B's Garage

www.bsgarage.co.uk

B's Garage Reviews

Excellent rating
4.7
168 reviews Verified
B's Garage
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Reviews ( 167 ) 4.7

C
C
2024.07.17
MOT/Service/Repair was completed by B’s Garage. With grateful thanks for your professionalism and service support with my Audi A3.
Reply from B's Garage 2024.07.17
Hi C, Thank you for your kind words! We're delighted to hear you appreciated our professionalism and service support for your Audi A3. Your trust means a lot to us. Best Regards The Team @ B's Garage
David Clayton
2024.07.11 2024.07.11 | United Kingdom
Diagnostic Brilliant professional service, Booked a diagnostic code scan, traced the problem and contacted me to advise what was needed to correct it. Price quoted and work carried out same day. Great Job.......
Reply from B's Garage 2024.07.11
Thank you, David! We're thrilled to hear you valued our service and professionalism. It's our goal to maintain high standards and provide great value. We appreciate your trust in us! Best Regards The Team @ B's Garage
Martin Lucas
Martin Lucas
2024.07.07
Critical
Professionalism
Punctuality
Quality
Value
Rather an upsetting experience and I am still left buffled what was the worst: scandalous repair quotation price, kicking my wheel trims at my presence or the witnessed humiliation of the apprentice received from his fellow wrench monkeys. I've been using B's for about 5 years: motorcycle, two cars and a number of the recommendations to friends to use them. I liked their location, speed of booking and the sensible approach. Old banger MOT: the two tyres replacement and the front wheel tracking. Rightful MOT failure due to the blown registration bulb and the leaking rear shock absorber. 1. Shock absorber. I was quoted £150 + VAT for one (these should be changed in pairs). This is a joke, as the rear shock absorber can be changed in approx 20 minutes and in this model the replacement does not present any complexity and does not even require the wheel removal: literally, unscrew one bolt and one nut - remove, replace rubbers, fit and screw everything again. The whole process on both sides took me 40 minutes on my driveway, while drinking coffee and swearing at human greediness. Well done B's - you tried to charge me £500 per hour for easy job. 2. Front wheel tracking. Upon completion of the lengthy task I went outside to see why this procedure takes nearly two hours (!). I have witnessed the apprentice kicking my one month old wheel trims. I know that automobile education is constantly reforming and improving, but I am certain that using boots is not an approved procedure in any professional business except timewasting car purchase or bouncer's service. Sorry - that was very disrespectful. Weak, written apology has been offered by Phil. 3. My relatively expensive wheel trim (worth about 10% of the car value!) has been broken. I have asked for it to be repaired during the MOT retest. As usual, it was taking exceptionally long, so I again popped outside to see what are they were kicking now. What I have witnessed instead, contradicts Article 3 of the European Convention of Human Rights. Yes, my "favourite" apprentice got his punishment. He was left on his own with the problem, without any meaningful guidance and clearly had no clue how to fix it. In the process, he made it even worse, but I realised, that guys wanted to humiliate him publicly so upon realising that it was not about fixing my car, but about continuing the degrading treatment to the already very pale and nearly crying boy - I stepped in and ask him to stop it immediately, because that was a pointless torture. Looking at the other negative comments about B's (the one with the banjo copper washer missing is my favourite!), it looks like the garage has a massive problem with provision of the safe environment for learners. I think the local college should have a very good look into it and postpone using B's until their governance will improve. We all do cockups occassionally, but it is the way how we fix our mistakes that truly matters. Final nail in the coffin was the £27 MOT partial retest fee, they knew it was the last of my money they will ever see. PS. James - I am certain you will never kick the customer's wheel again. Excess of the doublesided tape can be removed mechanically using the clean plastic or wooden spatula, or chemically, using the TARDIS and similar glue removers. You would achieve better results if you would use the dab of transparent hot gun glue stick, or cyanoacrylate glue with activator. I have now repaired the wheel trim correctly, but the attached photo of how my vehicle left the B's shop - may serve forever as a perfect reflection of their quality service, dedication and skills.
FATAL BEAR
FATAL BEAR
2024.06.30
Had my mot done with them great garage will definitely use them again for my scooter
Reply from B's Garage 2024.06.30
Thank you, FATAL BEAR! We're thrilled you had a great experience and look forward to seeing you and your scooter again. 😊 Best Regards, The Team @ B's Garage
martin game
2024.06.29 2024.06.29 | United Kingdom
Getting MOT Great experience from start to finish. Couldn't call to book due to my working hours. Was so easy to book online. MOT started spot on time, staff all friendly and efficient. Who could ask for more
Reply from B's Garage 2024.06.29
Thank you, Martin! We’re thrilled you had a great experience and found our online booking convenient. Our team prides itself on efficiency and friendliness. Looking forward to serving you again! Best Regards, The Team @ B's Garage
Nick Hirst
Nick Hirst
2024.06.24
Excellent service from B’s garage for my Motorbike MOT. Booked me in nice and quickly and carried out the test brilliantly, happy to say that my bike passed with flying colours. I will definitely bring all of my bikes back to B’s for all MOT’s.
Reply from B's Garage 2024.06.25
Hi Nick, Thank you for trusting us with your Motorbike MOT! We're thrilled to hear everything went smoothly. Looking forward to seeing you and your bikes again soon! Best Regards, The Team @ B's Garage
Mick Leonard
Mick Leonard
2024.06.24
Had MOT done on the motorbike & sidecar. Left it to go for a walk and on return bike had passed MOT. It had initially failed on a brake light switch, but they had one in stock and just replaced it, then passed it. That sort of service is very very rare nowadays and can recommend this garage for service and MOT. Many thanks to Phil and his team.
Reply from B's Garage 2024.06.25
Hi Mick, Thank you for your kind words! We're thrilled you appreciated the service and MOT. Your trust means the world to us. Phil and the team are grateful for your recommendation. Best Regards, The Team @ B's Garage
Iain Fish Gudgeon
Iain Fish Gudgeon
2024.06.12
recommends
Known of B’s for years as passed them every time I went down to Calshot Beach but never used them until now. I picked up a Yamaha XJ900 Diversion to use for a Charity Fundraising event and it needed a little bit of work. Dropped the bike off and wasn’t expecting the call to say it was all done as quick as I did. Excellent service, perfect communication and happy to have a few Bs Garage stickers on the bike for when I ride from Lands End to John O’Groats to raise money for Cancer Research. Oh and the ride down there and back through the New Forest is an added bonus!
Reply from B's Garage 2024.06.13
Hi Iain, Thank you for your wonderful review! We're thrilled to hear about your positive experience and wish you the best on your fundraising ride for Cancer Research. Safe travels and keep spreading the word! 👏 Best Regards, The Team @ B's Garage
Malcolm barrow
Malcolm barrow
2024.06.03
Reply from B's Garage 2024.06.03
Hi Malcolm, Thank you so much for your feedback! We're thrilled to hear you had a great experience with us. Your trust and satisfaction mean the world to us. Best Regards, The Team @ B's Garage
Steve Slipper
2024.06.02 2024.06.02 | United Kingdom
Bike MOT Bike MOT this morning. Friendly, flexible and efficient, have used before and will use again. Last minute change accommodated, thank you. Excellent service, would definitely recommend.

