Crystal Ball Ltd Reviews

Callum Whittall 2025.10.29

     

We’ve been using Crystal Ball Ltd’s fleet tracking system across our 4 company vans, and it’s made a real difference to how we manage our operations. The live tracking and reporting features give us full visibility of our vehicles day-to-day. It has enabled us to improve response times, plan routes efficiently, and provide accurate updates to our clients. The system is reliable, easy to use, and the customer support from the Crystal Ball team has always been excellent. A great solution for any business looking to enhance transparency, efficiency, and safety across their fleet. Thanks to all the team at Crystal Ball Ltd. - EMBS Limited

Useful Report

Reply from Crystal Ball Ltd 2025.10.29

Thank you EMBS for your 5 star review, we are delighted to hear how Crystal Ball has improved your processes and that you are utilising all the various features of our fleet tracking system.

Tom Zelman 2025.02.06

     

Unbelievable bad customer service! I bought a dash cam for my vehicle and it was subsequently installed by a very nice guy who told me that he only installed the units and I would have to contact the company I purchased it from to get it up and running. I phoned the company and 2 days later the business development manager emailed me a descriptive brochure illustrating how wonderful the company was, but no user guide. I then received an email, saying there is no user guide available for the product, but if I got in touch with them, they would talk me through. I paid £300 for this product and no instruction manual. Absolutely disgusting! The only reason I am giving 2 stars is because the guy that installed it was very friendly and professional. Otherwise zero stars.

Useful Report

Reply from Crystal Ball Ltd 2025.03.27

Hi Tom, thank you for your review and sorry to hear you have not been satisfied with the service received. We have tried to contact you numerous times but unfortunately have not received a response. Please contact our office at your earliest convenience and we will be more than happy to assist and ensure you are satisfied with the product.

The Cremation Group 2024.10.15

     

As a business that started as a small family-run operation, Procare Pet Cremations has grown into one of the fastest-growing independently owned pet crematoriums in the UK. We have been honoured to receive the 'Pet Crematorium of the Year' award for 2022, 2023, and 2024. Maintaining a fleet of vehicles that are both mechanically sound and cosmetically well-maintained is crucial to us, as is ensuring our drivers can safely perform their duties on the road. For approximately five years, we worked with TomTom Telematics to manage our fleet. However, with frequent price increases, we began to feel that TomTom no longer valued the business of a smaller, yet growing, brand like ours. Their pricing structure seemed more tailored to larger corporate clients. We decided to explore alternative options and came across Crystal Ball, a fellow family-run business. Upon receiving their quotation, we were pleasantly surprised to find that their comprehensive telematics system was approximately 106% more affordable than TomTom’s. This prompted us to test their system with an initial installation in one vehicle. I must say, we have been thoroughly impressed with Crystal Ball's platform. The tracking capabilities, including the integrated smart dashcam, are outstanding. The platform offers features such as driver identification, fleet maintenance, and management, among many others. I would highly recommend Crystal Ball to any fleet manager looking to streamline operations without impacting their bottom line. The team is not only friendly and professional but their system has also proven to be extremely reliable. Disclaimer: The views and opinions expressed in this review are solely those of the fleet manager (author) and do not necessarily reflect the views of The Cremation Group, trading as Procare Pet Cremations, or its partners and franchisees. This review is provided in good faith, and no warranties or guarantees are implied or should be assumed.

Useful Report

Reply from Crystal Ball Ltd 2025.03.27

Thank you for this fantastic review, we are delighted to read such wonderful comments regarding our products, platform and service. We love working with other family run businesses (of all sizes, big or small) and look forward to developing a great relationship with Procare Pet Cremations for many years to come.

John Whitehead 2024.05.17

     

Having used Crystal Ball in the past I knew they would be able to deliver the type of service we were looking for. Crystal Ball adopt a customer centric approach and listen to feedback, they implement changes they feel will add value to the system and help us achieve our goals. By implementing the camera technology alongside the tracking I’m sure we will reap the benefits and see a reduction in accident rate.

Useful Report

James harris 2024.01.31

     

Everyone has been very helpfull and easy to deal with.

Useful Report

Reply from Crystal Ball Ltd 2024.05.17

Glad to hear this, thanks for the review James

Tom Bendell 2023.08.24

     

We've been using Crystal Ball for our vehicle tracking for several years and we cannot speak highly enough of both the product and service we receive. Mike is extremely accommodating, friendly and professional. The system offers so many useful features, including some we never thought we'd need but now provide us with really insightful data.

Useful Report

Reply from Crystal Ball Ltd 2024.05.17

Thank you for a great review, we're glad to hear you are satisfied with the product and services we offer!

Chris Owen 2023.08.24

     

After searching for trackers for our company vehicles we found that Crystal Ball could provide everything that we required. Over the years our trackers have been upgraded by Crystal Ball and work perfect. (It does exactly what it says on the tin!). Mike who works there is helpfull & sorts the engineers to visit our work place to carry out the upgrades. Marvellous Service.

Useful Report

Reply from Crystal Ball Ltd 2024.05.17

Delighted to hear! Thanks for the 5 star review!

