From my first contact with Nicole on the phone, who was knowledgeable, organized and efficient, I had a really good experience with Lannen. They did what they said they would when they said they would with great customer service. Everyone on the team worked hard and seemed invested in taking care of my yard. I appreciated the professionalism shown by all as well as the respect shown for everyone on the team, from Louis and Jack to the young guy who knew how to connect my Wi-Fi. I was also impressed that the final charge was exactly what they estimated including fixing leaks which had not been included in the initial estimate. I am so happy to have this headache taken care of so quickly and efficiently.
Reply from Lannen's Lawn & Sprinkler LLC2025.11.05
Thank you so much for your kind words. We’re glad to hear your experience with Nichole and the rest of the team was smooth, professional, and handled with care. We pride ourselves on doing what we say we will and treating every yard like it’s our own. It means a lot to know the crew's effort, attention to detail, and transparent pricing made a difference. We truly appreciate your trust in Lannen’s!
Maggie C2025.10.15
my dealings have to do with Todd. Todd was supposed to come out to my place in Peralta. I received a call from Todd telling me that he was on his way from Rio Rancho. After talking to him about what my issue was with the sprinklers, Todd basically ran around the issues and in the end complained about the distance he, or his crew, would have to go just do the work at my house. I could tell he was not interested in coming out to give me an a quote of any description and so I decided it was time to cut the call short and look for someone else. This is most unfortunate as I relied on the reviews that highlighted this company was very good at what they did, however, failed at describing the attitude of the owner.
if for some reason you’ve been in business for so long, you don’t need additional business, then don’t advertise. And if you’re the owner and you’re not in the best of moods, you probably should reschedule. Furthermore if you don’t service areas outside a particular area, such as real Rancho or Albuquerque then you should clearly state that on your website or when scheduling is being done. That avoids waste of time on both sides of the party. To say the least I was very disappointed In my interaction with Todd as I had been looking forward to meeting him and discussing my issues with my lawn.
And if you’re wondering why I posted this it’s because I had scheduled and been waiting for the day to arrive to get a quote which turned out to be such a waste of a time waiting for someone who wasn’t interested in doing the work.
I will commend the person that scheduled as they were friendly and gave me hope that this company would be all they made out to be. Unfortunately, the big man at top can’t be bothered with customer service at times.
Reply from Lannen's Lawn & Sprinkler LLC2025.11.05
We’re sorry to hear about your disappointment and want to clarify a few details. No estimate was completed, and no service was performed. The interaction was a brief phone conversation. Our team offers free estimates within our standard service area, and we aim to be upfront about distance-related limitations when scheduling could be affected.
We understand expectations were high based on our reviews, and we’re proud of the reputation we've built through completed work and customer relationships. It’s unfortunate this brief exchange led to a strong reaction, especially as we were never able to meet or assess the property.
We appreciate your interest and wish you the best in finding the right fit for your sprinkler needs.
Judith N.2025.09.26
Verified
It is such a relief to know good people still exist! Had Todd come out to my home for an estimate on a sprinkler issue. He explained everything in a very kind and helpful way! Re-set my box and even instructed me on things I could do on my own! I will definitely call this company in the future and recommend them to everyone, I know!!
Our experience was wonderful with Lannen's. From the person that answered the phone to the technicians that came out the same day, we were so pleased. The quality of the work and price were spot on. The owner called the next day to make sure we were satisfied, which was a nice touch.
Needed new irrigation valve, shut off valve and repiping. Luis and Dean did the work promptly and efficiently, replacing a 13-year old, cheap system. Very happy with the work and would definitely use this company again.
Reply from Lannen's Lawn & Sprinkler LLC2025.08.07
Thank you for the review! We're glad Luis and Dean were able to upgrade your system efficiently. We appreciate your business and are here if you need anything down the line.
Cliff Knighten2025.07.17
I used Lannen's Lawn & Sprinkler to replace our antiquated sprinkler timer/control panel and two broken sprinkler heads. They were a pleasure to deal with from the initial conversation with Nichole to the actual installation and repairs. They were courteous, honest, and professional in every way. The pricing was fair and the quality of work outstanding. I highly recommend Lannen's!
