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Reviews (210)
Mobile Cxall
2024.03.20
Friendly and professional staff. Good parking space and quite clean.
Esther
2024.03.14
Verified
Good
Mohammad Hammed
2024.03.01
Dear Mohammad,
Thank you for taking the time to leave us a positive review. We're thrilled to know you had a great experience with our services. Your support means a lot.
Best,
The Team
Demi Kuyoro
2024.02.15
The room was fantastic. Service was pretty good. The water though was terrible, which threatened to ruin the trip - but we were moved to another room
Trip type
Vacation
Friends
Dear Demi,
We appreciate your feedback. We're glad you enjoyed our room and service. Our apologies for the water issue, we're pleased it was resolved. We look forward to serving you better next time.
Chisom
2024.02.06
Verified
Horrible
☺ I reserved room and when I arrived was told the room was given to someone else, so I had to run around the whole Lagos looking for alternative accommodation,
☹ Not letting me know that the accommodation was full ahead of my arrival
Hello Chisom,
This is Sam from George Residence, I apologize for your experience and your inconvenience, we have upgraded our operations and put more procedures in place to help us serve you better, we hope to host you again soon.
Best Regards,
Samuel
Guest Relations.
Benedict
2024.01.18
Verified
Bad
☹ Was not very helpful
We apologize that you found us unhelpful but our records show that you were a no-show at our property and did not check-in. We have tried reaching out to you to understand your experience but have had no luck. We hope to be able to host you soon.
Eyitayo
2023.12.25
Verified
Exceptional
Olumide
2023.12.24
Verified
Lovely hotel
☺Cleanliness, staff & service, amenities, property conditions & facilities
Bolarinwa
2023.12.18
Verified
Staying at this property is easily the worst decision I have made in my life. The front desk chubby female Oma, her rude manager ( a Yoruba lady) and the gateman David ( a man who had bleached his skin) all threatened me all because I chose to extend my stay by an extra day on Expedia (I didn’t even lodge much in the property, just needed a place to stay around family in Lekki till my flight back home). Only for me to be lied to persistently that the lekki room I booked and confirmed was in ikoyi. I thought this was very stupid! Because i made the same booking 2 days prior and i just extended the stay in lekki. The confirmation said stay in lekki. But blockhead Oma wouldn’t stop arguing that I booked ikoyi
And I needed to leave or be forced out. Yes she threatened me and said her manager will not be this nice. She eventually called the bleached block head gateman to interfere and get me and my stuff out of the room, even when I showed her confirmation of my stay for an extra night. She said I will have to go to ikoyi by force. It will not be well with all of you who ruined my trip
☹Cleanliness, staff & service, amenities, property conditions & facilities
Dear Valued Guest,We sincerely apologize for the challenges you faced during your recent stay at our property. We regret that your experience did not meet your expectations, and we would like to address the issues you raised.Firstly, we deeply apologize for any misunderstandings regarding your reservation and the location of your room. We understand the frustration this may have caused, and we are committed to investigating the matter further to ensure such errors do not occur in the future. Our goal is to provide accurate and reliable information to our guests, and we regret any inconvenience caused.Regarding the interactions with our staff, we take your feedback seriously. We do not condone any form of rudeness or threats, and we apologize if you felt mistreated. We will conduct a thorough internal review to address the specific concerns you mentioned about our front desk staff and the security personnel.We strive to provide excellent customer service, and your experience falls short of our standards. Rest assured that we will take immediate corrective action to prevent similar incidents in the future. We value your feedback as it helps us identify areas for improvement and enhance the overall guest experience.Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly. We are committed to making amends and ensuring that future guests do not encounter similar issues.Sincerely,Guest Relations Team
Bolaji
2023.12.09
Verified
Top location, serene space
☺ Loved the garden close to my studio apartment and the general serenity
Hello, This is Sam from George Residence,we are glad that you enjoyed your stay at our facility and we hope to host you soon, we are committed to giving you a memorable experience.
Best Regards,
Sam
Guest Relations
Victor
2023.12.07
Verified
Exceptional
Sarahwiko
2023.12.05
Verified
It's generally great. But they are due for a renovation and some upgrade on their facilities.
☺ Loved the location and the ease in accessing.
☹ The room that was advertised wasn't what was available
Dear Sarahwiko,
Thank you for your recommendations and we apologize for the unsatisfactory experience. I can assure you that we have taken your feedback and are currently undergoing a renovation and general upgrade to our facility. We hope to provide you with much better amenities and service during your next visit.
Thank you
George
Temesia
2023.12.02
Verified
There was a tv missing in one bedroom during my entire stay. The refrigerator was reported not getting cold and no one e
☺ The rooms were spacious
☹ There was on-call maintenance person
Dear Temesia,
We sincerely apologize for your experience, we will be reaching out to find ways to make it up to you as this is below our standards. We have taken steps to optimize our internal processes to ensure this is not repeated nor experienced by any other guest. Thank you.
Regards,
George
Thanda
2023.12.02
Verified
Good
Samuel
2023.12.01
Verified
Superb
Ola
2023.11.22
Verified
Exceptional
Osaze John
2023.11.11
Dear Osaze,
Thank you for your positive review. We appreciate your support and are delighted to know you had a good experience. Please do not hesitate to reach out in the future!
Best Regards,
Your Assistant
Denise
2023.10.31
Verified
Superb
Samuel
2023.10.30
Verified
Good
Bolaji
2023.10.25
Verified
Value for money, clean environment, central location.