Tex Services 2023.08.11

     

Just upgraded all our cameras to new 5G enabled dual units and the process was easy and efficient. Great tracking service, quick response time to customer service enquiries and has become an essential tool to operate the business. The Driver behaviour system is an easy way to monitor our engineers driving and highlights issues quickly and the ability to access the footage from both front and inward facing cameras almost instantaneously is perfect for any issues reported. Our dedicated customer service point of contact, Michael Marshall, is always extremely helpful and tries to get queries resolved straight away.

Useful Report

Reply from Crystal Ball Ltd 2022.08.02

Thank you for your review, we love reading such positive feedback and it's great to hear our vehicle tracking system has become essential to your business operations!

Paul Wrightson 2023.08.08

     

Excellent customer service. We have been using Crystal Ball Ltd for over 9 years and have always received an excellent service.

Useful Report

Mark Suter 2023.07.27

     

Really good communication throughout the setting up process. Tara was really friendly and helpful. Tara sorted any initial setup glitches quickly. Also Martin really helpful and accommodating when setting up the vehicle installs of the hardware which wasn't an easy task as our vehicles are out and about a lot. Overall great service.

Useful Report

Reply from Crystal Ball Ltd 2023.07.28

Thank you for your positive feedback Mark! We're excited to welcome SmartSpaces Gardens on board and looking forward to working with you and meeting your fleet tracking requirements!

Alec 2023.07.20

     

The app does give us issues. It is not perfect, however the customer service and help i received from Richard was amazing. Very friendly and professional in his service. Kept me updated throughout and worked hard to give me the resolution i wanted. Very impressive employee

Useful Report

Reply from Crystal Ball Ltd 2023.07.28

Thank you for the 5 star review Alec and the constructive feedback. Glad to hear your issues were dealt with swiftly and that our support team were able to to resolve all your queries.

Tom Ryan 2023.07.17

     

Excellent service as always

Useful Report

Reply from Crystal Ball Ltd 2023.07.28

Thank you Tom! Glad to hear Crystal Ball's customer service has been excellent, our team will be delighted to read this!

Robert Thirsk 2023.07.13

     

Great company and always there when you need them, the trackers and cameras we use have never let us down and we have around 50 vans in our fleet, footage always there when requested thanks all at crystal ball

Useful Report

Reply from Crystal Ball Ltd 2023.07.14

Thank you for your 5 star review Robert! We are very pleased that our Integrated 4G Dash Cam & Fleet Tracking solution has proven it's worth and demonstrated reliability. Working with your team is a pleasure and we look forward to many more years!

Nicola Whittle 2023.07.12

     

An amazing company and product, this has been a game changer when it comes to managing your fleet vehicles, highly recommend Tara and her team they are first class and service and support is top class.

Useful Report

Reply from Crystal Ball Ltd 2023.07.14

Hi Nicola, thank you for your amazing review regarding the Crystal Ball team and service. We're so glad to hear our vehicle tracking solution is enabling you to effectively manage your fleet!

Sharon Collinson 2023.06.28

     

Crystalball is a very useful tool for our copmany allowing for running a smooth transport department. Also great customer service today after an issue with signing in. Thank you Dale

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

Hi Sharon
Thank you so much for your 5 star review regarding our vehicle tracking system. Glad to hear you are finding it useful and that it is benefiting your fleet operations.

Giulia Ricci Lucchi 2023.06.27

     

Very helpful dealing with issues

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

Thank you for the 5 stars, pleased to hear your issues were dealt with promptly by our support team!

Nicholas Ioannou 2023.06.22

     

Always on point with any enquires made to Crystal Ball. Will recommend to any potential users.

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

Thank you for the feedback and we would love to be recommended to other businesses, don't forget we offer a fantastic referral scheme allowing you to receive credit off your invoices or vouchers 😍!

iCars Office 2023.06.21

     

Well now. Crystal Ball are now my go to for tracking and cameras, you should make them yours too! We moved from Radius to Crystal Ball after continuous fails in equipment and breaking their contract. Their tracker isn't compatible with their cctv, despite what the sales department will tell you. Enter stage left Tara and the Crystal Ball team. WOW, we had a teams meeting with our directors to see what was on offer, exactly what we wanted and our previous supplier promised, yet didn't supply!Install happened over 2 days, set up was a doddle, the interface is really easy use, and the information you can pull out of it is really useful.

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

We are delighted to read such a fantastic review regarding our fleet tracking & cloud-based dash cam solution. We're sorry to hear your experience with the previous telematics provider was not satisfactory, however we are excited to begin working together to ensure you receive a much better service from Crystal Ball! From installation through to system usability it's great to hear such positive feedback 🤩

Tejas Mehta 2023.06.21

     

We are a service based company in London and have been using Crystal Ball for many years. The customer service is brilliant, from the back office to the technicians, everyone is really helpful and knowledgeable. The software is user friendly and a great management tool. Moreover, there are continuous feature updates which is a value add! Would highly recommend to use Crystal Ball.

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

Thank you Adam for your wonderful review. As a long standing customer of over 10 years we value your business and are pleased to hear your feedback regarding the service we offer. As you have recently upgraded to our 4G Dash Cam solution we are looking forward to working with you to ensure you reap the benefits of what the system offers.

Aclark Starkstrom 2023.06.07

     

Toju was fast and efficient dealing with our problem

Useful Report

Reply from Crystal Ball Ltd 2023.07.06

Thank you for your feedback, glad to hear our customer support was 5 stars!!