Reply from Lannen's Lawn & Sprinkler LLC2025.07.17
Thanks so much for the great review! We’re really happy to hear everything went smoothly, from your first call with Nichole to getting the new timer and sprinkler heads installed. We take pride in providing premium service and using quality parts so your system works reliably for years to come. It means a lot that you noticed the care we put into the work. Thanks again for trusting us. We’re here whenever you need anything else!
Catherine G.2025.07.13
I don't usually leave reviews of this nature and I will be up front that I did not choose their services so I cannot speak to their work quality. After calling a few places to fix a small leak in my front yard sprinkler system, I chose Lannen's Lawn and Sprinklers and three others. The one positive aspect was they did return my call quickly and get someone out the same day. We watched from the front yard as he pulled up and parked. Now, while I can't be sure that his reaction we saw was due to my front yard sign or something else that clearly bothered him, we went out to greet him. He was gruff but professional. We showed him the issue, and he looked at it for a few moments. My sign was right there. This time, we saw his attitude about it up close, but he said nothing. I went to check my mail which was close to his truck and saw a very specific decal. I knew at that point I would not be using his services. I was polite as I listened to him describe the sprinkler system, but then he went on to demean the sprinkler company, Rainbird, who installed the system 12 years ago. Rain Bird did a great job, I have all the receipts from the original owner which shows it was done up to code and very professionally. When I purchased the home last year I had a whole home inspection and it passed. He then quoted me what seemed to be an extremely expensive price, but I had no idea or frame of reference. I was quite surprised at the price because I did look up estimated repair prices before I called anyone. I told him I would think about it and I had three others bids coming in. He did become a bit pushy. I again said no. He then said how he does the work immediately and takes half up front, etc, could get someone over here later today, etc..and said he "shakes" on a deal. I did not extend my hand. I was trying to be polite because I knew I would never be comfortable with someone who had that decal on their truck working on my property. I restated I had other companies coming to bid on the job. His irritation was palpable, but he left. After getting three other bids, I found that his price was indeed insane! Triple the cost of the averages! I am glad I stood my ground.
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you, Catherine, for your feedback. We’re glad you noted our prompt response and professional service. At Lannen’s Lawn & Sprinkler, we’re committed to delivering respectful, high-quality service to every customer.
To clarify:
- The decal on our truck is an American flag, intended as a neutral symbol.
- Rain Bird is a leading manufacturer of irrigation products, not an installation company. We regularly use and endorse Rain Bird parts for their quality and reliability.
- Our inspection found your Atmospheric Vacuum Breaker (AVB) installed close to grade. The Uniform Plumbing Code requires AVBs to be at least 6 inches above the highest point of the irrigation system anywhere in your yard. We provided an optional quote, separate from the leak repair estimate.
- Our pricing is transparent, based on potential underground conditions to avoid surprises.
We respect your choice to seek other bids and wish you the best. We’re here to assist with any future needs.
Elizabeth W.2025.07.12
Verified
They were absolutely FANTASTIC! From Nicole answering the phone, to Todd calling me back to assess my needs and techs who came out and did the repairs and checked things out. Had some scheduling difficulties and they got someone out same day. Professionalism at its FINEST. Customer service oriented and it shows. They have my business from here on out.
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you for your fantastic review! We’re thrilled to hear about your great experience with Nichole, Todd, and our technicians. At Lannen’s, we’re dedicated to top-notch professionalism and customer service, and we’re glad we could address your scheduling needs same-day. Your kind words and loyalty mean the world to us! We’re here for all your future needs.
Bejay Cole2025.07.03
I originally engaged with Just Sprinklers who wanted to address my issues by running entirely new sprinkler lines for an estimated 5 figure cost. I decided to get a second opinion from these guys and the owner Todd offered a much more sensible solution for less than 20% the cost. He made sure the project was completed before a planned BBQ and his crew lead Jack did a really great job and was a pleasure to work with. These guys take customer service seriously. Invoice came in right on target despite the project taking an extra day due to heavy roots and clay. Highly recommended 👍👍
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you for your fantastic review! We’re thrilled to hear about your positive experience with Todd, Jack, and our team. At Lannen’s Lawn & Sprinkler, we strive to provide sensible, cost-effective solutions and exceptional customer service. We’re glad we could complete the project in time for your BBQ, despite the challenges with roots and clay, and that the invoice met your expectations. Your recommendation means a lot to us! We’re here for any future needs.
