Great selection of Crackers (my favorites). Fountains selection could have been better. Every year I drive up to pennelvania to go to phantom fireworks so I can see many differences in the selection and the brands they offer. Only place for improvement is the pricing, I loved the buy one get 1 free deal but when I asked the clerk to halve the price instead she said she cant do it. Costs are also very expensive compared to phantom fireworks which has a wider selection. Overall: 4.5/5
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Reply from Gorilla Fireworks
2025.07.07
Hi Replenish, We’re sorry to see your experience didn’t meet expectations. If you’re willing, we’d appreciate the chance to learn more about what happened and how we can improve. Please feel free to reach out to us directly: info@biggorillafire.com
Thank you for your feedback.
Thank you for your feedback.
Originally I gave a 5 star review mai ly for the customer service and want times.... but after lighting most of my fireworks tonight I can honestly say I've NEVER had so may blow outs and dangerous situations as I had tonight. Complete waste of 1000 dollars and very scary situation. Definatly will never buy these products again
Reply from Gorilla Fireworks
2025.07.07
Hi Richard, We’re very sorry to hear about your experience and that the fireworks did not perform as expected — especially given the safety concerns you described. Your feedback is important to us, and we’d like the chance to learn more about what happened so we can report it to the manufacturer and make things right if possible.
Please reach out to us directly: info@biggorillafire.com or stop by the store when you can, and let us know the details of the items you had issues with. We truly value your business and hope we can resolve this to your satisfaction.
Thank you for bringing this to our attention.
Please reach out to us directly: info@biggorillafire.com or stop by the store when you can, and let us know the details of the items you had issues with. We truly value your business and hope we can resolve this to your satisfaction.
Thank you for bringing this to our attention.
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What a great place!! I will say, however, it is very, very, very busy. We waited almost 35 minutes to check out, but it was on the 4th of July, so that's bad planning on my part. The place is clean and costomer service is very nice, even when they are slammed. Affordable prices, every year we go, we spend 600 to 1000 dollars, but it's a lot of buy 1 get 1 free even if it's 250 dollars.
The only downside is parking when it's busy ... you will probably have to park across from the building, but again, it's ...4th of July, lol
I highly recommend this place if you live in VA or surrounding areas or even just in WV
Reply from Gorilla Fireworks
2025.07.07
Thank you so much, Brandon! We’re thrilled to hear you’ve made us part of your 4th of July tradition and appreciate your kind words about our staff, prices, and selection — even on our busiest day of the year! Thanks for your patience with the lines and parking, and for recommending us to others. We look forward to seeing you again next year!
The establishment offers reasonable pricing and deals, such as buy-one-get-one or buy-one-get-two promotions. However, not all staff members or guests were particularly welcoming. I was a patron when they opened at 8 a.m. The checkout line was quite long, with only two cashiers, so my husband waited in line while I continued shopping. Nevertheless, it served its purpose as a last-minute stop.
Reply from Gorilla Fireworks
2025.07.07
Nelle-Thank you for your feedback and for choosing us for your last-minute stop. We’re glad you found value in our deals and selection, though we’re sorry to hear that your experience with our staff and checkout process didn’t meet your expectations. We appreciate your comments and will use them to improve. We hope to have the opportunity to serve you again and make your next visit even better.
OMG! You've got to go there for your self! OMG!!! You won't be disappointed!!! Bring your fat wallet!
Reply from Gorilla Fireworks
2025.07.07
Thanks, Phil! We love your enthusiasm — and we’re thrilled you had such a great experience with us! We appreciate the recommendation and look forward to seeing you again soon.
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Half price that was nice. Plus had manger walk with me and answer all of my questions
Reply from Gorilla Fireworks
2025.07.01
Thanks for the review, Gerald! We're glad you had a great experience and that our team was able to assist you. We appreciate your feedback and hope to welcome you back again soon.
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