.au/customer-portal/ with your booking reference so we can review the situation.
Customer satisfaction is our priority, and we appreciate the opportunity to assist you.
Sincerely,
Gaura Customer Care
bernadine tims
2025.03.12
I highly recommend Gaura travel to others,my trip was so comfortable,smooth sailing, customer service was excellent.My booking was handled so well,I had an excellent journey.In future i will be travelling only through Gaura travel. I thank Gaurav travel once again for making my trip a pleasent one.Cheers.
Reply from Gaura Travel
2025.03.18
Thank you, Bernadine! We're thrilled to hear you had such a smooth and pleasant journey. Your kind words about our customer service mean a lot. We look forward to helping with your future travels!
2025.03.12
2025.03.12
| India
Poor service and very poor procedure to book tickets , what they suggest they don't have in the airline,delivering false information and fake deals every time you call you speak to new person repeating your story to them. i can't rate below 0 otherwise I would have - please choose someone else
Date of experience: 03 March, 2025
Date of experience: 03 March, 2025
Reply from Gaura Travel
2025.03.20
Dear Jagdip,
We’re sorry to hear about your experience and appreciate your feedback. At Gaura Travel, we strive to provide accurate information and a smooth booking process, and we regret that we fell short of your expectations.
We’d love the opportunity to look into this further and assist you. Please reach out to us at 1300 359 463 or visit our customer portal at https://gauratravel.com.au/customer-portal/ with your booking details, and we’ll do our best to resolve your concerns.
Looking forward to assisting you.
Gaura Customer Care
Nidhi Chadha shukla
2025.03.12
DO NOT USE THEM THEY MISLEAD US I CONTACTED SENIOR MANAGER WHO ASSURED TO GET THIS ISSUE RESOLVED BUT FOR LADT 48 hrs we are going round and round in circles and hey WHY ON EARTH I BOOKED MY TICKET THROUGH THRM I SM NOW CURSING MYSELF FOR LOOSING MONEY
Reply from Gaura Travel
2025.03.20
Dear Nidhi, We're sorry to hear about your experience and understand your frustration. At Gaura Travel, we prioritize transparency, and we want to resolve this for you.
Please contact us at 1300 359 463 or visit https://gauratravel.com.au/customer-portal/ with your booking reference so we can investigate and assist you further.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Gaura Customer Care
karmjit 2089 Sidhu
2025.03.11
Don’t book with them guys we asked many times their agent about Hindu meals but we didn’t get that in flight. Very disappointing
Reply from Gaura Travel
2025.03.11
Dear Karmjit Sidhu
We sincerely apologize for the inconvenience you faced regarding your meal preference. We understand how important this was for your journey, and we’re truly sorry that it was not arranged as expected.
At Gaura Travel, we strive to provide the best service and ensure all special requests are fulfilled. While we pass on meal preferences to the airline, final confirmation and availability are subject to the airline’s policies. However, we regret that this did not meet your expectations and will thoroughly review the situation to improve our processes.
We truly value your feedback and would love the opportunity to assist you further. Please reach out to us at [contact email/phone], and we’ll do our best to make things right.
Once again, we’re very sorry for your experience and appreciate your patience.
Best regards,
Customer Representative
Gaura Travel Team
Sanjeev Bentley
2025.03.10
worst booking experience ever, even i paid full price 4 months ago, i got my ticket confirmation only 1 week before, worst with no seat confirmation, even though I requested bassinet, will never ever book with them. Almost everyone was complaining at the airport
Reply from Gaura Travel
2025.03.11
Dear Sanjeev,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Your journey should be smooth and stress-free, and we regret that we fell short of your expectations.
Ticket confirmations and seat allocations are managed by the airlines, and while we do our best to facilitate requests like bassinets, final seat assignments are subject to airline availability and policies. However, we acknowledge that communication and timing are crucial, and we will take your feedback seriously to improve our process.
We deeply value your trust and would like the opportunity to assist you further. Please feel free to reach out to us at [contact email/phone], and we will do everything we can to address your concerns.
Once again, we sincerely apologize for the inconvenience and appreciate your feedback.
Best regards,
Customer Care Representative
Gaura Travel Team
Yogesh Pradhan
2025.03.10
They don’t care about us, I especially told them that we have 2 years old baby with us and still they booked our seats separately, we have to beg others passengers so we sit together and not just one flight Adelaide to Malaysia, Malaysia to India and same with return ticket
Reply from Gaura Travel
2025.03.11
Dear Yogesh Pradhan,
We are truly sorry to hear about your experience and understand how stressful it must have been, especially when traveling with a young child. Ensuring a comfortable journey for our customers is our priority, and we regret that we fell short in this instance.
Seat assignments are ultimately managed by the airlines, and while we always try our best to accommodate family seating requests, final allocations are subject to airline availability. That said, we completely understand how frustrating this was for you, and we sincerely apologize for the inconvenience it caused.
Your feedback is invaluable, and we will take this as an opportunity to work on better communication and assistance for future bookings. If there’s anything we can do to make this right or if you need further assistance, please don’t hesitate to reach out to us at [contact email/phone].
Once again, we sincerely apologize for the experience you had and appreciate you bringing this to our attention.
Best regards,
Customer Care Representative
Gaura Travel Team
Thejas Komarla
2025.03.10
Absolutely useless service, they promise you one thing and book you on incorrect fares, they are not clear on the available payment options and their agents are extremely rude and not well informed. When you call to ask for help they repeat the same thing like parrots and they wont even try to help or escalate calls. Will never ever book with Gaura again. Absolute SCAM of a company!
Reply from Gaura Travel
2025.03.11
Dear Thejas Komarla
We sincerely regret to hear about your experience with our service. This is not the level of service we strive to provide, and we apologize for any confusion or frustration caused during your booking process.
Customer satisfaction is extremely important to us, and we take feedback like yours seriously. We would love the opportunity to better understand what went wrong and see how we can improve. Please feel free to reach out to us at 1300 359 463/ customercare@gauratravel.com.au , and we will do our best to address your concerns.
Once again, we apologize for any inconvenience and appreciate you bringing this to our attention.
Best regards,
Customer Care Representative
Gaura Travel Team
Gurdeep Singh
2025.03.09
Scammers Alert. Fraud
Could not complete booking, still they have my 5% deposit. They refused to refund my money. Dont stuck in their trap…
Specially Raja and Rahul in Service centre
Save your Money. Dont book here
Reply from Gaura Travel
2025.03.11
Dear Gurdeep Singh
We’re truly sorry to hear about your experience. At Gaura Travel, we take customer satisfaction very seriously and strive to provide the best service possible. We regret that this situation has caused you frustration.
Please reach out to our customer service team at 1300 359 463 and we will investigate this matter further to resolve it. Your feedback is important, and we are committed to addressing any concerns you may have.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Best regards,
Customer Care Representative
Gaura Travel Team