Turley, James DDS – Shiloh Crossing Reviews

Turley, James DDS – Shiloh Crossing Reviews

3.8

Good - based on 34 reviews

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Reviews (34)
Jacob Lynch
Jacob Lynch
2023-10-29
I went here for a root canal some odd years ago, finally a dentist office that makes sure your mouth is numb before they start doing anything. It was supposed to take them 45 minutes but it took 25 minutes instead. I'd recommend this place to anyone who needs a root canal done. Sure it's bit of a drive but it's well worth it.
Emily Bennett (Emer or Emmy)
Emily Bennett (Emer or Emmy)
2023-10-29
Delilah Rios
Delilah Rios
2023-10-03
I only came here because the website said they take my insurance, I even asked when I came in to double check and they said it would be covered. the assistant, doctor and dental hygienist were awesome and if all went well I defiantly would have returned but the billing lady was completely rude and out of line. When I came to pay my co pay she stated that I did not have insurance when I indeed did, then she proceeded to tell me I didn't have dental insurance, which I in fact did and she said I needed to pay the full amount cause she wasn't gunna send it in because I only had medical insurance and they would not cover it, when I tried to explain to her that it was dental insurance and what it was called she completely cut me off and told me next time I should ask my "folks" what insurance I have and maybe they would refund me if I actually had dental insurance. insulted and embarrassed I just paid and left. My husband returned a few days later and explained about the dental insurance and she was giving him the same hard time, so he got a hold of the insurance rep and told the billing laid the policy number the billing lady was still firm in her stance that it was not dental insurance. so my husband handed over the phone and when the billing lady spoke to the rep she then was satisfied that it was indeed dental insurance, sent the info over and refunded us our money. congratulations you lost a customer.
LJ Young
LJ Young
2023-07-30
Kara Wegner
Kara Wegner
2022-10-01
Being a military spouse with Tricare, we had used Turley Dental for years. I was given a quote for some dental work with a co pay based on my insurance. I paid my copay in full & got my work done. Later I was hit with the full amount via a bill in the mail. About 2 grand on top of the 900 co pay. Apparently they were no longer under the Tricare umbrella & knew this when they gave me the quote based on what my insurance covered. They were super rude & said it's not our jobs to tell you if your insurance company has us under their umbrella. Not good business.
Brian Macy
Brian Macy
2022-08-16
We have been incredibly happy with the services, but it seems as though they are more concerned about getting payment than caring for patients. We are a family of six, and frequently have pending balances between all of us. We have now been refused service because of a pending $600 balance even though we established a monthly payment plan to clean it up. Our insurance covers cleanings at 100% but we cannot be seen because of the old balance. Nobody in the family can be seen until the balance is zero. I get that it is a business, but we have paying…
Dezi Gacha
Dezi Gacha
2022-07-28
Love this place. Staff is super nice and understanding and price is very reasonable give them a call it's worth it 😀
Bailey Eggebrecht
Bailey Eggebrecht
2022-07-27
Shayna Lynn
Shayna Lynn
2022-07-23
Made my experience today absolutely comforting!!! Highly recommend! Amazing friendly and professional staff!!!
Matt Davis
Matt Davis
2022-07-09
They do a great job everytime I get a cleaning here. They are very professional and I love how you can get later appointments.
Shelby Abrahams
Shelby Abrahams
2022-06-27
Hygienists were super friendly and Dr. Turley was very kind!
J Nease
J Nease
2022-05-10
these guys are always so nice and professional. I've been dealing with a chipped tooth for about a year, and it was starting to really hurt and throb. I call them and was able to get in the same day, have it evaluated and fixed the same day. Both the doctor and assistant were super nice and accommodating to my pain. thank you sooo so much!
Scott DeVore
Scott DeVore
2022-01-11
Awesome. Just Awesome. Had problems while traveling thru and literally walked in and they examined me and got me set to keep traveling. Heck yeah. Super nice folks 🙏🙏❤
Reply from Turley, James DDS – Shiloh Crossing 2022-01-11
Thanks, Scott! We are glad to help. Safe travels to you.
Jason James
Jason James
2021-05-26
I went for an emergent dental repair. They did repair the tooth, but unfortunately in less than 24 hrs it broke off again. When I returned to have it fixed again, I was asked to pay full price for the same type of procedure but without any guarantees. I guess in our times that makes for a good business model: to charge the patient for a sub-standard job with no guarantees, other than you will be billed again.
Reply from Turley, James DDS – Shiloh Crossing 2021-05-26
Hi there, Jason. I was trying to look into your information to try and offer some help in the situation, but I am unable to locate you in our system. Please feel free to give our office manager a call and they would love to help in any way possible. Thank you.
Heather Dack
Heather Dack
2020-12-16
They do not give you a price list.
Reply from Turley, James DDS – Shiloh Crossing 2020-12-17
