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Reviews ( 76 )
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Mike Kamman
2022.12.26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Jesse and his crew are outstanding. They are meticulous about details and worked in a timely way to get the job done. We’ve had Desert Crest do two large scale projects in our yard and both of them left us certain we’d chose the exact right people for the job. Jesse is very responsive to any concerns and they made suggestions for design changes along the way that absolutely improved the end result. While some contractors are busy upselling you, Jesse made suggestions that didn’t put more money in his pocket, they just made sure the finished project looked fantastic. The efficiency of how they executed our job was impressive. We always had someone working and you could feel the constant momentum toward a transformed yard. A very, very positive experience. Would not hesitate recommending desert crest.
Sandra Perez
2022.08.10
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I hired Desert Crest back in April 2020 to build a water fountain feature in my patio, which has been the envy of all my neighbors. I have enjoyed my early evenings relaxing in cooler weather listening to the sound of my waterfall over a glass of wine. Fast forward two years later and I observed the waterfall feature was no longer flowing as it originally did. Something was off and wasn't sure if it was under warranty. I immediately called Jesse expressing my concerns and he didn't hesitate to come over to assess what was happening. He and his team were able to identify the root-cause and without any questioning called his crew into action to fix my water fountain. I am so grateful for his and his team's professionalism and for their diligence in ensuring the matter was addressed. If you want to showcase your yard, home, or patio I highly recommend Desert Crest. Reliable, professional, and great customer service.
Thanks for the review, Sandra. It was a pleasure working with you! We're so glad you love your water feature, and even happier that we were able to make sure that you continue to enjoy it for a long, long time!
Let us know if you need anything else. We'll be happy to help!
Trese L.
2022.02.21
Verified
We absolutely love how our patio project turned out. We did need to wait a bit to get the project going as with anything these days because of Covid. Totally worth the wait!Jesse, Chuck and Jack had such great vision for what needed to be done. Their team got the project done in 10 days! They gave me perfect instructions on where to go to pick out materials. We are fairly new to the Scottsdale area and put our trust in Desert Crest and they came through for us. We would definitely use them again when it comes time to update the pool.
Jessica LaMere
2022.02.17
I can not recommend the team at Desert Crest enough! From the initial design consultation to the execution, everyone involved was timely, professional, efficient and transparent. The design recommendation far surpassed what I could ever envision for our property and their software is great. We had a consultation to review the design that made me feel like a client in an HGTV makeover show. Their proposal and pricing is so detailed that you know exactly what you're getting and for what price and while we needed to adjust a bit (due to unforeseen circumstances) they were fair to credit us where needed and even when above and beyond in the execution (of some of the project) without nickel and diming us for the extra work. I wish I could include before and after pictures because the transformation of our backyard is amazing- our project included hardscape, a custom firepit, irrigation, planting and sod and not only are these guys quick, the quality of their work is grade A. We are so pleased with our project and this team, we're already planning the next so if you are planning yours, look no further... Jesse and his team are the best.
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William Paynter
2022.02.15
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We had a great experience with Desert Crest and their staff. Chuck, Sam, and Jessie were easy to work with and very responsive to our needs and requests. We would recommend Desert Crest to anyone.
William, your lawn came out beautiful! It was an absolute pleasure to work with you, and I'm thrilled that my team and I could do an exceptional job on your landscaping. If you need a hand in the future, please feel free to reach out anytime. -Jesse I., Owner
Donna Erwin
2022.01.31
Positive
Professionalism
Punctuality
Quality
Responsiveness
What an absolutely amazing experience! We wanted to completely renovate our front and back yards. Jack, Chuck, and Jesse made sure our yard is literally the envy of the neighborhood. The only thing we kept was the mailbox! We had three companies come out to bid the project, and Desert Crest was head and shoulders above the rest. Jack spent a lot of time with us listening to what we wanted. Jack and Chuck worked with us until we had a plan that was exactly what we needed. We felt understood and well guided. Picking out finishes was an easy task - we loved all the options. Chuck designed a fire pit, water feature, artificial turf, putting green, and outdoor kitchen - along with infrastructure drainage, plantings, hardscape, and lighting.
The work was started on time and finished a few weeks ahead of schedule. Jesse kept in contact with us constantly so we knew what was coming up. There were workers on site daily except for rainy days and a few weekends. Everyone who worked on the project was so professional, and the work site was cleaned up each day.
Even once the project was "finished", we have had excellent customer service. Two plantings that died were quickly replaced. Anything that needed to be finished up from the punch list was attended to quickly. Even the things we added last minute - new driveway and trash can screen - were done quickly and treated as if it was no problem.
We have not regretted one dollar that we spent. We have used our backyard more in the past 6 months than we have in the past 50 years. I cannot recommend Desert Crest highly enough.
