Have you ever been depressed for days after hiring someone to solve your problem? No? Then hire this company to find out what despair and being held by your throat against a wall feels like. I had the water heater in my home spring an unexpected leak. The leak was mild and not causing damage to the home, but I wanted to get it repaired ASAP for return to functionality, and peace of mind. The good news is I Need A Plumber sent someone out same day. I spoke to the plumber Ryan, and it sounded like things were going as they should-the new water heater was in, and we had hot water again. That relief was very short lived. At the end of the day, I received a call from Ryan saying my toilet had sprung a leak in the process of moving it to install the water heater...and would need to be replaced as well. Cue up an additional $700.00. His tone did a 180 from our conversations earlier, and he threatened he would go home and leave the toilet leaking, if I didn't pay them the additional amount. I asked him if the toilet had been leaking before he had moved it, and he said, "NO". Now here's the thing-I get that older things can be delicate. I worked on restoring very expensive cars, think Pebble Beach Concours d'Elegance - have I ever damaged something in the process of maintenance and blamed it on the client rather than taking care of it? NEVER. That's not good business. I feel like I got a hard upsell at the end of the day to meet a sales quota, and I obviously couldn't leave my toilet purportedly leaking, so I had no choice but to bite the bullet. After pleading, he reluctantly agreed to just replace the gasket that had broken, rather than the entire toilet, so I could have a functioning toilet. That was still an additional $400.00. It was clear that he gave zero care for the stress he was causing. I have never encountered such unprofessional behavior, including not being able to produce a video to show me of the leak, which was supposedly major. In summary, this entire experience with the plumber has been an expensive, painful, and utterly infuriating. We have 55 units in our building, and no one else has had this problem with their toilet being broken while repairing the water heater. The other residents smartly used a different company which we arranged for when I was serving the HOA board. I will not be recommending this company to our residents. I cannot, in good conscience, recommend this plumbing service to anyone. Save yourself the trouble, headache, and money by looking elsewhere for a caring and honest plumber.