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Reviews ( 89 )
Ralph Ashwood
2024.11.05
Jennings & Barrett are second to none. They are always professional. Nothing is ever too much trouble - despite them having many other Clients.
Maintenance issues are dealt with immediately without question or fuss. Terry-Ann Stewart is a pleasure to work with.
EDIT :: October 2024
Since Terry-Ann Stewart left Jennings & Barrett we have been disappointed with their service.
That's lovely Ralph, thank you . We really appreciate the feedback .
Stefano Tuveri
2024.11.05
Jade and the Team are simply fantastic. They have taken over the estate and with professionalism, competence and hands on attitude the manage to fix most of the issues we had in a very short timeframe. High recommended, especially Jade, she is a superstar.
Thanks!
Dear Stefano, thank you for your review. It is good to know that we are making a difference and Jade will appreciate your positive feedback. It’s why the team do what we do .
Landons Close
2024.10.27
I don’t know where to start….
They don’t communicate with residents
They are never contactable and if you do happen to get through it’s always voicemail; to which they never respond.
They don’t clean or maintain the communal blocks at all. I can’t remember the last time things were cleaned or refreshed.
We may extortionate service charges for absolutely nothing in return.
I’d stay clear of this agency with a very long barge pole.
Dear Resident, thank you for taking time to share your thoughts. Your name is specific to a property on a development and so we will answer specifically as well:
• Our office hours are Monday - Friday, 09:00 - 17:00. It is correct that we are very busy, however you may find success in reaching us on Thursdays or Fridays, when things tend to be quieter. Alternatively we provide Leaseholders with an email address to use, as well as a portal within which they can raise "tickets".
The portal shows that we have, this year, circulated three newsletters and had one AGM which all Leaseholders should've received notification of and were welcome to attend. If you are having issues accessing the portal, please let us know so we can investigate why this may be occurring.
• A site visit was performed by two senior members of our Property Management team on Wednesday 23rd October 2024. They report that cleaners were on the site during their visit, and that the site was clean from litter with clean windows and communal areas (save for people's personal belongings. which we put notices onto to have them removed in line with the Lease and health and safety legislation). We certainly do pay the cleaners for attending, and would encourage you to email us any specific complaints you may have so that we can address these with the cleaning company directly.
• This being said, there is a large amount of external redecoration works required at this development, predating our instruction. When an estate is in need of external redecoration, it will look less clean than it is.
The delays to this work have been caused by long-standing issues such as service charge arrears and changes in scope to the works. They now require a Section 20 process to be completed, which we are in the process of. We expect the renovations will start next year. We have no interest or motivation in keeping the developments under our care in a poor condition – in fact, it is essential that we progress developments to grow our business – so please be assured that we are aware of the works required and making progress towards ensuring their completion.
• You receive service charge summaries alongside demands. In the past year, we've made some significant improvements on the development, including:
- Reinstalling CCTV for security,
- Working with Tower Hamlets Council for better waste collection,
- Surveying the dock walls,
- Renegotiating energy contracts and overseeing EICR renovations,
- Hiring a new gardener and clearing garden spaces,
- Cleaning gutters along the Thames, a major job due to years of neglect,
- Clearing inappropriately stored items and arranging further clearance to reclaim communal areas,
- Repairing the gates, with new agreements to prevent future damages.
Service charges are high, but this is not unusual for estates that require major works projects and in addition, insurance costs have increased substantially. If there are any specific objections that you have to the service charge budget, we provide details on how you can raise these when we provide the demands.
We hope that this helps to clear up some of the confusion you have around progress with maintenance and management of your home.
2024.10.27
2024.10.27
| United Kingdom
Bad people
Very evasive, passive aggressive, rude and unfair towards occupants AND property owners. Their management is atrocious and have caused my property and its occupants so many problems which we have never had until they were introduced. Bad people
Mark Northern
2024.10.26
Ronnie Russberger
2024.10.26
Crap management agency. They manage a property I live in and are basically non contactable. They don’t address any tenant concerns, they hardly maintain the blocks. They are massively under resourced and staffed from what I have experienced. Used these jokers at your expense. Absolutely zero level of service or care for tenants
Rabbhi
2024.10.26
Really awful management company. I’m a resident of one of the tor ‘managed properties’. After absolutely no consultation or notice we’ve been asked to remove our bikes from outside railings (which aren’t blocking any access or causing health and safety issues). Their correspondence is non existent; they don’t communicate with residents or tenants at all.
They’ve also let the blocks deteriorate and do absolutely nothing productive to assist tenants or residents. Im convinced they do nonsense things like harass residents about their bikes or shoe racks in a vain attempt to justify their existence and the massive service charges we all pay.
