PHOENIX ULTRASOUND Reviews

We're incredibly grateful for your wonderful feedback, Maverick111! It's delightful to know our team made your visit so comfortable and informative. Should you need anything else, we're here to support you. 🌟

Hello! We're absolutely delighted to see your 5-star rating! Your support truly means the world to us. We look forward to welcoming you back again soon and making your next visit just as wonderful! 😊

Dear Sara, Thank you for your feedback, and we’re truly sorry for the disappointment you experienced. At our clinic, we work with high-tech medical equipment, which allows us to offer advanced services—but like all sophisticated technology, occasional and unforeseen issues can arise. We service and maintain our machines frequently and thoroughly to ensure optimal performance. In your case, the 3D imaging engine had recently been serviced and was functioning well until an unexpected issue occurred shortly before your appointment. Unfortunately, we were not aware of the fault until just before your scan. Our ultrasound specialist offered you a high-definition 2D scan as an alternative, and our clinical director also extended an offer for a complimentary 2D scan in light of the situation. We understand and respect that you declined this offer, though we regret that we were unable to meet your expectations on this occasion. Please accept our sincere apologies. We aim to provide the highest standard of care, and we appreciate your feedback as it helps us improve our service. Warm regards, Phoenix Ultrasound Clinic

Thank you so much for giving us a 5-star rating! We're delighted you enjoyed your experience with us. Looking forward to seeing you again soon!

We really appreciate you taking the time to leave us a 5-star review, Kiran! It's wonderful to hear that you found everything to your satisfaction. We hope to welcome you again in the future!

It's fantastic to know you found our service excellent and everything was explained clearly! Your feedback is a big boost to us. We're delighted you had an easy experience, and we hope to see you again soon!

Dear Ms. Gerred, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Phoenix Ultrasound did not meet your expectations, especially at such a worrying time for your mum. We take all concerns seriously and would like to clarify a few important points regarding your visit. Firstly, we understand the confusion at arrival. Our clinic is located within a shared medical premises alongside a GP surgery. The front-desk staff on the ground floor belong to the GP practice and are not part of the Phoenix Ultrasound team. Patients are usually advised to take a seat upon arrival, and our own clinical staff collect them at their scheduled appointment time. We apologise if this wasn’t communicated clearly, and we will review how this is presented on our website and appointment confirmations to avoid future misunderstandings. Regarding the form-filling process: even if you completed an online form beforehand, certain intimate or sensitive scans require an additional paper consent form to be signed in person, as per medical regulations. This ensures full patient understanding and compliance with clinical governance requirements. In terms of your scan time, your appointment was at 12:40 PM and your mum was called promptly at that time. Our admin briefly answered a call from another patient before beginning the scan, which we understand may have felt rushed. Please rest assured that our clinicians aim to provide both a thorough and respectful service, including a verbal summary of the findings immediately after the scan was completed. With regard to the report turnaround, we strive to send 98% of reports within 24 hours. In your mum’s case, the scan took place on a Saturday afternoon and the report was delivered by 4:15 PM on Sunday—just a few hours outside the 24-hour window. We regret any inconvenience this caused, particularly as you were planning to visit your GP on Monday. We are truly sorry that your experience fell short of the standards we aim to uphold. Your feedback will be used as a learning opportunity for our team. We understand your frustration, and while we are disappointed that you will not be returning, we respect your decision and wish your mum all the best with her health. Warm regards, Phoenix Ultrasound Clinic

Wow, we're overjoyed to hear your visit was seamless and delightful! 😊 Your kind words about Elham and the team truly warm our hearts. We're so pleased you enjoyed the whole process, from booking to receiving your results. We can't wait to welcome you back soon!

We're so grateful for your positive rating! Knowing that you had a pleasant experience means a lot to us. We're always here to ensure you have the best experience possible. Looking forward to welcoming you again!

We're delighted you had such a positive experience with us, especially while travelling! It's wonderful to know our team could accommodate you and provide excellent service. Your kind words mean a lot, and we're always here to help with a smile. Safe travels, and hope to see you again!

Thank you so much for sharing your wonderful experience with us! We’re delighted that you found our service reassuring and valuable. It’s our pleasure to make sure you have a seamless and informative visit. We'd love to welcome you back any time.

We're so grateful for your fantastic rating, Christina! Knowing you had a wonderful visit with us truly brightens our day. We're always here to assist you and look forward to seeing you again.

Thank you so much for your glowing review! We’re delighted to hear that you had such a positive experience with our professional and friendly team. It means a lot that you would recommend us. We look forward to welcoming you back anytime!

We greatly appreciate your lovely feedback! It’s wonderful to know that our team made you feel comfortable and well-informed during your visits. We're here for you anytime you need us.

Thank you so much for reaching out to us, Suman! 😊 Booking an appointment is easy, and whilst documents aren't usually needed, it's best to check with our team for specific scenarios. We look forward to welcoming you!

Thank you so much for your fantastic 5-star rating! Knowing you had a positive experience with us means a lot. We're here whenever you need us and always ready to assist. 😊

We're so grateful for your wonderful feedback! It's fantastic to know you found our team professional and appreciated the quick turnaround for your report. Your recommendation means a lot to us. We can't wait to assist you again if needed!

We genuinely appreciate your kind words and are delighted to know you had a pleasant experience with our team! 😊 It's fantastic to hear that you felt comfortable and well-supported. Your satisfaction means the world to us, and we're here for you whenever you need us.

Thank you so much for sharing your experience with us! It's amazing to know you felt well informed during your scan and found your visit comfortable. Your kind words and recommendation truly uplift our spirits. We look forward to welcoming you back anytime!

Thank you tremendously for your 5-star rating! We're absolutely delighted that you had such a positive experience with us. Your support means the world, and we look forward to serving you again in the future!