Verified Company
I am writing to express my severe disappointment with the complete lack of professionalism, broken promises, and radio silence I have experienced following our Business Owner Feedback Discussion completed on 14 September 2026.
During this engagement, I set aside valuable business hours to share insights on the explicit condition that an honorarium of R500 would be paid for my time. As requested immediately after the interview, I provided my banking details. To date—nearly a month later—I have received no payment and zero replies to my follow-up emails.
As a business owner evaluating potential financial partners, this experience has been eye-opening in the worst way possible. If this is how your organization treats business owners prior to entering into a legal contract, I shudder to think how client queries, disbursements, or support issues are handled under a binding loan agreement. Trust is the foundation of any financial relationship, and failing to honor a basic monetary promise while ghosting email correspondence demonstrates a alarming lack of integrity and operational competence.
Furthermore, I previously requested in writing that my company’s information and contact details be permanently removed from your databases and marketing update lists. True to form, that email was also ignored.
Reply from Lula
2026.10.06
We’re genuinely sorry to hear about your experience, particularly as you took valuable time away from your business to share your insights with us and were then left waiting for the payment that was promised. We acknowledge that we fell short here. The payment should have been processed as agreed, and we should have responded to your follow-up and kept you updated rather than leaving you waiting. We completely understand why this has been frustrating.
We’re working with our Finance team as a matter of urgency to try to have the outstanding payment processed today. We’ll follow up with you directly as soon as we have confirmation.
Thank you for taking the time to share your feedback and for the valuable time you gave us. We’re genuinely sorry that we let you down and that your experience did not reflect the level of service we aim to provide.
We’re working with our Finance team as a matter of urgency to try to have the outstanding payment processed today. We’ll follow up with you directly as soon as we have confirmation.
Thank you for taking the time to share your feedback and for the valuable time you gave us. We’re genuinely sorry that we let you down and that your experience did not reflect the level of service we aim to provide.
