%title%
%offer%
Reviews (115)
Omar Saulters
2023-09-14
I was recommended this place by the dealership I purchased my vehicle. They said they did great work and had great prices.
I was informed when I dropped off my vehicle and over the phone that it should be roughly $350 and 3-4 hours to finish.
At the end I paid $450 and waited 5 hours.
Front desk worker was rude, any question asked seemed to be a chore, and lacked customer service skill (Alec).
The work was top notch by the workers in the back. I just wished it was done on time and the front desk worker lost the attitude when speaking to myself and other customers.
While I was waiting I asked the front desk worker the first time (near 3.5 hour mark) the rough ETA and I went to sit down. He went to the back and came back and sat in his seat. I had to walk up and ask what he had learned which I thought was strange.
Since I find customer service and timely deliverable of goods as extremely important in business. I had to write a poor review despite their great work.
(Also I know this is small but they didn’t have water in their mini fridge in the waiting area).
Omar, I’m very sorry to hear about your experience with our company. Please call me so I can try and make things right. 847-749-2255 Tom.
Advertisement
Ewa Kowalczyk
2023-09-13
Great service, thank you!
Thank you for the great review!
Bob Miller
2023-09-02
Great job to the team. The car never sounded better
Thank you Bob! We really enjoyed installing the stereo system in your Porsche!
William Thomas
2023-09-01
Had PPF on front and ceramic coating on the rest. Results were really good and the vehicle looks great! Tom and Neil couldn't have been nicer to work with.
Hello William, I’m glad to hear that we did a good job on your car. I’m very sorry to hear that we didn’t clean the inside of your vehicle. I’d like to make things right with you, please reach out to me at 847-749-2255. Tom Waitzman
konrad otachel
2023-08-28
Did great job. Thank you.
Thank you for the kind words!
Advertisement
Angel Aviles
2023-08-20
Fantastic work. I have had them do both my Model 3 and Y. I have had rims, ceramic coat, PPT (Clear Bra), and window tint. Work is impeccable. Left my car looking showroom new.
Angel, thank you so much for the kind review! We enjoyed working on your cars. Thank you for the business!!
Tino muro
2023-08-19
I got the 2 year ceramic coating on my Infiniti in June and I just washed it after 2 months and it looks like just came out of the Showroom in the dealership, even the guys in the car wash were in awe after washing it and it was so easy to wash too. Can't wait for next year to get the 5 year ceramic coating, best place ever and highly recommended. I'm doing all my cars with them from now on🔥🔥🔥
Tino, thank you so much for this amazing review!! Makes all our hard work with it!
Bob Falato
2023-08-18
Nice people, knowledgeable staff. Excellent work!
Bob, thank you! We enjoyed protecting your Audi with PPF and Tint. We really appreciate the business!!
William Thomas
2023-07-31
Had PPF on front and ceramic coating on the rest. Results were really good and the vehicle looks great! Only downside, for me, was that they did not clean their mess from the inside of the car. Mats were dirty, marks on the door cards and the door sills, like they used it to get to the roof instead of a stool. Did not like to see that with a brand new vehicle. Staff needs to take better care of their clients vehicles. With that said, I would go back to them, but would go over the vehicle before i paid and took delivery.
Hello William, I’m glad to hear that we did a good job on your car. I’m very sorry to hear that we didn’t clean the inside of your vehicle. I’d like to make things right with you, please reach out to me at 847-749-2255. Tom Waitzman
Advertisement
Iggy_ILL
2023-07-28
I recently purchased a brand new Tesla Model 3 and wanted to protect the paint by installing Paint Protection Film (PPF). In this advanced day and age, when you even talk amongst your friends and family about certain products or services, your cell phone automatically picks it up and begins bombarding your social media feeds with ads/accounts for said products or services.
I remember seeing my social media flooded with dozens of car detailing businesses. I filled out automated forms to receive quotes. Tom Waltzman of DPS Automotive was probably the only 1 out of 20 that actually responded to my return questions with an actual direct text (not a robot/auto-response). He expertly answered all my questions in an open and honest manner. He even invited me to his shop for additional consulting in case I had any doubts. I took him up on that offer and came away impressed. The shop was clean, organized and very professional. The staff was friendly and welcoming. I had a great feeling that if I decided to go with them, my car would be in good hands. They also happened to be running a summer pricing special so I was able to get full car PPF, full ceramic coating, and window tints all for decent discount compared to purchasing each item a la carte at its normal price. My car was in their shop for about 5 business days. They posted their progress on their instgram account and it was great to see those updates. When I picked up my car, it looked beautiful (we went with a satin/matte black PPF finish, 35% tint). They really went above and beyond to tuck in the PPF where they could and line it up seamlessly where they couldn't. I was very happy with the QUALITY of their work.