Kristen L2025.06.30
Communicated throughout the process, showed up on time each day, bright and early. Made sure before leaving to walk me through to ensure everything was done satisfactorily, and the owner followed up the next day to check in as well. Cleaned up after themselves too. They even returned to lower a few bubblers underground for me. The initial quote took a while, as the owner has to do them all himself based on the video he took of the yard, but they more than made up for it on the job and afterwards.
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you for your wonderful review! We’re delighted to hear you appreciated our team’s communication, punctuality, and thorough walk-through to ensure your satisfaction. At Lannen’s, we take pride in our attention to detail, clean-up, and follow-up, so it’s great to know we hit the mark for you. We’re also glad we could return to adjust the bubblers as needed. We apologize for any delay in the initial quote, as we strive to provide accurate estimates based on a detailed assessment. Your feedback means a lot, and we’re here for any future needs!
Real Folks2025.06.22
Todd and all his staff are absolutely “Top Drawer” professionals.
They managed the resurrection of my failed lawn sprinkler system with cool efficiency, expertise and friendly and supportive instruction on the new WIFI controller system. I couldn’t be more pleased!
Highly recommend…they are Pros by any measure!
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you for your glowing review! We’re thrilled to hear you’re so pleased with Todd and our team’s work in reviving your sprinkler system. At Lannen’s, we strive for professionalism, efficiency, and clear guidance, so it’s wonderful to know we delivered on the WiFi controller setup and beyond. Your high recommendation means the world to us! We’re here for any future needs.
Michael P2025.06.11
Had sprinkler leak and needed to replace valve manifold. Lannen’s was able to fit us into schedule so that repair could be done quickly. Professional and reliable service!
Reply from Lannen's Lawn & Sprinkler LLC2025.07.14
Thank you for your great review! We’re delighted to hear you were pleased with our quick scheduling and professional service in fixing your sprinkler leak and replacing the valve manifold. At Lannen’s, we pride ourselves on reliable, high-quality work. Your feedback means a lot, and we’re here for any future needs!
Wayne Berry2025.06.09
Lannen's was extremely professional and prompt. Their communication in explaining to me the repairs, options, cost was precise and very helpful. They performed a major repair om my system and left my yard cleaner than they found it. The follow up to make sure everything was working and that I was satisfied was a breath of fresh air. I highly recommend Lannen's Lawn Care for any sprinkler or lawn care needs.
Reply from Lannen's Lawn & Sprinkler LLC2025.06.10
Wayne, thank you for this fantastic review. We believe the job isn't finished until the customer is 100% satisfied, so we're delighted that you found our entire process—from the initial explanation to the final follow-up—so helpful. We're honored by your recommendation and are ready to help with any sprinkler or lawn care needs you may have in the future.
Reply from Lannen's Lawn & Sprinkler LLC2025.06.10
Thank you for the five stars, Tom! We're so glad we could provide you with a 5-star experience. We appreciate your business and hope to help you again in the future.
Cyndie Hogg2025.04.28
Jack and Edwardo came and fixed my aging sprinkler system. They were professional, informative, and helpful. The entire process with Lannen's has been excellent. I highly recommend. Thank you for helping me.
Reply from Lannen's Lawn & Sprinkler LLC2025.06.10
Thank you for putting your trust in us! We're so glad Jack and Edwardo took great care of you and your sprinkler system. Your recommendation is the highest compliment we can receive. We'll be sure to pass your kind words on to them!
Cyndie H.2025.04.28
Verified
Jack and Edwardo came and fixed my aging sprinkler system. They were professional, informative, and helpful. The entire process with Lannen's has been excellent. I highly recommend. Thank you for helping me.
Lannen’s was so easy to work with. Our drip system hadn’t had any maintenance for several years and it was a mess. The people that came over were totally competent and had the system working perfectly in just a few hours. I had some special things I wanted done and those too were set up just right. The price for all this work was fair. I recommend this company.
Reply from Lannen's Lawn & Sprinkler LLC2025.03.27
Thanks so much, Steve! We’re glad we could bring your drip system back to life and meet your custom requests too. Really appreciate the recommendation!
Rhonda Manthei2025.03.17
I had my sprinkler system checked this morning by Jack and another gentleman. They found the problem right away and did the repair for a very reasonable price. They were on time, explained everything to me, and made sure I had any questions answered. I would recommend this company highly.
Verified Company
Verified
