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Reviews ( 26 )
Arden Winch
2024.09.06
The mark of a good DTF machine is not just how good the machine performs, it is also the aftercare support. Resolute DTG are very quick to help solve any issues over the phone or if they need to send an engineer out. When the engineer arrives, the person is always very helpful and gets us back up and running very quickly. No company can afford too much production down time. I would therefore highly recommend Resolute, if you are thinking of buying a DTF machine.
Reply from Resolute
2024.09.06
Thank you, Arden! We're thrilled to hear our team could provide the support you needed quickly and effectively. Your recommendation means a lot to us and will surely help others considering a DTF machine.
Jeff Doyle
2024.06.11
We have just had our third DTF printer installed. We are very pleased with the new printer and the install team were excellent. Luke and Dean were very informative and answered all our questions. Keep up the good work and see you soon for the next printer install.
All the best. Jeff @ Hoodworld
Reply from Resolute
2024.06.11
Thank you, Jeff! We're thrilled you're pleased with the new printer and our team. Luke and Dean will be delighted to hear your positive feedback. đ
Paul Williamson
2024.06.11
Resolute Ink are first class at what they do. Professional and accommodating, their team are always on hand to help and provide guidance. This is really important for people getting started in the industry as their knowledge is second to none. My company looks forward to a strong partnership with Resolute in the years to come. Paul @ KitKing
Reply from Resolute
2024.06.12
Thank you so much, Paul! We're thrilled to hear about your positive experience and look forward to continuing our partnership with KitKing. Your support means a lot to us!
Ben Wild
2024.02.10
Great Team, Friendly Staff and Efficiently Superb Service, Highly Recommended đ
James Smith
2023.01.20
Really impressed with the service from Colin, Ricky and the team at Resolute. We viewed a printer at their place and straight away we knew it was the right machine for us. We looked at lots of other options but theirs is the best on the market. It was installed in a good manner and the installers were very helpful and knowledgeable. Thanks to all the team!
Lexi Worsfold
2023.01.18
Thank you to the very amazing John who came out and not only fixed our machine. But shared some great tips.
Was with us the same day. What amazing service from this company.
John is not only efficient, he is really friendly, great service, hints and tips.
Thank you John and Vince (from the tech shed)
The kettle will always be on for you John.
Kind regards
Lexi and Pud
Andrea
2022.07.03
Sheffield Royston Parkin
2022.06.27
Gemma Mills
2022.06.16
recommends
We have dealt with team Resolute now for a good 8 years plus and everytime we have dealt with them they have been a pleasure. We did have one issue a while ago, with a delayed delivery of one of their machines unfortunately totally out of their control but they rectified the problem in such a professional manor. They have such extensive knowledge and experience in this industry and we find it exciting to work with them as they always seem to be investing in new products and improving technology all the time and bringing it to the industry and their customers with such a passion.
We have today taken delivery and install of their DTF midi machine and from what we have had in trade prints so far whilst waiting for install and arrival of our machine it's fantastic and exciting for us to now be able to print these ourselves and offer this production method of garment decoration to all our customers.
Dan Hodgson
2022.04.22
Great company. Did a lot of research on all DTF equipment suppliers and these guys were hands down the most professional. Lots of knowledge and they are only too happy to share it.
Frank Martin
2022.03.11
Poor show from this company promised a demo for ten days asked when I would get it and was ignored and blocked from there Facebook from there md Colin !!!! Lots of other people I have spoken to since having the same problem !!!! Not sure why as product looks great but when you ask for demo you are fobbed off ! Be careful with your money people
Very rude people
Lee Booth
2022.03.10
From the initial viewing of the machine with Colin to the installation yesterday and training today from Vince I cannot fault this company. The customer service from Becky while waiting for the machine has always been great and the trade print service they provide while your machine is installed is brilliant. The DTF machine is amazing and customer service is outstanding. Thank you.
Reply from Resolute
2022.03.18
Hi Lee, the Resolute team are dedicated and work very hard to achieve customer satisfaction. I am really glad you like your R-Jet PRO DTF, you know where we are if you need any help in the future. Good luck with your new venture, I hope it goes well for you.
Regards
All the team at Resolute.
Ouroboros Screen Printing
2022.03.07
Kitty Hammond
2021.08.13
Brilliant services from Colin and the team at Resolute...Thank you
Jordan Pochen
2021.05.05
Chris Humphreys
2020.10.01
I've been with Resolute DTG for over 8 years now and have just bought my third printer, the new Ricoh Ri 1000, which is excellent. I can't speak highly enough of the team at Resolute DTG, they have been instrumental in my success for our business, topdrawt-shirts.com
Thanks guys and Becky.
Ed Brown
2020.07.03
I have been a customer of Resolute for over 5 years now and I'm still very happy. The customer service is second to none.
I bought an R-Jet 5, pre-treat machine and a heat press from them.
As a newbie to DTG jumping in at the deep end I found the learning curve steep, but there is always somebody to help at the end of the phone and it rarely rings more than twice before they pick-up.
Friendly folks, good products, great customer service.
Thanks guys...
Reply from Resolute
2020.07.08
Hi Ed, thank you for your kind words. The Resolute team is quite small and they are all so pleased when their efforts are recognised by a review like this. You have a great business and it is a pleasure to be your preferred DTG supplier.
richard curtis
2020.06.10
I've had a R-Jet 5 for a number of years now, and printed over 5000 t-shirts on it. I've had a number of issues, mainly operator error or reset faults, the guys at Resolute always super helpful getting me up and running again. The only problem with DTG is the learning curve all operators need to climb, Colin, Vince, Becky and the team are the backup you need to make running DTG successful. Top marks to Resolute!
Reply from Resolute
2020.06.11
Thank you for your kind words Richard, it has been a pleasure serving you over the last five years and hopefully we can do the same for many more. It is also nice to hear that the Resolute team played a small part in helping make your DTG business a continued success.
Thank you,
From all the team at Resolute.
Connor Lownds
2020.05.30
I ordered a Ricoh Ri100 from Resolute just last Wednesday. I spoke to Colin and Becky who advised me of everything I needed over 24h and I just decided to go for it.
I ordered lunchtime Wednesday 20th May and they said the Printer should be with me by Friday 29th at the latest. There were a few delays with Resolute Ink receiving the printer from Ricoh due to the current COVID-19 crisis, which was understandable.
Resolute only received the printed on Friday 29th in the morning and because theyâd promised delivery on Friday they went above and beyond and got one of their own drivers to drive 3h each way to bring the printer to me to stand by their delivery date.
This was amazing customer service, I canât thank the team so much!
Great product, great service, hopefully Iâll be back to upgrade within the next 12 months!
Reply from Resolute
2020.07.08
Hi Connor, thank you for this great review. I am pleased we were able to meet the delivery date under the difficult circumstances. The Resolute team, all be it quite small, all have big hearts and really do care about customer service and satisfaction.
I hope all is well with your move into DTG printing, you know where we are if you need any help.
Thanks again.
Colin
Tony Allen
2020.04.29