Harley Street Healthcare - Hair Transplant Clinics Reviews

Harley Street Healthcare - Hair Transplant Clinics Reviews

4.7

Excellent - based on 209 reviews

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Reviews (81)
Luke Jones
2023-09-02
AVOID AT ALL COSTS I had my transplant in Jan 2021 through Harleystreet, however the proceedure was carried out by a 3rd party company called The Hair Growth Centre with no prior given information that this would be the case. They told me the Doctor performing the procedure was a Harleystreet doctor however he was nowhere to be seen until the end when he inserted the grafts after a team had performed the majority of the surgery. The room seemed quite unsanitary, the bed which seemed like a makeshift massage table stank of bad breath and sweat, and the team whom performed 90% of the surgery seemed quite incompetent as they missed the numbing of several areas of my head causing me extreme pain multiple times and made an accidental cut that had to be seen by a doctor and took weeks to heal properly. They also seemed to have limited english which is fine but it was extremely difficult to communicate. I was not informed of what to expect during the procedure at all as they seemed only to be interested in getting me to sign a T&C form as quickly as possible, and then shave my head in a makeshift cupboard by a member of staff who was so bad I had to use the clippers myself. I arrived at 8:30 am and by 9:00am I was on the table receiving anaesthetic injections, again, I didnt know anything about what to expect throughout the day and was not informed at all. For lunch I was provided with a sandwich and drink, which they didnt even manage to get correct from what I had requested from the menu. At the end of the day around 5pm the team seemed in a hurry to finish before closing and eventually had 5 people around me rushing before the lead doctor coming in and shockingly explained that the grafts only have a 70% success rate, and that in order to get a near 90% success rate I would need x3 plasma injections at a rate of £500 each. I was in disbelief that I wasnt informed of this beforehand but being exhausted from the 9-5 non stop surgery I opted for it seeing as I didnt want all of what I had done to go to waste. A team member then tried to take blood from my arm for the plasma and couldn't do it and had to pull a doctor from another room. After the injections I was given a small bag of sprays for the aftercare and was ushered out due to them closing without any real aftercare brief. I did the aftercare myself according to the leaflet provided, but was not contacted again for any aftercare. Two years on the results are extremely poor and I requested a face to face with the doctor to discuss the results who agreed that the results were very poor (definitely not 90% or even close to 70%). Due to previously complaining I was told during a telephone conversation with a doctor in London that he would personally redo the surgery for me or give me a refund. After some consideration I opted for a surgery and was ghosted constantly. I then requested a refund which was offered to me previously and have been shut down constantly. Due to there being two companies and multiple locations dealing with this situation there has been a complete communication breakdown (convenient). I have been ignored and spoken to like dirt by this company and was told if I leave a review any offer of another surgery will be off the table. Avoid like the plague. See photo for my results
W G
W G
2023-04-23
K Mensah
K Mensah
2023-04-20
2600 grafts DHI method - Afro hair type Procedure January 2022. I did my research for hair transplants in Istanbul and went with Blue Magic group due to my video consultation with Juliana. They offered me a modest graft estimate compared to other companies that were offering ridiculously high amount of grafts. I knew that my case didn’t require such high grafts for my first transplant, especially with my hair type, and did not want to experience over harvesting. The focus with BMG was homogenous and natural so I chose them. Positives - Good result on hair overall, well done Urzan who injected the grafts into my head (he seemed very happy and confident with his work and asked that I remembered him). - Doctor and technicians did their best to minimise any pain during the procedure using the required medication. If at any stage I felt increased pain they would administer meds to numb the area. - Doctor consultation prior to procedure was good and he designed a natural hairline. - Good communication with my advisor pre and post procedure up to 12 months check ins. - They organised transfers well. - Clear and written instructions for hair care post surgery (it is important for the patient to take responsibility to make sure everything is a success) Negatives It appeared they were renting a clinic at the time and they do use young technicians who aren’t always professional and like to joke around but in a near 10 hour procedure I can understand some boredom. They don’t see so many patients daily ( 4 or 5 at the time) like the other hair mills so that was at least a plus. Conclusion I knew what I wanted, needed and expected and as a result I had somewhat of a plan, followed all instructions and made sure I got the best result I could. Take the required medication religiously and as prescribed for maximum result. The grafts they planted stayed in and it was up to me to help those growth factors afterward. I’m happy I chose a lower graft amount as advised and have full coverage with an option to boost my current result with a further transplant many many years down the line. My barber said it’s the best and most natural transplant he’s seen and can’t believe it.