Date of experience: 31 May, 2024
Reply from B's Garage 2024.06.02
Thank you, Steve! We're thrilled to hear you enjoyed our friendly, flexible, and efficient service. We look forward to welcoming you back for future MOTs. 🚴‍♂️ Best Regards, The Team @ B's Garage
Lauren Andrews
Lauren Andrews
2024.05.31
Amazing service by the garage today! Managed to squeeze me in last minute for an MOT, customer service was excellent, kept me informed on what needed doing and carried out the work really quick. Will definitely be returning in the future😊
Reply from B's Garage 2024.06.03
Hi Lauren, We're thrilled you had a great experience with our customer service and quick turnaround! Your trust means a lot to us. Looking forward to seeing you again😊 Best Regards, The Team @ B's Garage
Michael Timberlake
2024.05.21 2024.05.21 | United Kingdom
First class This my second time here at this garage and there level of service is second to none will be back again soon but hopefully not too soon

Date of experience: 20 May, 2024
Reply from B's Garage 2024.05.21
Thank you, Michael! We're thrilled you trust us and value our service. We look forward to assisting you again, but hopefully not too soon. 😊 Best Regards, The Team @ B's Garage
Lydia Mead
Lydia Mead
2024.05.21
not recommends
No , really bad service , vehicle was left dangerous to drive , even after a new MOT and 82 point RAC check !
paul Derbyshire
2024.05.06 2024.05.06 | United Kingdom
never again. i can’t explain why this garage soo badly dealt with my car. purchased locally from New first cars, we initially had a fault with the steering. we trusted the garage to repair the car before buying it. how it passed the MOT is beyond me. it was left dangerous and unfit for the road. potentially lethal. it was repaired after a week with little contact or empathy and was still faulty. i an disgusted by how it was handled. they have lost 4 cars servicing, MOT work and good customers. Disgusting doesn’t cover it but half.
Roger Lucas
Roger Lucas
2024.05.02
Reply from B's Garage 2024.05.03
Dear Roger, Thank you for trusting us and taking the time to leave a review! We're overjoyed to meet your expectations 😊 Feel free to reach out for any future needs. Best Regards, The Team @ B's Garage
Ryan Di carluccio
Ryan Di carluccio
2024.04.26
Absolutely disgusted they ripped my mum off four times. Every time saying the car needed work it did not need. Would never recommend avoid like the plague
Tom Suzan
Tom Suzan
2024.04.26
recommends
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Jacqui Marsh
Jacqui Marsh
2024.04.20
From first telephone contact to completion this was a very efficient 100% professional experience . I particularly liked friendlines s of all staff and will definitely recommend the garage to anyone
Reply from B's Garage 2024.05.03
Hi Jacqui, we're thrilled to hear you had such a wonderful experience with us! Thank you for your kind words about our staff and for recommending us! 🚗💨
bill downing
bill downing
2024.04.13
Very friendly professional people.always happy to greet you.work carried out professionally.
Reply from B's Garage 2024.05.03
Hi Bill, we're over the moon to know you found our team professional and friendly! Thank you for recognizing our efforts! 😊
Dennis Broadhurst
Dennis Broadhurst
2024.04.06
We have just used B's garage for the 1st time for an MOT.I can honestly say that the service received from the staff was first class.Will gladly return for the service shortly & continue to use them again
Reply from B's Garage 2024.03.21
Dear Dennis Broadhurst, Thank you so much for choosing B's Garage for your MOT, and for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a first-class experience with our staff. Ensuring top-notch service for our customers is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for your service and continuing to provide you with excellent service in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us, and we can't wait to see you again soon. Best Regards, The Team @ B's Garage