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Reviews ( 196 )
Shadd Burchette
2024.10.26
Thank you for the five stars. We really appreciate your support.
Mary Silvey
2024.10.25
Ordered pizza and salad online. Went to pick up and was told order was at Stop 11 and Madison. Despite me claiming order was Smith Valley Rd and Madison. I only order from this site.
Drove to Stop 11- no order found.
Back to Smith Valley Rd. Found my order “on the last page. Sorry.” Really, that’s it? I get mistakes happen, but he should have been more thorough in his search. The whole process back and forth took 45 minutes 🥴
I'm truly sorry for the inconvenience and thank you for letting me know. Please know we take all the feedback we receive and use it to improve and train our staff daily.
Loretta Holliday
2024.10.22
The greatest pizza been going to Jack's for years 😋 there The best
Thank you Loretta we truly appreciate your support.
Michael Vaughn
2024.10.21
Thank you for taking the time to give us a review Michael. Please let us know how we can get five stars.
Dennis Lutane
2024.10.15
Was told 7 minute wait was over a half hour
Sorry for the inconvenience Dennis, please know we use all the feedback to make us better going forward. Please call the store and we'll get you taken care of. Again, I apologize.
Destiny Lutane
2024.09.27
We order from this location often and generally have no issues until last night. I placed an online order at 540, was supposed to be done around 6, my dad shows at 6 to pick up, the kid says he had just put it in, will be about 7 minutes, dad says okay and sits down. 6:15 rolls around my dad ask again, the kid tells him they had "pushed our order back" because it was online order, which we have never heard before and is ridiculous. They were very rude to my dad and he was upset as I was for having to wait an hour on one 3 topping pizza. Love the pizza but the service sucks.
Hi Destiny, thank you for taking the time to give us a review. I’m sorry for your experience last night. Please send your contact information to JacksPizzacustomerservice@gmail.com and I will contact you and make this right.
T K W
2024.09.26
Thank you for the five stars. We really appreciate it.
George Johnson Jr.
2024.09.26
Thank You
CHRIS S
2024.09.11
Thank you so much for the 5 Stars.
Tina Merida
2024.09.07
Thank you for the five stars Tina. We really appreciate it.
Cricket Wasson
2024.09.07
Thank you we really appreciate the review.
Ian & Shannon Cuevas
2024.08.22
Thank you all so much we appreciate your support
Chris Oldham
2024.08.10
Thank you for the 5 stars Chris, and we look forward to seeing you again soon.
Jason Ross (JASONROSSKY AT GMAIL)
2024.08.10
Arguably the best pie in the city and it's worth the extra nickels.
Thank You for the 5 Stars Jason, we truly appreciate it and look forward to serving you soon.
Jennifer Kell
2024.08.08
Sandwiches are divine.
Thank you Jennifer we appreciate your business and we’re glad you enjoyed your dinner.
Chi Town
2024.08.02
Thank you for taking the time to give us a review. Please let us know how we can get five stars Next time. We appreciate the feedback.
Scott Hendrickson
2024.07.26
They charge a delivery then they want you to tip. I'm done with all the add on fees. They say extra cheese is not a topping. Then do not honor a coupon.
I appreciate you taking the time to give us a review. Our drivers receive $1 of the $2.99 delivery fee to cover their gas and the rest goes to workers comp and hired/non owned insurance to cover them when they are delivering pizzas. You have my word that we honor any coupon you have from us that is not expired.
Frank.K Gaza
2024.06.22
My wife likes their pizza, but their service is rude. Watched a guy give a $5 tip. No thank you from the cashier. I asked for parmesian and you would think I asked for their first newborne. Their online ordering is even worse, you have to give birthdate, address, etc.
Thank you for giving us the feedback so we can improve. We use all customer feedback to hopefully make us better. We are currently in the process of retraining all in store crew members in customer service and giving our customers the respect they deserve.
Sibrina Evans
2024.05.28
No place to sit down and they are not open very late.
Thank You Sibrina for the review. Jack's Pizza Greenwood has always been carry out and delivery only. However, we do have chairs in our lobby while you wait for your order.
Debbi Lake
2024.05.27
Best pizza ever but a little pricey
Thank you Debbie we appreciate the 5 stars.