The Focal Rooms Opticians

www.thefocalrooms.co.uk

The Focal Rooms Opticians Reviews

Excellent rating
5.0
81 reviews Verified
The Focal Rooms Opticians
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Reviews ( 81 ) 5.0

Paul Shields
Paul Shields
2024.06.17
Lovely place and lovely staff. I just needed an eye checkup and they provided some sound advice. Will use again when I need a new pair!
Reply from The Focal Rooms Opticians 2024.06.18
Thank you Paul, it was nice meeting you yesterday. Always happy to help and hope to see you next year or so :) But in the meantime don't hesitate to come back if you need any more advice.
Vena Walker
Vena Walker
2024.06.07
Fabulous service from start to finish from Lynn and Billy. Helping me choose the best glasses to suit my face and the best lenses. They couldn't have been more helpful.
Reply from The Focal Rooms Opticians 2024.06.07
Thank you Vena for your kind words, they mean the world to us and are very much appreciated. But we couldn't go wrong with such a lovely lady like yourself ❤️ Thanks again ❤️
Sarah Meehan
Sarah Meehan
2024.06.03
Amazing from beginning to end with a wide range of bespoke frames there is something for everyone. Gorgeous shop with absolutely no pressure whilst perusing. Billy and Lyn are amazing really helpful and informative and extremely patient. I honestly can’t fault my experience and I love my glasses. A HUGE THANK YOU 😍
Reply from The Focal Rooms Opticians 2024.06.07
A HUGE THANK YOU right back at you for the lovely review Sarah 🤗 We are so happy that you had a wonderful experience with us and we love you new Vinylize glasses you look fantastic in them ✨❤️✨ See you soon ❤️
Nathan Colman
Nathan Colman
2024.05.31
I recently had the pleasure of purchasing a new pair of glasses from The Focal Rooms, and the experience was nothing short of outstanding. From the moment I walked through the door, I was greeted with warm, friendly smiles from Lyn and Billy, and a welcoming atmosphere that immediately put me at ease. Lyn and Billy’s combined knowledge and expertise in eyewear and vision care was evident, and for me, what truly sets The Focal Rooms apart is the personalised approach. Great care was taken to explain each step of the process to ensure I was comfortable throughout with Billy using state-of-the-art equipment to guarantee accuracy in my lenses. Choosing frames was a great experience too, thanks to Lyn and Billy’s patience and keen eye. They helped me try on several pairs, offering honest feedback and never rushing my decision. The ordering process was seamless, and my glasses were ready for pickup sooner than expected. The fitting was impeccable, with personal adjustments made to ensure a perfect fit. In my opinion, The Focal Rooms offers a masterclass in exceptional customer experience - from start to finish. Their professional, friendly service, combined with a wide selection of stylish frames (despite my conservative choice!) and precise eye care, made buying glasses such an enjoyable experience. I can unequivocally recommend The Focal Rooms to anyone in need of new eyewear. Thank you so very much, Lyn and Billy - see you next time I need glasses!
Reply from The Focal Rooms Opticians 2024.06.01
WOW!!! Thank you Nathan. Reading this has made our day/week/year. These are very very kind words and we are so happy you enjoyed your experience with us. Maybe we'll get you in a funky pair next time? But not too mad 😉 Thanks again Nathan, it's been an absolute pleasure.
Rebecca Damsell
Rebecca Damsell
2024.05.31
Where to even begin! Lyn and Billy make you feel at home from the very first step into the (gorgeous!) showroom! From offering you a delicious frothy coffee to making sure you’ve tried pretty much every frame you might like in store, their attention to detail knows no bounds. And what a choice of frames! There’s really something for everyone! These guys know their stuff and make sure they offer the best advice when picking a frame and even with choosing which lens will work best for you. I also had an eye test and can safely say it was the most thorough eye test I’ve ever had. My mind was put completely at ease and I was reassured at every step. I absolutely love my new glasses! And I’m so glad to have found the Focal Rooms! Thank you so, so much!
Reply from The Focal Rooms Opticians 2024.06.01
Thank you Becky for your lovely words, and also thank you for traveling to see us ❤️ We are totaly made up with your choice of frame ❤️ You look fantastic in it ❤️‍🔥 And you are more than welcome to nip in for a coffee and chat the next time you're passing ☕️ See you soon and Thanks again Becky it was lovely meeting you.
Ann Copp
Ann Copp
2024.04.22
Being new to the area I was delighted to find The Focal Rooms . Lynn, Billy and Alex are not only extremely professional but are three of the nicest people you could wish to meet. Nothing was rushed and honest opinions given when trying to choose frames!
Reply from The Focal Rooms Opticians 2024.04.23
HI Ann, Thank you for your kind words 🥰 We hope you have a wonderful time in Southport and surrounding areas 😉❤️ See you soon.