Donna, your front and backyard turned out absolutely beautiful! Knowing that you've used your backyard more in the past 6 months now than you have in the past 50 years, truly means the world to us. It was a pleasure to work with you, keeping you up with our process along the way, and ensuring that you had an outstanding experience from start to finish. If any plants need to be replaced, or if you have any questions at all, please don't hesitate to give us a call anytime. -Jesse I., Owner
Chrisie Funari
2022.01.20
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We appreciate your review, Chrisie. Feel free to let us know if we can ever lend a hand. -Jesse I., Owner
Andy S.
2021.08.16
Verified
We reached out to Desert Crest back on June 17th to have them come out and give us a quote. Before they would come out, I had to confirm I wouldn't get more then 2 other quotes as they don't want to compete with more then that many. Sam came out on June 23rd and said it would take 3-4 weeks for a quote, but would try and get it back to me in 2 weeks. Here we are almost 8 weeks later and not a word from Sam G or anyone from Desert Crest. Glad I didn't wait for them to respond....nor would I suggest anyone wasting their time with them. Terrible customer service especially when trying to make a sale on decent sized project.
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Jill S.
2021.02.16
Verified
Despite having a prearranged time to get a free estimate, they were a no show. That's no way to run a business.
Michael A.
2020.06.05
Verified
I wanted to amend my previous review. I was having difficulty contacting the owner for some service, some of the problem may have been the pandemic issues, but I eventually talk to him and resolved the issue.
Michael A.
2020.06.03
Verified
This company installed a fountain for me seven years ago. I did have problems with the pump, and needed to replace it within two years. Recently, I have had some problems with the stone that they installed falling off, and was told that this was not a good stone to put on a fountain. In any case, my pump has failed again and despite several calls and texts to the owner, I have not even gotten a response from him. This is a terrible way to treat previous customers and I could not recommend them at all!
Sysly Yarely Astorga
2020.02.22
Thank you for showing your support! If there's ever anything you need, we're here for you. -Jesse I., Owner
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Jass Inzunza
2020.02.18
Great company and excellent customer service
Jesse, thank you for taking a moment to leave this review! Please feel free to reach out if there's ever anything you need. -Jesse I., Owner
Taylor Broenneke
2020.02.02
Positive
Punctuality
Quality
Responsiveness
Value
Taylor, thank you for taking a moment to show your support. Just give us a call if we can lend a hand again. -Jesse I., Owner
HU-947320329
2019.11.26
We used Desert Crest to transform a portion our backyard into an outdoor living room and barbecue area. The overall experience was first class, from the initial phases in working with Chuck on the design to working with Jesse and his crew on the construction. They were very professional, were accommodating to the changes we made during the process, and completed the project on time. We couldn’t be happier with the end result and I would highly recommend Desert Crest to anyone who is looking to hire a highly reputable company for their outdoor patio/landscape design.
Gary Barnett
2019.09.30
The Project: 2,500 square feet of travertine paver, custom fire pit, custom aluminum pergola, water feature, stone facing of existing BBQ island.
Our background: I worked in residential construction from laborer to finish carpenter. 40 years in hospital work including serving as the Owner's Rep on construction projects. My wife and I have had three houses built and two extensively renovated. I would describe myself as having high expectations.
Outcome: Excellent quality. On time. Less than 2% variance in cost due to issues that came up during the project (issues nearly always occur during renovation projects). All issues/questions resolved quickly and fairly to our mutual satisfaction.
The Rating: We rate Desert Crest and Jesse Inzunza as a 10 on a 1-10 scale.
It was an absolute pleasure to help you with your backyard project, Gary. I'm more than happy to hear that our team was able to exceed your expectations, especially when you have a background in construction and carpentry. I'm so glad that we were able to work with you throughout the entire process, give you a clear cost estimate, and complete everything in a timely and professional manner. If we can assist you with another project in the future, please don't hesitate to reach out. -Jesse I., Owner
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Gary Barnett
2019.09.30
The Project: 2,500 square feet of travertine paver, custom fire pit, custom aluminum pergola, water feature, stone facing of existing BBQ island. Our background: I worked in residential construction from laborer to finish carpenter. 40 years in hospital work including serving as the Owner's Rep on construction projects. My wife and I have had three houses built and two extensively renovated. I would describe myself as having high expectations. Outcome: Excellent quality. On time. Less than 2% variance in cost due to issues that came up during the project (issues nearly always occur during renovation projects). All issues/questions resolved quickly and fairly to our mutual satisfaction. The project was completed on time. The Rating: We rate Desert Crest and Jesse Inzunza as a 10 on a 1-10 scale.
Ursula S.
2019.08.19
Verified
If you want people to pay closer attention to the areas that you serve, perhaps it should be on the Home page of your website. The fact that you're responding 10 months after my post speaks volumes. I'm sure you're doing very well for yourself serving the uber wealthy in Paradise Valley. Wishing you continued success.
Mike G.
2019.04.20
Verified
Desert Crest installed a new fire pit in our backyard. The job included trenching to 18" deep from the propane tank in the front yard to the backyard and around to the side of the house where the propane bbq island is. They also had to remove quite a few existing pavers and reinstall them after they covered the trenches. They did a fantastic job and did not kill any of our existing plants. I highly recommend them.