Reply from Harley Street Healthcare - Hair Transplant Clinics 2023-07-26
Every word of your experience motivate us for the best!
salahdine sitayeb
salahdine sitayeb
2022-10-18
I went to turkey about a year and half ago for my transplant and to be honest the company is fake as it uses other companies with shocking looking surgeries to conduct the hair transplants. I paid them a lot extra for the new choi pen technology and it just seems like they rushed it and the hairs are not even growing in the right direction. They are supposed to keep contact every month after the surgery which they did not do. Please what ever you do guys do not trust them. I am extremely disappointed.
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-10-20
Hello again Mr. Sitayeb. We appreciate your energy to leave this review, but we would appreciate more a little bit more honesty. Our team has been in contact with you this whole time. Seems like you recently did not give any replies. We are here to help you still. Instead of all this, kindly respond to our calls & messages. We are here at your service. Thank you again.
R0
R0
2022-10-09
Hair mill. Be careful!
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-10-10
Thank you sir or madam, for taking time to open this profile and leave us this review. We’re sorry to hear that you weren’t satisfied with BlueMagic Group. We want to understand where this frustration comes from, and want to assure you that our team is mill do the best to prove you otherwise. Let's get in contact, shall we?
Shane Hibbert
Shane Hibbert
2022-04-29
Very pleased to deal with Armend, he has made everything very clear from the start😄
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Dear Shane, We are so glad you had a great experience with us. Thank you so much for your kind feedback! Regards, Patient Care Department
Ilias Boukouri
Ilias Boukouri
2022-04-12
Highly recommend it !! Lovely staff great job !!
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Dear Ilias, Thank you so much for your kind review! All the best, Patient Care Department
shane
shane
2022-03-30
If I could give a zero I would there a absolute disgrace I made a deposit in January 2021 off 507 pounds to go in October and then the pandemic caused turkey to go on the red list so which I decided not to go and cancel and its only taking to till now after being ignored for months that they won't refund me my money even tho its not my fault covid happened. You would thing they would do the decent thing and refund you but nope like I said there a disgrace all friendly and nice when they know there getting money and then true there true colours come out when something like this happens. (SHOCKING COMPANY SAVE YOU MONEY AND GO SOME WHERE ELSE )
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Hi Mr.Shane, Unfortunately,we cannot find any record of you in our database. If you are using another name that is not recorded in our database, please feel free to reach out to us. For any other questions or concerns, feel free to contact us at +44 20 3627 7833. Best Wishes, Patient Care Department
sheatal mitra
sheatal mitra
2022-03-07
Blue Magic Clinic IS NOT A REAL CLINIC! Blue Magic is just a middle company that’s wants to scam you into believing that have amazing reviews on Google and Trust polit. They are not a clinic and pretend that they are. All the surgeries are done at a clinic in Istanbul called EURO PLUS CLINIC. (Please see attached screen shots) For a Hair transplant I was charged 3,400 Euros, believing this was a great price with a decent company in Istanbul. Everything, made it seem amazing, the marketing, the professionalism etc. Yet when I arrived in Istanbul and I was taken to the clinic, I was never seen by a doctor. The people that did my hair transplant were underpaid technicians. The clinic was called EURO PLUS CLINIC, google it to see the google street view building. BLUE MAGIC clinic doesn’t even have a building. You can easily get your hair transplant done for 1400 Euros including everything. I was charged more than 2000 euros more. And when I questioned them regarding it, they try make up reasons why I was charged so much more and they say all the other companies were a scam. All the Blue Magic google reviews and trust polit reviews are fake and done by friends and family. Please see screen shots of my conversation with EURO PLUS CLINIC, clearly you can see them saying the agent will take 2,000 for themselves. BLUE MAGIC are just a middle agent company. Google there London address as shown on the website, and it DOES NOT exist.