Laura Middleton
Laura Middleton
2024.03.16
Such a lovely opticians with gorgeous glasses! So friendly! Also the best eye test I've ever had in my 30 years of wearing glasses!
Reply from The Focal Rooms Opticians 2024.03.16
Thank you so much Laura for the lovely words 💛 They mean so much to us 💛 It's been such a pleasure to meet you and we are over the moon with the glasses you've chosen ✨🌟✨💛
Dawn Evans
Dawn Evans
2024.01.14
Just picked up my stunning glasses, feeling happy and confident. Brilliant team Lyn, Billy and Alex. They're very skilled and passionate in their work and I would only now trust The Focal Rooms as my future opticians! Well done 👏 A very happy customer. 😊 xx
Reply from The Focal Rooms Opticians 2024.01.16
Thank you so much for your glowing review Dawn! We are absolutely thrilled to hear that you're feeling happy and confident with your stunning glasses. Your satisfaction is our top priority, and we're delighted to have made you a very happy customer. If there's anything more we can do for you in the future, please don't hesitate to let us know. Thank you again for your kind words and for choosing The Focal Rooms! It's been an absolute pleasure 🥰 See you soon, 🤗 Team focal rooms.
Steben Keelong
Steben Keelong
2024.01.10
Fantastic service from initial appointment enquiry to after sales that seems all too rare these days. Front of house Billy and Lyn are knowledgeable, friendly, helpful and eager to ensure the glasses chosen from a huge array of contemporary and classic frames are right for client purpose. Back of house, optician Alex is equally friendly, thorough and professional, and keen to fine tune eye tests to find the exact prescription requirements. Wholly recommended and deserving of custom. Thank you Focal Rooms!
Reply from The Focal Rooms Opticians 2024.01.16
Thank you so much for taking the time to share your wonderful experience with us Steve! We are thrilled to hear that you found our service exceptional from the initial appointment inquiry all the way through to the after-sales support. We are delighted that we were able to assist you in choosing the perfect pair of glasses. We are equally pleased to hear that Alex, met your expectations with friendliness, thoroughness, and professionalism. Fine-tuning the eye test to ensure the exact prescription requirements is one of the top priority for Alex. Your recommendation means the world to us, and we are truly grateful for your kind words. It's our pleasure to serve customers like you, and we look forward to continuing to provide excellent service in the future. If you ever need anything else, please don't hesitate to reach out. Thank you once again for choosing Focal Rooms! Best Regards, Team focal rooms :)
Tyra Pether
Tyra Pether
2023.12.16
Fabulous experience at The Focal Rooms. Lyn and Billy were extremely patient, knowledgeable and friendly. Amazing selection of frames. The shop is like a sweet shop for anyone who loves quality eyewear. I’m really pleased with the quality of my glasses and I would definitely recommend a visit if your looking for a real personal touch and something different from the high street. Thank you Lyn and Billy x
Reply from The Focal Rooms Opticians 2023.12.18
Thank you so much for taking the time to share your wonderful experience Tyra! We are thrilled to hear that you had a fabulous time with us, and we are delighted that our knowledge and friendliness added to your overall enjoyment. as for patience? Time flies when your having fun ;) It warms our hearts to know that you found our selection of frames akin to a sweet shop for quality eyewear enthusiasts. Providing a unique and personal touch is something we strive for, and we're elated to have met your expectations. Your kind words about the quality of your glasses and the recommendation mean a lot to us. Thank you Again Tyra.
Andrew Orme
Andrew Orme
2023.11.10
Excellent service.
Reply from The Focal Rooms Opticians 2023.11.10
Cheers Andrew 🥰 Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had an excellent experience with our service. It's always our goal to provide top-notch service to our customers, and we're delighted that we were able to meet your expectations. Your feedback is truly appreciated, and it serves as motivation for us to continue delivering exceptional service. If there's anything specific that stood out to you or if you have any suggestions on how we can further improve, please feel free to let us know. We value your business and look forward to serving you again in the future. Thanks again Andrew for choosing our service and for sharing your positive experience! 👍🤓
James McALISTER
James McALISTER
2023.10.30
I have admired the frames in the Focal Rooms for a few years but never had the courage to go in and try a few on... however, I turn 60 at the end of this year and felt it was time to get some trendy glasses... I had an incredibly thorough and pleasant eye test first with Alex... then moved on to try on countless frames supported by Lyn and Billy... they had the patience of saints as I just couldn't decide which ones of the hundreds they have were right for me... I even called in my wife for advice... but with the guidance of the owners I found the perfect pair... a week later I returned to have them expertly fitted and now I look great and can see brilliantly... in summary... lovely experience, great staff, fabulous choice of frames and lenses... I will be back...
