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Reviews ( 12 )
A “Seeing the light” White
2024.08.20
I have altered my review as rang & rang & rang to get someone to speak to me about ths dissatisfaction with how the carpet has turned out on our staircase. Nobody ever called. Disgraceful service.
grace loh
2024.08.13
We were accidentally sent here by our home builders but Reece was really wonderful. Gave excellent, honest advice and helped us understand the flooring options! Thanks Reece!
Liam Murphy
2024.07.26
Jason the guy who works there is an absoloute dishonest, rude, and treats people very badly. Don't deal with him!!
sandra alsop
2024.07.26
love the product and very quick delivery
Jane Fleming
2024.07.02
Awful service! 3weeks later still waiting for a refund.
Kim Silva
2024.02.22
Fast,efficient,professional service
Michael was very helpful with the whole process of quote and organising the laying.
Will use this company and store again
Lynette Boorer
2024.02.05
We had to have our carpet replaced through insurance due to a burst hose in our toilet cistern.
Flooring Xtra had a great variety of carpets to choose from and made the whole process very simple. I found Alfonzo to be very knowledgeable and accommodating with any and all of my questions.
Very happy with our new carpet 😊
B Family
2024.01.18
Love my rug, great company & customer service
pungy puller
2024.01.17
Fantastic experience, extremely happy with the service and quality of the product. Michael and Alfonso were great to deal with and Michael’s knowledge of the product was exceptional.
Highly recommend.
Thank you for your glowing review! We're thrilled you had a fantastic experience with Michael and Alfonzo. Your recommendation means a lot to us. We look forward to serving you again.
Christine Bitomsky
2023.12.21
I only made a phone enquiry about pricing new flooring but I was very impressed with the honest and helpful advice the sales man kindly took his time to give me.
Excellent service 👏
Thanks for your positive feedback! We're glad you found our advice helpful. If you have more questions or need assistance, feel free to reach out. We appreciate your interest!
Carly Wood
2023.12.12
A big thank you to Alfonso and his team for helping make the carpet side of our insurance fix-up a breeze. Fonz really took care of us and our new carpet is amazing.
Thank you for your kind words!
We're glad you love your new carpet.
If you ever need anything, we're here for you!
Rhiannon Murray
2023.12.07
A BIG thank you to Alfonzo (Fonz) Caia the Store Manager, I am so grateful for all his assistance in what had previously been a very stressful home renovation.
We first looked at products online then my husband went into the showroom where Fonz assisted him and made a daunting task a delight. My husband came home with some samples to test out, we somehow came to an agreement on the flooring we liked then had the house measured (everywhere but bathrooms) received a quote, paid a deposit and within a month the job was complete to my amazement.
Fonz guided us through all the steps so smoothly, he even gave us great recommendations for someone to remove our tiles and prepare the flooring and was available to us when we had questions.
I cannot recommend highly enough the team at Xtra Flooring in Carrum Down and Fonz.
Thank you so much for taking the time to share your experience!
We're delighted to hear that Alfonzo and our team were able to assist you with your renovation. It's fantastic to know that Alfonzo provided exceptional care, and we're thrilled that you're pleased with your new floor.
Your kind words mean a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you or if you have any future needs, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us, and we look forward to serving you in the future.