Hello Heather, We would be happy to see you for a free consult, and go over any treatment plan costs with you. If you are at all interested in scheduling, please feel free to call us anytime. Thanks!
D C
D C
2020-11-12
We recently moved to this side of town and Turley Dental was our closest option less than a mile from our home so I made my first appointment. I had an amazing experience with the friendly front desk ladies and the awesome dental assistants & hygienists. Any questions or concerns I had were answered is great detail..having a lot of dental anxiety I really appreciated this. Shortly after my appointment my husband made his and also the same wonderful experience. Thanks for the awesome care Turley Dental!
Reply from Turley, James DDS – Shiloh Crossing 2020-11-13
We are so glad you both had such a good experience with us!! Thank you for coming to see us and we look forward to helping your family with your dental needs!
Liz Yates
Liz Yates
2020-10-28
Staff was extremely friendly and professional! I had the most amazing hygienist, Cori! Dr. Colbert was awesome!!
Reply from Turley, James DDS – Shiloh Crossing 2020-12-17
We agree Cori and Dr Colbert are the best!! Thank you for your nice words and glad you had a good visit with us.
Aaishah Muhammad
Aaishah Muhammad
2020-08-30
RUDE staff, gets offended if you have a question.
Reply from Turley, James DDS – Shiloh Crossing 2020-09-01
We are sorry that is the impression you got from our office, Aaishah. That is definitely not our intention. I could not find your information in our system to have my manager contact you, so if you have any questions or concerns please feel free to give our office a call @406-248-6177 and we would be happy to help.
Haley Farrar
Haley Farrar
2020-08-26
I had a dental emergency and they had an opening same day, so I decided to go to Turley. I have had extensive work done on my mouth and a long history with my teeth. That being said, I knew that I had an infection in one of my teeth. I was in a lot of pain and knew without antibiotics, I was never going to get any relief. So after twenty xrays for one tooth (not even kidding) the dentist comes in and looks at my tooth and says the obvious-that it needs to be pulled. I tell her that last time I had a tooth pulled with an infection they couldn’t numb it and it was very traumatic, etc. etc. I told her I would prefer to relieve the infection first, also telling her that amoxicillin does not work for me because I’ve taken it so much in my life and my past dentist always had to prescribe something stronger. I’m sure at this point she saw me as a drug seeker because she proceeded to tell me that the tooth just needed to come out, they wouldn’t give me anything stronger than amoxicillin, I needed to take ibuprofen, and it looked like it was a “slight” infection if at all, but if by Monday it was worse, they could give me something stronger. *side note, they made SURE to give me a printout of the $5,000 quote to do work I never asked for and told them several times that I was not doing any of that at the moment. Fast forward to the weekend, I spend the entirety of Saturday and Sunday crying, rolling around in bed in pain, completely out of sorts in pain. I’m not a cryer and my boyfriend was beside himself at how much distress I was in. Monday morning hits, I wake up and I’m not in as much pain, did the amoxicillin finally work? NOPE! My face had ballooned up to three times it’s size and my gums had separated from the tooth. The pain hit me mid morning and my boss insisted I leave work to go back to Turley. So I go in and luckily without an appointment they decided to see me, but the new dentist was extremely rude and told me “all I can do is numb it until you can get in to an appointment today”. I guess I’m thankful they told Summit oral surgery it was an emergency because they got me an appointment at 1:30. I opted not to have them numb it. But when I went to the oral surgeon and he pulled the tooth, he had to cut my gums open and push on my face to drain the infection and leave it open so it could continue to drain and the swelling could go down. But it was only a “slight” infection as Turley said right? I don’t think I would use my insurance that I pay for and waste my hard earned money to get some stupid pain pills, which is what I feel like they were treating me like. I left in pain, feeling like they didn’t care about my situation and just wanted to get me out, and that they only wanted to do what made them the most money. I will never return and I will make sure anyone I know needing to go to a dentist avoids this place.
Reply from Turley, James DDS – Shiloh Crossing 2020-09-01
Haley- We apologize that the outcome in our office was not what you were hoping for, but we are also very glad that Summit could get you in right away and got you taken care of. We are lucky to have great oral surgeons in town. If there is anything we can do to help the situation do not hesitate to call our office.
Jessica Waits
Jessica Waits
2020-07-29
I havnt went to a dentist in 8 years. I was so scared of them having to pull a tooth but they gave me a different better option and were really nice and made sure I was comfortable. They staff was amazing and super friendly 5 starts for sure.. i will definitely be a regular
Reply from Turley, James DDS – Shiloh Crossing 2020-07-29
Well thank you so much for deciding to come and see us. And we will look forward to seeing you at your next visit!!