Reply from The Focal Rooms Opticians 2023.10.30
Thank you James, we are chuffed you had a lovely experience with us 🥰 Choices get a lot more difficult when you suit different styles and colours as you did James. But that's a great problem to have, Right? We definitely think you opted for the right pair in the end, stylish with just a bit of edge to them. Great choice 👊 If we don't see you before 😉 Have a fantastic time on your birthday, and may the celebrations carry on well into the new year. Thanks again James, see you soon.
Diane Gregory
Diane Gregory
2023.10.27
Superb, helped me find my glasses by a careful, logic, lengthy caring, process of elimination. I seemed to be in the shop for ages and they were so kind and helpful. Would recommend and many thanks.
Reply from The Focal Rooms Opticians 2023.10.28
🥰🤓 Time well spent Diane, It's all about look, fit and practicality, with a little bit of fun thrown in for good measure 😉😁 Thanks for your lovely review Diane, it's been a real pleasure to meet you 🤓🤗
Sandie Shepherd
Sandie Shepherd
2023.10.22
I have to say that I/we are really passionate about customer service and "that special"personal service..I have ran my own business so know how vital it is The service we received here was up with the best we have ever encountered. Wonderful couple ..funky ..honest personable match for this unique service offered. The choice in eye wear is amazing ..we felt like we was in the best sweet shop in the world .. Each pair of glasses are unique and for a glasses wearer this is such a great touch.. This fabulous Eye showroom and service is not to be missed so if any folk read this do not hesitate ..just go ..you won't be disappointed... Thank you Lyn and Billy....we have had such a hard time of late with the loss of our son ..you brought a smile to our faces.. Thank you so much ... Us two ...💕
Reply from The Focal Rooms Opticians 2023.10.24
🥰 Thank you so much for these lovely and heart warming words Sandie & Jan, we really appreciate every word you've writen (??? about Funky😂). We are so happy that we've been able to bring a smile to both of your Gorgeous faces 😍 You both look stunning in your new glasses 🤓 and super cool in your shades 😎 Thank you again you two, it's been lovely ❤️
V Clarkson
V Clarkson
2023.09.30
Far and away the best experience I’ve had in an opticians in 46 years!!! Fabulous service from start to finish from knowledgeable and friendly staff. Had so much fun trying on glasses today - can’t wait to collect my new gigs!
Reply from The Focal Rooms Opticians 2023.10.02
Thank you for the lovely reveiw Vicki ❤️ We are so pleased that your experience with us was enjoyable ❤️ Thank you also for traveling to see us, it is very much appreciated. See you soon Vicki 😉❤️
Alison Hollinrake
Alison Hollinrake
2023.05.23
My first engagement with the focal rooms after being with my previous optician for over 40 years (had to move due to location). I found it to be a delightful & positive experience from sight test through to picking up & enjoying my gorgeous new specs. Excellent service and highly recommended.
Reply from The Focal Rooms Opticians 2023.05.26
Thank you for the gorgeous review Alison ❤️ We are really pleased that your first visit with us has been a positive experience ❤️ and we have to say that you look fantastic in your choice of frames ✨❤️
Tracy McCaughey
Tracy McCaughey
2023.05.17
What a wonderful opticians. Amazing choice of glasses and Lyn and Billy really know how to provide an amazing experience. I have a very complex prescription and they were honest with what I could expect. I wouldn’t hesitate to recommend them to family and friends
Reply from The Focal Rooms Opticians 2023.05.18
This review has left us with a wonderful warm feeling Tracy 🥰 Thank you so much for the lovely words. It was an absolute pleasure to meet you, and we are so pleased to be able to offer you an amazing experience ❤️ Thank you also for the recommendations ❤️ you're a 🌟❤️
Karl Smith
Karl Smith
2023.04.18
Awesome business. Outstanding service from start to finish :)
Reply from The Focal Rooms Opticians 2023.05.18
Thank you so much Karl, it's fantastic that you enjoyed your journey with us. 😍
David Rowell
David Rowell
2023.04.06
Excellent product and service
Reply from The Focal Rooms Opticians 2023.04.13
Short and sweet but says it all 🤓 Thank you so much David ❤️
Anthony Gregory
Anthony Gregory
2023.03.26
Absolutely wonderful, fantastic business run by a super couple, thoroughly enjoyed the whole experience from start to go finish. No wonder they are award winners! Thank you
Reply from The Focal Rooms Opticians 2023.03.27
😁 Thank you so much Anthony ❤️ We are so happy your trip to see us was a thoroughly enjoyable experience. It was lovely to meet you and we hope you had a nice time in Formby and you managed spot the elusive red squirrel 🤞🐿️❤️