Verified Company
⭐☆☆☆☆ (1/5)
We ordered a beef box from Maleyney Beef and paid a $200 deposit. Unfortunately, our circumstances changed when we were transferred for work, and we contacted Ann over five weeks (six weeks) prior to delivery to cancel the order and request a refund of the deposit.
Our request was flatly refused, with the explanation that our relocation was “not their fault.” We were also told the box would be sold to another customer — meaning Maleyney Beef could resell the product while keeping our deposit, effectively double dipping rather than refunding us once a replacement customer was found.
What was most disappointing was the complete lack of customer care or goodwill. No partial refund was offered, no compromise, and no attempt to resolve the issue fairly. Ann stated that the “no refund” clause is in all their advertising; however, we could not find this clearly stated in the advertising we relied on when ordering, which feels misleading.
I’m sure the product itself is probably excellent, but customer service matters just as much. Based on our experience, customer service is 0/10.
This review is simply a warning to others — make absolutely sure you understand their cancellation and refund policy in writing before paying a deposit.
Reply from www.malenyblackangusbeef.com.au
2025.12.24
We’d like to respond respectfully and provide some context around what occurred.
At the time of ordering, there was a misunderstanding about the payment made. When you contacted us, this was clarified, and you acknowledged that the amount paid was a deposit, as outlined during the ordering process and in our terms. These situations do happen, and we were happy to take the time to explain everything clearly.
In an effort to support you further, we offered to apply the full amount already paid toward a smaller order, so you could still enjoy our grass-fed, grass-finished beef, without any administration fees, penalties, or additional costs. You agreed to this option at the time.
When circumstances later changed and a refund was again requested, we were unable to accommodate this due to our no-refund policy, which applies equally to all customers. Despite this, we did try to offer practical alternatives within the way our small business operates.
While we understand that changes in personal circumstances can be frustrating, we did our best to assist within fair and reasonable limits. We’re disappointed that this outcome has led to such dissatisfaction, but we stand by the way this was handled.
At the time of ordering, there was a misunderstanding about the payment made. When you contacted us, this was clarified, and you acknowledged that the amount paid was a deposit, as outlined during the ordering process and in our terms. These situations do happen, and we were happy to take the time to explain everything clearly.
In an effort to support you further, we offered to apply the full amount already paid toward a smaller order, so you could still enjoy our grass-fed, grass-finished beef, without any administration fees, penalties, or additional costs. You agreed to this option at the time.
When circumstances later changed and a refund was again requested, we were unable to accommodate this due to our no-refund policy, which applies equally to all customers. Despite this, we did try to offer practical alternatives within the way our small business operates.
While we understand that changes in personal circumstances can be frustrating, we did our best to assist within fair and reasonable limits. We’re disappointed that this outcome has led to such dissatisfaction, but we stand by the way this was handled.
