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Posting here a slightly modified version of an email I sent to the front desk folks at Catalyst….
I really do appreciate the great follow up and overall quality admin provided by you and your team (everyone who is responsible for keeping the clients updated and always left with a feeling that we can trust the “hands on people” because they have hired quality people who are responsible for ensuring that all the other stuff - the stuff that we are better equipped to judge - is well covered).
I certainly am well aware that not every studio/ clinic runs so efficiently, and with such personality, and while I do wish Catalyst were less expensive, I do see the value in all of the other stuff, which is a large part of why I keep coming back.
And I guess I should include all of the wonderful trainers I have worked with at Catalyst - currently Karen and Marwin but their predecessors as well. This is of course the primary reason I am there - the high quality training - always pushing me to extend what I see as the limits of my endurance and encouraging me to keep getting stronger (in every possible way).
You guys do bring in great people, each with their own unique set of skills and personalities. There is nothing cookie cutter about Catalyst, which is also part of the charm.
Many thanks to all!!
Thanks for everything.
Reply from Catalyst Health
2025.07.03
Thank you so much for your thoughtful review Mark! We're thrilled to hear that you've felt supported by both our admin team and trainers like Karen and Marwin. It means a lot to know you value the experience, care, and individuality we aim to bring to every session. We appreciate your ongoing support and are grateful to have you as part of the Catalyst community!
I only used the infrared sauna - everything is well done. Love the privacy and sole use of the room, lighting options, cool towels, the plants, bluetooth etc.....everything is just so well thought out.
Reception staff very pleasant and helpful.
Reply from Catalyst Health
2025.11.17
Thank you so much for taking the time to share your experience! We’re thrilled to hear you enjoyed the infrared sauna and all the details we’ve added to make the space comfortable and private. We’re also glad our reception team made you feel welcome. We appreciate your support and look forward to seeing you again soon!
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Catalyst Health is a great facility, It starts when you walk in the door with the excellent customer service provided by Megan Donaghy-Hughes who makes sure you have everything you need for your appointment or training session. Whether it's making sure you have the perfect music playlist set up for your workout or giving a tour of the facility Megan is great.
The excellent service continues with the excellent training provided by Phillip Hung. Phillip makes sure your training is designed for you. Not only will he push you to succeed, he will listen, modify and adapt your training so that your needs are met.
Finally at the end of your session Megan will efficiently and attentively make sure you are all set for future appointments and making sure your individual needs are noted in your file.
Overall with great customer service, training and a strong belief in providing a circle of care with your other health and fitness providers, Catalyst is a great facility.
Reply from Catalyst Health
2025.10.28
Thanks so much for the amazing feedback! We’re lucky to have team members like Megan and Phillip who truly care about every detail of your experience. Grateful to have you as part of the Catalyst community!
Ömer was great on analysing my needs as a long term back pain sufferer. His customized active Chiro improved my core and his explanations speak to my 🧠!
Thank you.
Reply from Catalyst Health
2025.09.22
Thanks for sharing Berna! We’re so glad Ömer’s approach has helped with your back pain and core strength.
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I was referred to Catalyst Health and experienced an interview and treatment with Dr Craig McNamee. The professionalism, patience and knowledge was appreciated. After a week a measure of relief is setting in. I believe I have landed in a right place for my malady.......... it's appreciated !!!!
Eva
Reply from Catalyst Health
2025.09.17
Thank you for the kind review Eva! We are glad you had a positive experience with Craig.
My first visit the team was amazingly welcoming and the workout was exactly what I was looking for!!
Reply from Catalyst Health
2025.09.17
Thank you for the kind review Nancy. We are happy to hear you enjoyed your first personal training session. Looking forward to seeing you again soon:)
Jon was excellent in explaining what he was going to do and then doing it with purpose. The results for me were immediate and eliminated my symptoms totally. Highly recomemmeded practitioner
Reply from Catalyst Health
2025.08.11
Thank you for the kind review Robert. Glad you had such a positive experience with Dr. Jon Perry.
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Dr. Erika exceeded my expectations today! Her treatment of my neck pain was amazing, and provided almost-instant relief. Her skill is undeniable, and I’ll be seeing her again soon. I can’t recommend her highly enough!
Reply from Catalyst Health
2025.07.14
Thank you Jada! We are glad to hear you had such a positive experience with Dr. Erika
I have heard that everyone at this clinic is exceptional and today I had Erica Caldwell,a chiropractor do an excellent job in assessing my medical situation in terms of my injury and next steps. She was a pleasure to be a client for and has excellent diagnostic skills
Reply from Catalyst Health
2025.07.14
Thank you very much for the kind review Mark!
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I had an incredible personal training session with Dani at Catalyst Health. She struck the perfect balance between pushing me to my limits and meeting me exactly where I was at. Her energy, encouragement, and expertise made the entire experience both challenging and empowering. I felt fully supported every step of the way, and left feeling stronger, more confident, and excited to come back. Highly recommend!
Reply from Catalyst Health
2025.06.06
Thank you for the kind review Erica!
Amazing staff and facility! Very knowledgeable practitioners that can help with any painful symptoms and help build a program to help resilience and injury prevention. Then the transition to the gym floor is smooth, with everyone working as a team. I highly recommend Catalyst to not only people experiencing pain, but anyone looking to get stronger and become the best version of themselves!!!
Reply from Catalyst Health
2025.05.13
Thanks Jon!
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