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Reviews (72)
Growin Heads
2023-09-12
kenza Ayouby
2023-09-12
SCAM
Stay away from this company if you don’t want to go through unlimited issues.
I found their ads on instagram and I decided to give them a try for curtains.
They called my sister for choosing the materials 3 times between 8 AM and 8:30 AM and one day they came to knock the door at 8:30 AM without any notice in order to take the measurements. When the day has came to install the curtains they told me that it will take between 30 minutes to 1 hour, so I left work during lunch break for 1 hour maximum, they ended up staying 3 hours. The result was 1 curtain longer than the other one in the living room and for the 2 bedrooms the curtains were 70 centimeters short. Not 2 or 3 cms but 70! How?
The supervisor ended up coming and on top of the 3000 AED advance payment I did before they asked me 2500 AED more to remake all the curtains even if it’s their fault.
Obviously I refused and I ended up paying 700 extra only.
I informed them that I’m traveling for 20 days so they had enough time to redo everything perfectly.
25 days passed they didn’t contact me and when I did they told me that they found it pointless to prepare the curtains before I’m back to UAE. So now they need 1 week in order to prepare them. 1 week passed they told me that the ones for the living rooms are ready but they found a mistake in the ones for the bedrooms again because one of the team used the end of the roller without paying attention. When I expressed my disappointment again, they replied to me with one message: we understand your frustration and nothing since then, they don’t reply to make messages and calls and they took 3600 AED and the curtains
Hi Kenza,
I hope this message finds you well.
We wanted to follow up with you regarding the concerns you raised. Firstly, we would like to express our sincere gratitude for your patience and understanding throughout the resolution process.
We are pleased to inform you that we have taken immediate actions to address each issue you highlighted. Our team has worked diligently to ensure that your experience with us aligns with the high standards we strive for.
Don"t hesitate to reach out to us should you have further concerns.
Thanks and Regards,
KURTAINS Team
Alexandre BEN
2023-09-12
I had an excellent experience with Kurtains. They were very efficient and specially Jay. He was more than excellent. Tbh I think if my experience was this good, it’s mainly because he was the person in charge in my case. Professional, gentil, kind and really lovely. Thank you Jay. I totally recommend Kurtains.
Hi Alex! Thank you for your fantastic review! We're thrilled to hear about your excellent experience with Kurtains, especially with Jay. We'll make sure to pass on your kind words to him. :pray::skin-tone-3:
Your recommendation is greatly appreciated, and we're here whenever you need assistance in the future.:partying_face:
Michael Andersen
2023-09-11
The only thing I asked was that my motorized curtains were compatible with Apple HomeKit - after many guarantees, I now find out they are not, and the company has promised to fix it, but has now not shown up for 2 appointments.
Mohamed Abbas
2023-08-20
Excellent service and superior customer service and quality. Would definitely recommend the products from Kurtains. Thank you
Arran Summerhill
2023-08-15
Great service and value. Really pleased with the end result.
We're so glad to know you're happy with the outcome, Arran! Your satisfaction is our top priority. If you ever need anything else, feel free to get in touch. Thanks for choosing Kurtains!
samira hattem
2023-08-10
Thank you for the 5-star rating, Samira! Your feedback means a lot to us. If you ever need anything else, feel free to reach out.
Gail Ramage
2023-08-02
Amazing service from the curtain fitters. Very professional and ensured that the curtains were perfect. The curtains are beautifully made and excellent quality/value for money *****
Hi Gail, thank you for your fantastic feedback! We're thrilled to hear that you had an amazing experience with our curtain fitters. Our team takes pride in providing professional service and ensuring that the curtains are absolutely perfect.
We're delighted that you find the curtains beautifully made and of excellent quality, offering great value for money. It's our goal to exceed your expectations and provide you with the best products and service possible.
Thank you for choosing Kurtains and allowing us to provide you with excellent service.
Jacques Geagea
2023-07-30
Gréât service and amazing result! Most recommended
ajitha pillai
2023-07-27
Working with Kurtains has been seamless and super efficient. Curtains price is reasonable and installation services are professional and neatly done. Highly recommend Kurtains
Thank you for your fabulous review, Ajitha! We're happy to hear you had a seamless and efficient experience with us. 💫 From pricing to installation, we strive for excellence in every step of the way!
