Nexgen Australia Reviews

Latika Tobin 2026.03.05

     

Exceptional support and patience Alexis was incredibly helpful and patient throughout the entire process, ensuring all my questions were answered thoroughly. Their calm and friendly approach made everything so much easier for me. I truly appreciate the attention to detail and excellent customer service provided. Highly recommended!
Date of experience: 05 March, 2026

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Nabil Assaad 2026.03.05

     

Efficient and Friendly Service Thank you Mia/Alexis for attending to our matter in a very professional, competent manner and politely checking in to make sure everything was dealt with and up and running.
Date of experience: 05 March, 2026

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Goran 2026.03.05

     

Hannah was very helpful. She took her time to stay online for me to confirm that issue was resolved. Great customer service

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Reply from Nexgen Australia 2025.09.23

Thank you so much for the review Goran. David will surely love this

Heather Smith 2026.03.04

     

I was pleased and surprised to receive a call from Gizelle in response to my service request. She was eager to check that the reset of our system had worked and interested to understand why we had experienced the fault - so refreshing to get quick and helpful service from a telco company. Thanks Gizelle we really appreciate your assistance.

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Reply from Nexgen Australia 2023.08.16

Thank you for the review Heather. We will surely inform Gerald of the good news.

Francesco interlicchia 2026.03.04

     

Super fast and very helpful! Hannah was fantastic over the phone and had our Cisco system updated in just a few minutes. @Telstra would have taken weeks, even after spending hours on the phone.

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Britt Ruja 2026.03.04

     

Fantastic service! I recently relocated to a different state and Nexgen set up my phone within hours, they fixed glitches quickly and now it's like I'm in the showroom with the rest of my team. They are all super friendly too! Can not recommend highly enough. Thank you Nexgen! Britt

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Madeleine linehan 2026.03.03

     

David was very helpful and efficient in support.

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Shiny Cane Timagos 2026.03.03

     

David really did a great job on helping on my issue with Webex. All set now, many thanks!

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Fotios Dimas 2026.03.03

     

Thanks Jenny and Thomas for the great service. The customer service is warm, welcoming and helpful. Thanks for the product Nexgen.

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Nana Hanasaki 2026.03.02

     

Their quick response was very helpful！！

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Termatrac Pty LTD 2026.03.02

     

David was extremely helpful during our customer support call. He quickly identified the issue and guided us through fixing our line setup with clear and professional support. Great service and much appreciated.

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Valeska Gonzalez 2026.02.26

     

Great experience with Orland Had a great experience with Orland, he was friendly and able to assist with my issue.
Date of experience: 26 February, 2026

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Juan Diego Galvis Gonzalez 2026.02.25

     

David is great at his job. Fixed an issue that I have been having for the last 4 months in just 5 minutes. Outstanding work

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Reply from Nexgen Australia

Thank you for the review Juan. We will surely inform David of this

Aman Dhillon 2026.02.24

     

Thomas and Richie. Thanks for your help. Really appreciate Theo for to introduce. Amazing team

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Reply from Nexgen Australia

Thank you for the review Aman. We appreciate it so much

Andy Tong 2026.02.23

     

Our company recently partnered with Nexgen, and the experience has been seamless from the start. Their team was incredibly helpful throughout contract negotiations, installation planning, and final execution. We’ve been very impressed with both their service offerings and timely support. A special shout-out to Sheryl Chico in the provisioning team for her expertise, and Ali El-Sayed for his patience during negotiations.

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Reply from Nexgen Australia

Thank you for the review Andy. Happy to be of service

Kim Ray 2026.02.23

     

very helpful and easy to deal with. Russel was a great help at setting up our voicemail configuration across multiple locations

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Reply from Nexgen Australia

Thank you so much for the review Kim. We will surely inform Russel of this

Steven Mitchell 2026.02.21

     

They are all excellent there!

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Reply from Nexgen Australia

Thank you for the review Steven. We truly appreciate it

Julie P 2026.02.20

     

Just Carpets had the pleasure of Dealing with Gareth & Derek from Nextgen with the installation of our new phone system. It was super easy dealing with them, we had training and constant support with top tier communication. Refreshing change after being severeley let down by another provider. Would happily recommend them to anyone.

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Reply from Nexgen Australia

Than you Julie for the review. Our team will be happy to see this

Tej Prajapati 2026.02.19

     

Gerald was very experienced on fixing my issues and he guided thru the process to keep the internet in high performing mood at all the time.

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Reply from Nexgen Australia

Thank you so much for the review Tej. Gerald will be thrilled.

Reception Connect Physio 2026.02.17

     

Thank you to David today who helped me get my fax back up and running. ⭐⭐⭐⭐⭐

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Reply from Nexgen Australia

Thank you so much for the review. We truly appreciate it