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Reviews ( 325 )
Tamsin Foster
2024.10.20
Untold Reality is great! I almost didn’t write this review as I don’t want to share this hidden jem with everyone! The team are so kind and patient, there is heaps of family friendly games that aren’t VR oriented and if you want it, they have alcohol! I tried the virtual darts and they were really fun. Definitely coming back with the whole family to play some virtual golf and darts.
Thank you ever so much for your lovely review! We’re thrilled to hear you enjoyed your time at Untold Reality. It’s wonderful to know that you appreciate our family-friendly games, as well as our more adult offerings. We can’t wait to welcome you and your family back for more fun with virtual golf and darts. Your support means the world to us—cheers!
Alex Thomas
2024.10.13
We did a VR Alice in Wonderland escape room. The staff are very friendly and helpful and the experience was great fun!
Thank you so much for your lovely review! We're delighted to hear that you enjoyed the VR Alice in Wonderland escape room ( one of our favovourites). Our team takes great pride in providing excellent service, so it’s wonderful to know that their friendliness made a positive impact on your experience. We hope to welcome you back for more fun adventures soon!
Greg Bell
2024.09.29
Thank you so much for your fantastic 5-star review! We truly appreciate your support and are thrilled to know you had a great experience. We look forward to welcoming you back soon!
Karen Stavrinou
2024.08.27
Amazing experience! My husband and I are big kids, and love playing interactive games so when I found out these guys had moved to Fleet, we were very excited... We played Clay Pigeon shooting which was great, but to be honest the gun is pretty heavy to keep lifting up if you are weak lass, like myself but I did enjoy it. However what was MORE fun was the interactive darts, as recommended by the manager. BTW, she was so helpful and friendly - giving us handy hints and tips, which was awesome! Anyway the darts was easy to set up and there are about 12 different games you can play. Oh my gosh - it was so. much. fun. There are the usual games for darts such as 'Killer' and 'Round the Clock' but there are new games too such as BeerTap and Mini Golf which were really good and different... Sadly the hour goes quickly but with friends, beer and lots of laughs, it was a great few hours! We loved it.
Hi Karen,
Thank you so much for your review and we are so glad you had an amazing time at Untold Reality! I will pass the feedback onto our General Manager as im certain she will appreciate the kind words.
We hope to see you again!
Louise
2024.08.04
Highly recommend staff are amazing and helpful great experience
Hi Louise,
Thank you for your kind words, we really appreciate the feedback on the staff!
Boatman Family
2024.07.30
Another 5* review from us. 3rd time here. Nice to do something different with the kids (8 and 6). Staff very attentive and helpful. Venue clean and relaxing. WIll definitely consider for a birthday party
Hey,
We love having you guys and cant wait to see you again soon!
Penny Bonner
2024.07.24
My two sons and one girlfriend enjoyed an hour of VR. It was a birthday gift for one of my sons. They all really enjoyed the experience and said there was a good choice of games. We were very pleased with the experience.
Thank you for your kind review we really appreciate it and hope to see you back soon!
Kellie Mitchell
2024.07.24
The boys loved their time at Untold last week. Going back for sure!
Thank you for your kind words Kellie, we hope you have everyone back in soon!
Anna S
2024.07.21
Verified
A great 11th birthday party
We had our son’s 11th birthday party at Untold Reality last night. When booking I had requested a slightly different package combining the VR Arena and Clay Pigeon Shooting and this was accommodated without question. My son had 7 friends so 8 in total, plus a little sister for the food and they all had a fabulous time. If anyone needed help, one of the 5 staff members were at hand with hints and tips, they were organised and the whole day went without hitch. Food and decorations were great too. Thank you! I have a happy son with lots of great memories : )
MC Lak
2024.07.09
Had a great time here, we went in a large group with a mix of ages. Everyone found something to do, we played darts and VR games, both were great. Reasonably priced snacks and drinks. Really enjoyable evening.
Thanks for your review and we are glad you and your party had a good time at Untold Reality!
We look forward to hosting you again soon!
Gareth Rudolph
2024.07.06
The rain last night didn't allow us to get on the golf course so we opted to go try out the Golf Sim instead. The four of us had a great time, beers were a good price and cold. Once you get a feel for the game, it is good fun. Thanks guys. Will recommend it.
