They were professional, kind, and honest. The first carpet we picked out, had a barely noticeable stain on it. Prior to installation, the team called us and told us that they couldn’t stand behind their product knowing it was poor quality and we should come back and take a look at other carpets. They knowingly went out of their way to make sure that we were satisfied with not only the color, but the price as well. They were excellent through and through!
Happened upon Luxury Carpet on the way to another Carpet store. Lucky us! Farhad was easy going, no pressure. He was a pleasure to work with. He followed through with everything he promised. The installers were professional, friendly, and very respectful. They did an excellent job. We would highly recommend this Carpet store.
The place looks like a dump from the outside, kind of a mess inside BUT! They’ve been in business for probably over 40 years so there must be a good reason. We dealt with Fred and from the minute we walked in the door until installation was finished he was in constant contact and extremely helpful.The price for an entire house was reasonable and the installers were friendly, clean and very professional and clearly knew what they were doing. Job well done!
I purchased 2 carpet runners for my stairs. As well as carpet for a small bedroom. The whole process was so smooth. They have a great selection to choose from. Their customer care is top notch too from the owner to the installers. Great great people. I highly recommend them and will definitely use them in the future.
I highly recommend Luxury Carpet. Having been back twice now, for separate projects. Basement stairs in December and just today had our stair runner installed for our main staircase. Fred made the entire process seamless. The owner and Fred were professional and courteous, wonderful experience from start to finish. Installation is extremely fast.