Their property manager is non contactable, they never respond to emails or voice messages. They are , in my view; a con outfit. When I make calls I’m hardly able to get through. My voice mail messages never get responded to or acknowledged!
Typical shark like management company behaviour. Not in any way do they care or are concerned about the residents who live on their properties.
Hi Rabbhi, thank you for taking the time to share your thoughts. We really appreciate hearing from you and want to clarify a few points that may help address your concerns. For context, we have been working with the Management Company of your development since November 2023:
1. Personal Belongings in Communal Areas:
For several years now, residents in the development have received communications about the safe storage of personal property, which is also outlined in both the Lease and the Resident Code of Conduct. Keeping communal spaces clear of items, like bikes, is essential for everyone's safety, as these areas have sometimes attracted criminal behaviour and caused damage to communal property. We understand this can be inconvenient, but our primary concern is creating a safe, welcoming space for everyone.
2. Communications:
The development has an annual AGM and if you are a Leaseholder, you would've received your invite to this in February 2024. Additionally, we've also sent three newsletters this year to keep leaseholders informed. If you haven't received any of these, please let us know, and we'll look into it!
3. Development Deterioration Concerns:
With three managing agents over three years, it’s understandable that consistency may have felt lacking. Our team has been working hard to address long-standing issues, including clearing service charge arrears and getting major works scheduled, with renovations expected to start next year. We want to restore the development to its best shape and truly appreciate your patience as we progress.
4. Communication with Property Managers:
Property managers primarily liaise with the management company for the development rather than directly with residents, but leaseholders are always welcome to reach out via our provided email and phone contacts.
Our team does receive a large volume of messages daily, so while response times can be slower than ideal, we strive to be efficient and keep service fees low. Currently, fees on your development for our services cost under £0.72 per day per leaseholder. If the majority of leaseholders prefer higher fees for faster service, that’s something we’re open to discussing.
5. Estate Improvements:
It is incorrect to claim that we are responsible for "deterioration", having only been in place for 11 months.
In the past year, we’ve made some significant improvements based on priorities set with the management company. These include:
Reinstalling CCTV for security,
Working with Tower Hamlets Council for better waste collection,
Surveying the dock walls,
Renegotiating energy contracts and overseeing remedial EICR works,
Hiring a new gardener and clearing garden spaces,
Cleaning gutters along the Thames, a major job due to years of neglect,
Clearing inappropriately stored items and arranging further clearance to reclaim communal areas,
Repairing the gates, with new agreements to prevent future damages.
We’re committed to doing our best, within our remit, for the development and appreciate your feedback. If there’s anything further we can clarify or assist with, we’re here to help.
Warm regards,
Jennings & Barrett
R J
2024.10.25
Awful service. They are short staffed and very evasive. Our property manager is always unavailable and never returns messages. Joanna Boulder couldn't care less how her staff behave, just takes our money and does as little as possible to manage our property. Avoid these clowns if you can.
David Fyfe
2024.10.24
David Fyfe
2024.10.24
AltBren
2024.10.24
Wierd rules.
We do not write leases, we are employed to enforce leases on behalf of the freeholder, lessor, or management company.
If you do not like the terms of your lease, you should bring this up with other parties to the lease.
If you do not understand your lease, we recommend contacting the Leaseholder Advisory Service.
If you do not like actions that we have taken to uphold the lease, , and you are a leaseholder within a property we manage, you are welcome to email us and ask for clarification on why we have taken these actions.
Sam Cross
2024.10.24
Andy Harris
2024.10.23
Andy Harris
2024.10.23
Nick E
2024.10.23
Samuele Greco
2024.10.23
Morgan Shaw
2024.10.23
I'm sorry to say that Jennings & Barrett take a very negative attitude to the presence of occupants' bicycles around the properties they manage. This is not what you would expect from any right-thinking company in 2024.
Hello Morgan, thank you for taking the time to comment on our Google Business page. We understand that you do not live in a Jennings & Barrett managed property and are not a client.
It seems you might not understand the role of a managing agent. Our job is to advise management companies on managing their developments in accordance with both legislation and their leases.
We were recently instructed by a client to ask residents to remove personal property from communal areas. This has to happen to ensure that residents are not breaching the lease. Other residents are entitled to expect that the covenants within the lease are to be maintained.
Harry Gray
2024.10.23
hates cyclists for no reason. Avoid
Dear Harry, we have no reason to hate cyclists, many of us are cyclists . perhaps you could contact us to explain this very random review. enquiries@jenningsandbarrett.co.uk