UFH Services Reviews

Excellent efficient service from UFH Services.

I called up UFH and discussed the issue with my Devi Touch thermostat displaying an error message "overheated". Vicky kindly talked through possible issues as well as what an engineer callout with cover and what the next steps would be. Vicky also suggested some pre-checks I could do before an engineer came out and one of those checks would be checking the back plate and perhaps even swapping it with one of another room to see if that would still give the error message. Upon removing the backplate I noticed one of connectors had burnt out (see image) and melted the plastic and there was a noticeable burnt smell too. Clearly this was the issue. I swapped it out with one from another room and its working as expected again. I just need to purchase another devi touch thermostat to replace the damaged one. This saved me an engineer callout. Thank you Vicky for your help. 10 out of 10! This just shows that a simple phonecall can sometimes provide the help you need. Note : While I am not an electrician I was able to do this myself but would recommend using an experienced electrician when it comes to electrical wiring unless you're confident in doing this yourself.

My experience was exactly as the previous two comments. Prompt and efficient and pleasant.

Very friendly efficient service from start to finish. Vicky told me exactly what to expect, and the engineer (Doug) did exactly what she said. It took him about an hour to complete the job. He managed to remove just one tile and left the room very clean and tidy. If only more companies would be so good. Thank you.

Job well done with minimum disruption.

Very efficient service. Vicky explained what would happen on the day. The engineer found the fault and repaired it in less than an hour. Only 1 tile lifted. Worth the wait to get a professional job done. Nice and warm again. Would certainly recommend.

Was very impressed with your engineer Doug Managed to locate the problem and rectified it within a couple of hours.

The engineer Duggie arrived as stated I found Duggie to be very helpful and polite He was very knowledgeable and professional They found 2 faults and repaired I would certainly highly recommend UFH to anyone and certainly they would be my first call if I was unfortunate to have a issue again with my underfloor heating

As always excellent customer service from UFH. Thanks Vicky for all your help

Excellent service prompt and liaised with engineer and booking team kept you aware of price and works to be carried well happy with service

Very very profesional. You can ask for more Vicky was supper helpful. Thank you.

If you've got a problem with your underfloor heating, then UFH is the company to fix it. Everyone at UFH was knowledgeable. professional and friendly. Our floor failed after 2 years, the manufacturer contacted UFH. We were really worried the whole bathroom would need to come out. However after talking to Vicky at UFH, I felt very confident that the problem could be fix with minimal disruption or damage. Vicky talked me through the whole process, explaining everything from costs to what would happen on the day. Doug was our engineer, who arrived on time and found and fixed the fault within 2 hours. He then showed us what the problem was, and also showed us the floor fully working again. We were fortunate and only lost one tile.

Tried various companies without success one phone call to UFH and following instructions engineer booked my electric underfloor heating has been repaired as promised One porcelain tile removed without further damage to surrounding tiles Great job executed

What a professional company to deal with. Part of my electric underfloor heating had stopped working and fearing the worst - vinyl tiles up and total replacement mat, I was given the name of this company. From the first contact until the issue resolved they were extremely professional. The engineer assured me that he would find the fault and he did. Only two tiles were removed and the repair was quick. First class!

From Start to Finish the process was really good, friendly and very helpful. Thank you

Engineer arrived on time exactly as promised. Found a fault and rectified it. Found a second fault and rectified that too with minimum disruption to the floor under the circumstances. Very pleased with the results and a really nice company to deal with from booking though problem solving and payment (exactly as quoted). I would definitely use them again - don’t be put of by the fact that they are not local. In summary a great service by really nice people.

Great quick service which solved the issue.

The response was very quick and Vicky was very helpful. Bradley found the UFH fault right away, making the repair and explaining thoroughly what the problem was…never to happen again!

Not only did UFH identify and fix my failed inderfloor heating underneath quarry tiles, but they also spotted I had a hot water pipe leaking nearby, under the same quarry tiles. Exceptional performance in a niche market, well done you guys.

Brilliant experience, was initially really worried when my system went down on a Saturday evening. I found this company on Google and tentatively filled out the contact us form in the apprehension that I will be bombarded by salespersons. I received one phone call on the Monday and was given all the info I needed including a fixed price quote no hassle, no pressure exactly what I needed so I agreed to the quote immediately. An engineer was booked for Weds the same week repair took a few hrs. Engineer was really friendly and talked me through everything they were doing and left the area tidy. So all in I was without heating for only a few days. Great work, would definitely recommend.