SCAM
I ordered tires from Next Tires through Affirm credit. Until now, I have never had an issue with Affirm. I have managed to always pay my debt in good standing. I recently decided to purchase tires through Affirm. I received the tires with no problem, however, I miscalculated and ordered a size that I was told would not fit my vehicle. I attempted to call the company 30 times, left 3 voicemails, and one email and neither was responded to. I even realized that they blocked my cell number. I began to get a ‘this number is not in service’ message, yet, when I called from the work phone, it went through. I simply wanted to request a refund or exchange that any reputable company should be able to offer. The fact that they are not even responding shows that this is a shady business that is trying to get over on people. I am not paying out-of-pocket to ship my order. A legitimate company would have reached out to me in a timely manner with some type of resolution to solve my problem. What kind of business takes customers’ money and then offers no resolution or assistance when the customer has an issue…apparently Next Tires. It is not fair that I should have to pay for merchandise that I have attempted to exchange.
We've reached out via phone and email to get information about the tire I ordered back in November and NO RESPONSE. This feels like a SCAM!
Reply from Next Tires
2024.12.26
Hello Ginger, thank you for reaching out but your information is incorrect. The tire purchase you attempted to make was declined by your credit card company. Please reach out to them to authorize the purchase and your tire will ship within 24hrs. Thank you!
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I was looking for a different look for my car and came across their add for the style of rims I was looking for. Noone else had them. I saw that they were on sale for $500 for ALL FOUR, plus shipping and handling. Naturally I thought it was a scam so I decided to call them directly. I spoke to a representative and was persuaded it was a legitimate business. I ordered my rims right then and there, and to make things better, they were shipped within 2days (and I ordered on a Saturday, so by Monday I had my rims). The representative I spoke with was awesome, knowledgeable, and even complemented the rims I wanted for my specific vehicle. Great service, price, and product! I should've ordered a set of 5 to have one as a spare.
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