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Reviews (1564)
Justin Broadbent
2023-11-30
Fantastic service, the bed we selected is the most comfortable I have ever slept on.
We're thrilled you're enjoying your bed and finding it incredibly comfortable. Thank you for the kind words about our service!
George Coles
2023-11-29
I was extremely pleased with the two Gentlemen who delivered my bed.They were extremely polite and went out of their way to minimalise any disruption to my house,they even took their shoes off which I was very pleased about,so,thank you very much for a superb experience.
roasthunter
2023-11-29
We visited the shop a couple of times before making the decision to purchase, on each occasion the staff have been very good, my wife spoke to Jess a couple of times before making the decision to buy but she was on leave on the day of purchase and the chap covering couldn't have done more to help. Jess was very good each time my wife spoke to her and this made the decision to buy very easy. As soon as the bed was ready we got a call to arrange delivery which we needed to pause for a few weeks due to decorating, this was no problem. The delivery took place on the date and time scheduled and the delivery team did a quick and efficient job of installing the new bed and taking the old one way. They explained the bed care after setting it up. Overall couldn't fault the process.
Thank you for your lovely review, we are happy to hear about your positive experience shopping with us.
2023-11-28
Exellent
Sonia and the guys from the Worthing branch could not have been more helpful and professional. Efficient and friendly. Won't hestitate to use again. Tip-top service! Many thanks, Ray and Debra.
Tara Goff
2023-11-28
Fabulous service from start to finish ...
Neil Bunker
2023-11-27
Very friendly people who know their stuff and no up selling
Juergen-peter Ruoff
2023-11-27
Great service, not pushed into buying, Emily was very polite and helpful, great choice of beds able to test for the right firmness of the mattress, if looking to buy a new bed would highly recommend them.
Ben Rolfe
2023-11-27
Attentive and informative in store support
Rita Duarte
2023-11-26
I'd give this store zero stars if I could. On 27th November 2023, we visited the Haywards Heath store. Upon arrival, three people were seated, engaged in personal conversation without acknowledging us. There was no greeting or assistance offered. When we asked about a mattress, an older woman with dark hair reluctantly showed us one. When we inquired about other extra firm mattress options, she dismissively replied 'the floor.' Despite repeating our question, she gave the same unhelpful response and returned to chatting with her colleagues. This was the poorest customer service we've encountered, leaving us thoroughly disappointed. Needless to say, we found a mattress at Carpetright across the road.
Sarah
2023-11-26
Customer service, delivery and quality of purchase excellent. All round brilliant experience.
Thomas Goddard
2023-11-23
A great improvement on our old mattress, I don't tend to roll out of bed now. We have recently revolved it and will do so each week for next 11 weeks, then regularly after that as suggested to keep it in top condition.
Thank you Thomas for your great review and delighted to hear that you love your new mattress. Following the care instructions will help the mattress stay comfortable and supportive for many years to come.
Marica MacNamara
2023-11-22
Great service from Ian who helped me find my new mattress, he was helpful and efficient.
Thank you for the kind words! I'm thrilled Ian could assist you efficiently in finding your new mattress. Enjoy your comfortable sleep!
Gary Potter
2023-11-22
Service was ver good and they were very helpful and knowledgeable .
Thank you Gary for your kind review, we appreciate your feedback.
Jenny Strickland (Taffybeary)
2023-11-20
Thank you for leaving us a 5 star rating.
Peter Flynn
2023-11-20
Buying from Sussex Beds online, and the delivery service was convenient, however the products I've had are mediocre at best. I think you could find a better product for the money if you're prepared to put some effort into visiting other suppliers.
Thank you Peter for your feeback. We do continue to review our product ranges and will keep your comments in mind.
Russell Cox
2023-11-18
Although I had to wait rather a long time (> 2 months) for the Guestling Bed Frame it was worth the wait, it is definitely the frame that suits me :-) And the mattress is very comfortable (and spacious now that I have a Kingsize!).
Thank you Russell for your review. Apologies for the longer than expected delivery time, but we are delighted that you are happy with your new bed.
Bernard Weatherley
2023-11-17
Thank you Bernard for your great rating.
Bob Gardiner
2023-11-15
Thank you Bob for leaving us a great rating.
Colin John Freeman
2023-11-15
Helpful Friendly With No Hard Sell What More Could You Ask .
Thank you for your great rating.
Sue Bailey
2023-11-14
Friendly helpful member of staff who knew what he was talking about
Thank you Sue for your feedback, it's great to hear that our team were friendly and helpful.