Bed Kings Reviews

Poor products and customer service Absolutely terrible products, bad customer service and awful refund service. Firstly flat pack instructions were not clear, qaulity of product was not good enough (followed instructions down to a t and the draws don’t line up! The quality of the fixings are awful and don’t pull anything tightly, the carcass feels loose and rickety, really cheap quality furniture that’s not solid,and will fall apart in a few months of being assembled). Then when asked to refund us, they said they wouldn't be able to refund the bedside tables as I had already made them up, but wanted us to dismantle and box them back up to get any refund back on the other 2 products which we hadnt unpacked yet and we had to pay for the products to get delivered back to them costing us another 150 which was not worth it. Really, really think hard before you order from BedKings, would not recommend to my worst enemy. Their products are cheap for a reason and disgusting customer service

Absolutely awful service I ordered a set of 3 items one including a chest of drawers back in January, first they sent out a faulty item which I understand can happen and they said they would sort it straight away... they took ages to replace the item but was delivered to my old address, once I received the replacement we then realised it was the wrong colour, so at this point we requested a refund as it was taking too long to sort out they refused to give us a refund and said they would send out another replacement to the new address... yesterday it arrived yet again at the old address, and was yet again told by someone over messenger that I could not have a refund and it would be sorted with another replacement... 3 months and it is still not resolved.. I am absolutely disgusted by this service and will definitely never be buying anything from here again.. they told me they are a family run business. But they clearly don't care about there customers.