Your recommendation means the world to us, and we're delighted to have provided you with stylish curtains and professional installation. 🎉🏠 Thank you!
zeinab Hirsi
2023-07-20
I had the pleasure of using the Kurtains service recently, and I must say, it was a fantastic experience. Initially, I stumbled upon them through an advertisement on Instagram, and I was a bit skeptical. However, with the scorching summer heat making it unbearable and my AC barely cooling the rooms, I decided to give them a try. I submitted a request online, and to my surprise, they promptly arrived the next day to take measurements. The same day, they provided me with a detailed quote and a convenient payment link. I was pleased to discover that they even offered installment options, making the process even more convenient. Without hesitation, I made my payment online and received immediate confirmation, along with an email informing me of the expected delivery date. True to their word, the Kurtains team arrived on time and efficiently installed the curtains. The entire team demonstrated utmost professionalism throughout the process. I was thoroughly impressed with their skills and expertise. Overall, I cannot recommend Kurtains enough. Their team and service were exceptional, exceeding my expectations. If you're in need of curtains or similar services, I highly recommend giving them a try.
Thank you for your wonderful review, Zeinab! We're glad you gave us a chance to "cool down" your space with our curtains amidst the scorching summer heat! 🌞 It's amazing to hear that our promptness, detailed quote, and convenient payment options made the process a breeze. 💨
Our team is beaming with joy knowing you were impressed with our professionalism and expertise. Thank you!
ola hassan
2023-07-20
Easy simple facility of payment curtains same like I choose perfect on time iam very happy thank you
Thanks for your kind words, ola! We're thrilled to hear you're happy with our payment process! 😊 If you ever need more curtain perfection or anything else, we're here to delight you! 💫🌟
Iana Tullina
2023-06-23
all the process was really great
Hi Iana! Thank you for your kind words.😊 We are happy that you liked our process and services. We look forward to serving you again. 🎊🙏
Alex
2023-06-21
Very good job, professional team.
Thank you for your kind words and positive feedback, Alex! We appreciate your recognition of our team's professionalism and hard work. We strive to provide the best service possible and it's rewarding to know that our efforts are being appreciated. If you have any further questions or need assistance with anything else, feel free to let us know. We're here to help!
Tom Crous
2023-06-21
The entire process was very smooth and easy. The team was very responsive and the curtains look great!
🎉 Thank you for feedback, Tom! We're thrilled that your experience was a breeze and that the curtains look amazing in your space! 😊 Your satisfaction is our priority, and we're here for all your future needs. 🙌 Your support means the world to us! 🌟
Kinza Sarrokh
2023-06-18
So in love with my curtains. Definitely recommend ordering here. The whole process from making an estimation online to coming and measure everything to installing took 4 days only!! Best service ever ! Keep up the good work
We really appreciate your kind words, Kinza and we are happy to hear that you are satisfied with your experience with us! We promise to keep doing better in providing you with excellent service and lovely curtains! 🙏😊
We look forward to serving you again in the future!
Andrey Kovalenko
2023-06-15
Great service, quality of materials and installation time. I recommend - got 3 rooms serviced and so far happy with the result.
Hi Andrey! Thank you for the positive review and recommendation! We're glad you're happy with our service and the results in all three rooms. Your satisfaction means a lot to us, and we're here to assist you whenever you need. We appreciate your feedback and support!
Fatima Al Aamri
2023-06-05
Cheap fabric, cheap rails, cheap quality in almost every single material they use. It’s basically dragon mart gone online. Nothing special whatsoever.
Hello Fatima, we appreciate you taking time to post a review, but we're afraid you've got the wrong curtain company. We take pride in providing quality materials and excellent service to our clients. If you ever decide to give us a try, we'll be more than happy to show you what makes us special.
Thank you and we are looking forward to being at your service.
Sophie Claudel
2023-06-03
Very professional and efficient service. I recommand it!
Thank you for your awesome feedback, Sophie! We're thrilled to hear that you found our service at Kurtains to be very professional and efficient. Your recommendation means a lot to us!
Thank you for choosing ad trusting us.
Karnan Thirugnanam
2023-06-01
Hello!
To start with, I really appreciate the customer service from Kurtains. They were more responsive and delivered on time.
The installation team reached on time and installed the Curtains and Blinds professionally.
Kudos to Mohammed, Ali and Finni for the perfect installation.
Special thanks to Rojan and Jeff, during their support of selctions.
Keep the good work and your team deserves the 5 star.
Hi Karnan, thank you so much for your kind words and appreciation! We're overjoyed that our customer service at Kurtains hit the mark for you. Delivering on time and being responsive is our jam!
Hats off to Mohammed, Ali, Finni, Rojan, and Jeff for their amazing work. They're the dream team behind the scenes, making sure everything is picture-perfect.
Your 5-star rating means the world to us and we appreciate you!