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Reviews ( 170 )
Gregorio Rusli
2024.06.26
Got an issue with my e-bike 20" v-brake rim, brought it here as this is the only bike shop close to CBD that can get this fixed, and the team is very knowledgeable and friendly they build the rim in a timely manner and update me on the status of my bike. The bike has been fixed and overall it has been a positive experience getting my bike fixed with them.
Thanks, Gregorio! We're thrilled to hear you had a positive experience with us. If you need any more help with your e-bike, feel free to drop by!
Abbi Pritchard Jones
2024.05.20
These guys are great. It's an independently-owned bike shop. They are in a great old historic type of building. They have a good selection of bikes to buy. I've used them lots of times to repair my bike. They are very reasonably priced. It's got a really nice vibe and feel . The staff are very welcoming and down to earth. I think the shop has a slightly old-fashioned feel which I really like.After you've had your bike fixed go next door and look at the records store..
Thanks, Abbi! We're thrilled you appreciate our vibe, selection, and pricing. We love being part of such a historic spot too. Hope to see you soon!
Richard Hill
2024.05.17
What a load of pretencious smug rubbish!My money is red dude.
Mate, you were trying to swap something that you had purchased from another retailer and then wanted to buy sunglasses, which we don’t currently sell.
Not sure how that makes us pretentious, perhaps you should look up the meaning of that word.
You were rude and very unpleasant to deal with, please don’t come to our stores again.
Cheers TWB
Simon
2024.05.14
By far the best bike shop in Auckland. Awesome staff, a real decent range of parts and second hand options for those on a budget.
Hey Simon! So glad to hear you're a fan of our range and our awesome staff. We love helping our amazing customers like you! Thanks for the support.
Francesco Petrilli
2024.04.14
I had the pedal screw loose and needed a screwdriver to tighten it. The guy charged me $30 to screw it in, a 10-15 second job. way much overpriced.
Kia Ora Francesco,
While the complexity and undertaking of the job may have gone over your head, please be assured our labour was charged accordingly. Our staff do not over charge.
You’re welcome to shop around in the future!
Cheers
TWB
Josh McCormack
2024.04.02
Always great service!
Hey Josh, we appreciate your fantastic feedback! It's always great to know our customers are happy. Please reach out anytime you need assistance. Enjoy your day!
James Mcmoore
2024.03.10
Been to the shop in New Lynn twice, friendly people who know their stuff and can give you some advice if you want for your bike. Went in because my back tyre was flat and they fixed it right up and the 2nd time was to buy a bike pump with the gauge to properly put the right amount of air into the bike tyres so the reason listed above didnt happen again. There was a little mishap but they were very apologetic and I was understanding and didn't mind at all and they sorted it out with no problems. Highly recommend them if you need your bike fixed, get some parts or accessories from them. I will definitely be back to their store whenever I need something for the bike.
Note: Was suppose to leave a review a while back but didnt have the time before but now I do Haha. Thanks again
Hey James, we're thrilled you're happy with our service! Your positive feedback means a lot to us. Always here for your biking needs. See you soon!
Sam Bang
2024.01.09
From the moment I walked in, I was greeted by friendly and knowledgeable staff who who assited me in finding the perfect bike.
Such a great selection.
The staff patiently answered all my questions and helped me understand my options.
Already booked in my next service.
Keep up the good work 👏 🙌
Hey Sam, we're thrilled you found the perfect bike with us and appreciated our friendly staff! Looking forward to your next visit. Keep pedaling! 🚴‍♂️
Underwater Adventures
2024.01.09
Honestly these guys are the best! So knowledgeable and willing to answer all of your questions.
Highly recommend!
#SupportLocal
Hey Underwater Adventures, thanks for the love and support! We're always here to answer your queries. Keep recommending us! Cheers.
Trevor Sampson
2023.11.08
Good service, cost a bit more than I was expecting, but they contacted me to update the initial estimate. There were parts that needed replacing
Excellent value for money.
Hi Trevor, we're thrilled to hear you found excellent value in our service! Your satisfaction is our priority. Thanks for your understanding and trust!
Sean Cousineau
2023.11.05
Really helpful, nice guys
Hi Sean, thanks for your kind words! Our team will be thrilled to hear they made your experience a great one. Cheers!
Pedro Facchin
2023.10.06
This is a not trusty bike shop, it seems that they support riders, however they do not, they only care about the money that they get! I had a really bad experience. I was new in the city, and I bought a bicycle, because it’s important to me to have one, and I said, can I give it back to you next week? Because I did not know if I was going to get a job somewhere else… I was looking for it, I got a job in Tauranga, and I came to give it back the bike, but the guy, Steve, that before said that I could give it back the bicycle, when I came back, he did not want to give a full refund, and even worse, only 30% of the value, if it was 80% it would be okay, but no!
For me, that’s a no words place! Do not go there!
Hey mate, I’m sorry but this is definitely a you problem. The request to have a full refund on a bike that you have taken and used is unreasonable and I challenge you to find another bike shop who would do this. Perhaps hiring a bike would have been a better decision for situation.
It is unfair to say we only care about money; we are a business not a charity. And you will find that our regular customers and other reviews will state that we are very trustworthy and transparent.
Our buy back of 1/3 stands regardless of your length of ownership or circumstances, we are not changing our business policy to suit your holiday needs.
We hope you enjoy the rest of your trip
A J
2023.07.25
Best bike I ever had. Best people. Best everything. Kia ora.
Kia ora A J! Thanks for your awesome feedback. We're thrilled you're loving your bike and our service. Keep on riding!
David Lord
2023.07.18
Bought my unwanted bike at a fair price given that the market is awash with them at present. Payment made promptly.
Hey David, so glad you found our services prompt and fair. Thanks for trusting us with your bike. We appreciate your awesome review!
Kayvan Koohestani
2023.05.28
Great,friendly and helpful staff. So happy for my purchase.
Thanks, Kayvan! We're thrilled to hear that you're happy with your purchase and our staff.
Gabbi Courtenay
2023.04.17
Hi Gabbi, thanks a ton for your positive rating! We're tickled pink you're satisfied. Looking forward to continuing to exceed your expectations! Cheers!
Marilyn Janmaat
2023.03.24
Sold 2 bikes to T. White's plus accessories. Very happy with the process and money received in our bank the same day as promised. Great friendly service.
Hi Marilyn, we're thrilled to hear about your positive experience with us! It's great to know that you're happy with our process and service. Thanks for the feedback!
Nataniel Hofer
2023.03.10
The owner let us try different bikes. He was really nice and accepted to put aside one bike for us while we were browsing other secondhand shops.
Although we found another cheaper option, I'm sure the bike would have done nicely !
Hi Nataniel! Thanks for your kind words. It was a pleasure helping you find the right bike. Even though you went with another option, we're always here for you. Happy riding!
Sarahjayne Walker
2023.03.02
Excellent customer service, super helpful and full of knowledge!
Hey Sarahjayne, we're delighted that you found our customer service helpful and knowledgeable. We're here to help anytime! Thanks for the feedback!