Jiva Health - Walnut Creek Reviews

BEWARE. This office is a FRAUD. I was charged over $900 for services that were NEVER provided. I had a 10 minute consult (very uninformative and useless visit) with the podiatrist Sean Michael Dougherty who then claimed he completed debridement and multiple other procedures. This podiatrist should not be licensed to work. He is a crook.

horrible!!!!!!!!!!!!!!!!!!!

Impossible to get through on the phone. Is customer service handled by 1 call center for all offices? I am 1 hr away to go without appointment! terrible follow up

Terrible office. Appointment cancelled while on my way to the appointment. Completely unprofessional.

I totally agree with the post regarding Dr. Michael Cohen in the Walnut Creek office. The administration is horrible and unprofessional you will never get a call back and they rarely answer the phone. This office should be should be closed down. I have been having a hard time getting fitted properly for the face mask. There is absolutely no follow up. There has to be another place to go.

I agree wholeheartedly with the other reviews that say that this office has the absolute worst customer service ever! The doctors seem competent. But, the organization, administration, sleep study process, and and access to equipment is abysmal.

Dank and noisy, this facility is worth avoiding. Follow up care is horrible. They never answer the phone, nor do they call back. Haven't been able to get them to send the sleep study, or the doc's before and aft notes to my DME so I can get the new equipment - it's been over a month since the test. Inexcusable patient protocol. Perhaps Dr. Macdannald was better before his practice was bought out by Jiva. Sorry I did my study with him at this facility. There's got to be better ones out there.

Very slow in responding to patients needs. I ordered a new cpap mask over a month ago, but up to now it is still being processed by another department per the provider. No accountability… just finger-pointing.

This is by far the worst office staff at a Doctor's office I have ever dealt with. My test results took 2 months to process and return. The doctor ordered a sleeping device, and I have called for status no fewer than 10 times with urgency. I have yet to receive any call back for the order status. My insurances verified that no orders or authorization requests have been placed by this group. I had to call my primary provider to help intervene. Don't trust your health to this group!

Watch out for Dr. Cohen. He is essentially a referral machine with little to no care about his patients. He told me to go to a dentist to be fitted for a device. He described the specific device and we discussed it. When I followed up with him later about a question I was told that he just referred me out and hadn't prescribed anything. That may even be technically accurate within the legal definition. But it is an extremely low standard of care. My follow up question wasn't particularly difficult or complex either. It was simply "was the device you recommended FDA approved?" I asked because an article came out from the FDA. I was able to get confirmation from the dentist, but Dr. Cohen not only didn't know, but proactively didn't care, and made no effort to find out. Perhaps, at one time he was a decent doctor. He didn't seem stupid. But he clearly is further down the path to retirement than he should be while still treating patients. I am contacting the state medical board. If you see this review posted on their concord office, that was a mistake on my part. I have deleted it there and posted it for their walnut creek office where Dr. Cohen works.

The doctor did not write down a diagnosis or give me a prescription for my problem , she recommended 'ghee' for my dry lip problem.

Haven’t even made it here yet today and already don’t want to go. The receptionist who called rushed through the phone interview told me she would text me the address. Never did. She had the wrong email and if I didn’t FORCE her to double check it before getting off the phone she would still have the wrong email on file and be sending my sons private medical information over to someone else. She needs to take a breathe and answer peoples questions and maybe send the text with the information before getting off the phone so that clients don’t have to look it up themselves.

Rude receptionists!! My wife visited this place this week and a receptionist claimed that her insurance is expired (So my wife called the insurance company while she’s there, and they told her it’s still valid). Nonetheless, my wife agreed to pay in cash but asked for an invoice so she can send it to the insurance company and the receptionist refused! When my wife insisted on either getting an invoice or accepting her insurance, the receptionist said to the doctor that my wife refused to pay!! Not to mention how they ignore my wife when she was trying to talk to one of the receptionists! Persistent lying and disrespect! As a matter of business, remember that Bay Area is full of excellent doctors. And as a matter of civility, you must show respect to people who are different from you (e.g., non-American wearing hijab). My wife cried in the car because of your attitude. SHAME ON YOU!!

Unfortunately I don’t agree much with the reviews. The office staff has screwed up my thyroid prescription several times, creating chaos. The practice keeps losing the RN, which have been amazing! My interaction a few times w the Dr have been just fine, cold and rushed. The experience with the RN have been much, much more pleasant. I’ll be leaving this practice due to the challenges to schedule appointments with the DR. I had the inconvenience to have to cancel 4 times in a row, due to work schedules, but always with plenty of notice (more than 48 hr) and now they will charge me if I need to cancel again. I requested them to not book the appointment once that was explained to me. They booked it anyway and threshed got bill my insurance if I cancel. No I will not continue at a practice like this. The reason of my cancellations is due to my work sch, I’m a frontline essential worker. So there you have it. Update- dr responded to my email. She explained the error on her staff part and agreed to cancel my appointment.

Excelente.. clinica

I love Mary Katz! She's Dr. Janaid's assistant...

Dr. Bhat saved my life! I hope everyone with severe allergies can have the change to be treat it by such a knowledgeable professional, very dedicated and noble heart.