Topflight Stairlifts

www.topflightstairliftsuk.co.uk

Topflight Stairlifts Reviews

GOOD rating
4.0
12 reviews Verified
Topflight Stairlifts
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Reviews ( 12 ) 4.0

anthony bullock
anthony bullock
2024.07.24
Excellent service 😊
Reply from Topflight Stairlifts 2024.07.24
Thanks Anthony, we appreciate your feedback :)
Amanda M
Amanda M
2024.07.24
Wouldn’t hesitate in recommending this company, fantastic customer service and very knowledgeable, love the option to rent if not needed for a long time, highly recommend.
Reply from Topflight Stairlifts 2024.07.24
Thanks so much for the lovely feedback, we really appreciate you taking the time :)
Rev G (FNTUK Music)
Rev G (FNTUK Music)
2024.07.16
First class service. Very helpful, really helped my Dad out no end and sorted him out with the right stairlift for him. Thank you so much
Reply from Topflight Stairlifts 2024.07.18
Thanks so much for the kind feedback and we're really please we could help :)
Steve Fronte
Steve Fronte
2024.07.14
My elderly neighbour had a fault with her stairlift and I suggested Gareth at Top Flight and he sorted it as soon as she contacted him. She was over the moon.
Reply from Topflight Stairlifts 2024.07.14
Thanks so much Steve, we’re really pleased we could help 😊
simon blakeway
simon blakeway
2024.07.12
Top Flight fitted a stair lift for my very demanding in-laws. They're really pleased with the quality of the equipment, the fitting, and the price.
Reply from Topflight Stairlifts 2024.07.14
Thanks so much for the kind feedback Simon and we’re pleased we could help 😊
Graham Beardsmith
Graham Beardsmith
2024.07.11
Great Guys, Great Service, made easy work of a very complicated install. Would definitely recommend.
Reply from Topflight Stairlifts 2024.07.11
Thanks for the kind review Graham, it was our pleasure :)
jeremy nicholls
jeremy nicholls
2024.07.10
Fantstic !!!!! AAAAA++++++
Reply from Topflight Stairlifts 2024.07.10
Thanks Jeremy, we appreciate the kind feedback :)
Diana Hodkinson
Diana Hodkinson
2023.09.24
Following on from my previous review, I forgot to add that I phoned Top Flight and asked to speak to the manager. I explained all the problems that I had had with the engineer sent to service my stairlift, and the fact that the remotes were not working. The man I spoke to,( I think that he was the owner of the company), seemed more interested in having his engineer back on site. Apparently they were in the process of moving premises that day. When I asked if he could send someone to sort out the remotes, he put the phone down on me! I then phoned back, but was told by the lady who answered, that he was unavailable. This was about 18 months ago. Why wait so long to post this negative review? I couldn't really be bothered until today, when I was told how much expensive, (and unnecessary) damage had been done by Top Flight's engineer's attempt to service my stairlift. If proof is needed, I am able to provide it.
Reply from Topflight Stairlifts 2024.07.18
Hi Diana, Thank you for your message. We are truly sorry that your experience with Top Flight Stairlifts was anything less than excellent. Since your review, the business is now under new ownership. If there is anything we can do in the future to regain your trust and valuable custom, please don't hesitate to let us know. Best regards, Matt
Diana Hodkinson
Diana Hodkinson
2023.09.13
This company were booked to service my Acorn stairlift. The engineer who came had no idea how to do it despite being Acorn accredited. He left me with more problems than before he came, the remote controls no longer working. An engineer from a different company came to service my stairlift today. He was horrified! He had never seen anything like it. Apparently the PC board was arced, something that could only have happened during the previous service. Top Flights bumbling attempt to service my starlift left me with an extra £550 on my bill. Book Top Flight at your own risk!
Reply from Topflight Stairlifts 2024.07.18
Hi Diana, Thank you for your message. We are truly sorry that your experience with Top Flight Stairlifts was anything less than excellent. Since your review, the business is now under new ownership. If there is anything we can do in the future to regain your trust and valuable custom, please don't hesitate to let us know. Best regards, Matt
Graham Lindsay
Graham Lindsay
2023.03.07
Strangest company we have ever dealt with. Came for site survey, but when we asked for a written quote, they shut down all communication and seemed to have blocked our phone calls. If you cannot contact before you buy, think about what would happen with service after you bought! I would avoid this company like the plague, especially if their products are as dependable as they are. 10 thumbs down. Reluctance to provide written quote is a red flag. Must be a scam.
Reply from Topflight Stairlifts 2024.07.18
Hi Graham, Thank you for sharing your experience with us. We sincerely apologise for the difficulties you encountered with Top Flight Stairlifts. Since your review, the company is now under new ownership. We understand how frustrating and concerning your experience must have been, and this is not the level of service we strive to provide. We would appreciate the opportunity to make things right and regain your trust. If there is anything we can do for you in the future, please don't hesitate to reach out to us directly. We are committed to providing a reliable and transparent service moving forward. Thank you for your feedback, and we hope to have the chance to serve you better in the future. Best regards, Matt
Kelvin x
Kelvin x
2022.11.05
first class installed next day very professional great company
Reply from Topflight Stairlifts 2024.07.18
Thank you Kelvin, that's really kind of you to say :)
Ian Foster
Ian Foster
2022.07.26
Hired a stairlift from top flight when my wife broke her ankle. Brilliant service! quickly installed with no fuss and a good rental price! very profesional company - highly reccomended!!
Reply from Topflight Stairlifts 2024.07.18
Thanks for the kind feedback Ian and we're please we could help.