In the Chicagoland area, there's probably dozens upon dozens of car detail shops that provide similar services. In my opinion, what sets DPS apart from all of the other shops is their attention to their clients and their attention to details (no pun intended) and it shows in the great quality of their work. I am beyond satisfied I chose DPS to assist me with my investment in my vehicle.
Ill, Thank you so much for the great review! We really enjoyed working on your Tesla!
Sam Hooda
2023-07-07
There team did wonderful job. I was very happy. Thanks once again.
Thank you Sam! You have a great looking car and we're glad we were able to apply PPF and ceramic coating to help protect all of it.
Aryan Patel
2023-07-05
I went to DPS Automotive for Ceramic Coating on my 2023 Kia Telluride . They did an outstanding job. Tom was super helpful answering all my questions & explaining the process. Was a really quick turnaround as well. Highly recommend DPS Automotive. .
Thanks for leaving a review! We're glad we were able to answer any questions you had about ceramic coatings before your appointment. Hope you're liking your car's new look!
Terrence McMahon
2023-07-01
Tom Waitzman, and his staff at DPS Automotive in Arlington Heights, have provided incredible service installing add-ons to my new 2016 Camry seven years ago and my new 2023 Tacoma truck more recently.
In 2016, DPS Automotive installed an alarm system and remote starter on the Camry. They also treated the interior and exterior of the Camry so that it would be better protected against human accidents inside and natural elements outside. In seven years with the Camry I never experienced any issues with the exterior or the interior and both looked almost new when I traded in the Camry recently. I also was extremely impressed with the alarm system and the remote starter. I know these add-ons, installed with the quality professionalism that DPS Automotive provides, contributed to a higher resale value.
My experience with the work DPS Automotive did on my 2016 Camry, led me to request similar products and services on my new Tacoma truck. I fully expect the same satisfying experience. With the truck, I also requested they install a Tonneau cover and clear window film on the windshield.
I have been incredibly impressed with every installation they have completed for me.
On my most recent trip to DPS Automotive in Arlington Heights, Tom Waitzman, the president, took time from his busy schedule to make me feel comfortable and gave me a tour of his facilities, explaining how the company started and grew because of the excellent service his staff provides to every customer for every installation. I must admit that I was impressed with everyone I met from Tom to the installer to the receptionist.
If you want the best service and the best products for your new car or truck, give Tom a call. You will not be disappointed!
Thank you so much for the kind words, Terrence! We always love seeing past customers come back and being able to fulfill their needs for their new cars. Hope everything's well with the new tonneau cover and windshield tint!
Advertisement
Brandon Bowers
2023-06-30
Everyone that I dealt with was fantastic. I tasked them to install a radio in my Lexus and they got it done. Really appreciate it
It's great to hear that you're satisfied with how the radio and the tints turned out! Thanks for leaving the great review.
Allan Rosenberg
2023-06-20
This is the second time I have used DPS. They are always professional and do a really good job and a fair price.
Alan Hoffman
2023-06-12
felipe uriostegui
2023-06-07
Thank you for leaving us a review, Felipe!
Advertisement
Rick Killian
2023-06-07
I really like the work that DPS Automotive does. They fixed my halo lights on my Challenger when they failed and they did an awesome job with the install on my shaker lights with convenient disconnects for any services that take play under the hood. I recommend them. 👌
Thank you for the review, Rick! We're so glad you're happy with how everything turned out.
Jacob Drescher
2023-06-03
Perfect communication, fair pricing and the absolute best results. They made my X5 M look perfect.
Thanks Jake! Always great to see you at the shop!
Ronald Rein
2023-06-02
I purchased a new car on Saturday. I talked to them on Tuesday about tinting the windows. I dropped the car off at 8:30 Wednesday morning and picked it up by 12:30 that same morning. They did an excellent job and it looks great.
Ronald, thanks for the great review. Happy to hear about your experience, means a lot to our team!