Hi Gareth,
Thank you very much for your kind words, you and your party were a pleasure to host and we hope to see you guys back in again soon!
Regards Karl
Simon Monga
2024.06.29
Great VR, terrible service. I took three 8-year-old boys who had never been before at 11am on 29/06/24. I ended up running around between them telling them which menu options to press and how to play the games. This is despite me not knowing either, whilst three uninterested staff members stood around chatting about their favourite cars. There were no other customers in the whole place. The manager was no where to be seen either. In the end I had to manage them and tell them to go and help one of the boys whilst I helped another. One of the VR sets was not working properly and I had to suggest that we use another and the attendant looked genuinely surprised at what was an obvious solution to the problem. The boys loved playing the games, but hated all the waiting around in between whilst I tried to figure out how to make each game work. For £30 each I would have liked the staff to have helped out more, especially as we were the only ones there.
Hi Simon,
We are so sorry you had a poor experience. We do everything we can to try and help customers to the best of our ability, but we do advise both on the website and when customers book that although our minimum age is 8 this can massively restrict the games they can play and we often advise to get them to come try first to see what the experience is like.
I was present on the day and we do allow our staff to have conversations but I did not see this impact anything and they were with the kids with the minor issues just as fast as if they were silent.
We would be happy to give the kids who had problems a free taster session to try a couple VR games and get more used to the experience so they are more accustomed next time (We do offer this service across the board)
Regards Karl
Simon M
2024.06.29
Verified
Great VR. Terrible service.
Great VR, terrible service. I took three 8-year-old boys who had never been before at 11am on 29/06/24. I ended up running around between them telling them which menu options to press and how to play the games. This is despite me not knowing either, whilst three uninterested staff members stood around chatting about their favourite cars. There were no other customers in the whole place. The manager was no where to be seen either. In the end I had to manage them and tell them to go and help one of the boys whilst I helped another. One of the VR sets was not working properly and I had to suggest that we use another and the attendant looked genuinely surprised at what was an obvious solution to the problem. The boys loved playing the games, but hated all the waiting around in between whilst I tried to figure out how to make each game work. For £30 each I would have liked the staff to have helped out more, especially as we were the only ones there.
Connor O'Keefe
2024.06.18
Great company with amazingly built PC's and Virtual Reality systems!
Sassy Gaming
2024.06.18
Went after work with the lads, darts, beers and a little racing on the side. Dart games were intense it got me wetly, enjoyed the night thoroughly.
Thank you so much for your fantastic 5-star review! We truly appreciate your support and are thrilled to know you had a great experience. We look forward to welcoming you back soon!
shaxx
2024.06.18
Untold Bar is probably one of the best I’ve been to in a long while, great selection of alcoholic beverages and the darts is extremely fun to play even if you’re bang average like myself, also have great hospitality too!
Thank you for you review and really appreciate the comments about the hospitality!
Cameron Rea
2024.06.18
Visited here recently and had an amazing time. They had a wide choice of drinks and at a good price point. I really enjoyed playing darts.
Definitely would recommend anyone to give it a go
Thank you Cameron for your review!
Prophetiska
2024.06.18
Really fun night out, drinks were amazing and also had a good game of darts.
Thanks for the review, we are glad you enjoyed yourself!
Carolyne L
2024.05.22
Verified
Don't hesitant, they are amazing!
Wow, they really go above and beyond here. If you are thinking of trying out for the first time or an experienced player you get an unparalleled experience.
Mrswokinghamlady21
2024.05.12
Verified
Disappointing.
Disappointing in the end. It’s 2 open rooms full of headsets and screens, a lounge area and lots of spare chairs so had the potential to be chilled and fun but unfortunately the staff aren’t particularly engaging for young kids, and we encountered numerous problems but left feeling like it was our fault. Our young teens are game savvy but the navigation screen wasn’t easy, our intro was too basic to be of any use and the games weren’t great. One landed us in a demo mode and no one seem to know why. One was glitchy, one was off centre, and the rest were difficult to choose or load. We just wanted an easy choice for our kids to pick and get on with playing, but it seemed clunky and not user friendly, with the undertone from the staff guy that we’d picked the wrong menu, or pressed the wrong button. Shame, it had such potential to make our kid’s birthday special, but we all came away feeling underwhelmed and disappointed. No part of our hour gaming was WOW, wouldn’t hurry back.