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Dear Mr.Sheatal, Unfortunately we couldn't find any record at our database. Please email us info@bluemagiclinic.com with your full contact information (if you are using another name) so that we have the opportunity to address and check carefully your review. Please feel free to call us at our Patient Care Department Department +447404905531. Best Wishes, Patient Care Department
Daniel Marquez
Daniel Marquez
2021-08-03
I received a transplant last year just before the lockdown. It was a wonderful trip and the transplant went very well. The people at bluemagic are very professional. They did a good job and I highly recommend them! Juliana Koci was there for me the whole time! Thankyou blumagic
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Dear Mr.Daniel, We are thrilled you had an amazing experience with us.We're are sure Juliana will be thrilled for this feedback. Regards, Patient Care Department
Abed Fouani
Abed Fouani
2021-07-07
Happy with their customer service & carr
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Hi Mr.Abed Fouani, We are thrilled to have you as part of the BlueMagic Clinic family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Best, Patient Care Department
John Fouani
John Fouani
2021-07-07
Satisfied thanks to julianna and the ceo
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Dear Mr.John, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again in Turkey (non-medical reasons) :) Please let us know if we can help in anything! Best, Patient Care Department
Adam Fourest
Adam Fourest
2021-07-07
Great customer satisfaction
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Hello, Apologies for inconveniences caused. As per our terms & conditions deposit are non-returnable if surgery is cancelled or patient withdraw the interest of undergoing treatment. We request you to please connect with us for further queries if any. Regards, BlueMagiclinic Group
Mehran Namdari
Mehran Namdari
2021-07-07
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Hello, Apologies for inconveniences caused. As per our terms & conditions deposit are non-returnable if surgery is cancelled or patient withdraw the interest of undergoing treatment. We request you to please connect with us for further queries if any. Regards, BlueMagiclinic Group
Mix Video
Mix Video
2021-07-07
Good clinic i liked it ;)
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Hello, Apologies for inconveniences caused. As per our terms & conditions deposit are non-returnable if surgery is cancelled or patient withdraw the interest of undergoing treatment. We request you to please connect with us for further queries if any. Regards, BlueMagiclinic Group
Mehran Namdari
Mehran Namdari
2021-07-07
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Hello, Apologies for inconveniences caused. As per our terms & conditions deposit are non-returnable if surgery is cancelled or patient withdraw the interest of undergoing treatment. We request you to please connect with us for further queries if any. Regards, BlueMagiclinic Group
gaurav taori
gaurav taori
2021-06-18
Reply from Harley Street Healthcare - Hair Transplant Clinics 2022-07-27
Hi Mr.Gaurav, Thank you for leaving your feedback, we strive incredibly hard here to make every patient experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. Please drop us a message directly via this email info@bluemagiclinic.com and we’d love to talk more! Best, Patient Care Department
Anna B.
Anna B.
2021-06-18
Verified
After seeing the NHS several times, I still did not get a diagnosis why I am unwell: constant bloody nose, dizziness, sleepiness and itchy feet and palms. I have been recommended to Harley Street Health Centre by one of my colleagues. So I booked an appointment with Dr Abood. The consult lasted an hour, and included a chat about my symptoms, when they occur, ear & nose check, blood pressure and also had blood taken. Personally, even though I am in my mid 30's,I am really scarred of the needle, but the nurse was amazing. She distracted me by keeping my mind busy chatting, while she was drawing blood. Offered me water & advised to wait for couple of minutes before I leave. The whole experience was 5*. No rushing or looking at you like you are crazy because your palms & sole is itching at night, weirdly enough. So the next day I got my results. It was not as bad as I thought. Iron & Vitamin D deficiency. Something that can be fixed easily. So glad I went to the clinic, as my nose bleeds and itchyness have been haunting me for years. I am now taking my supplements & feeling much better. Will have another blood test done probably in 3-4 months.
Edmir Maksuti
Edmir Maksuti
2021-03-31
Thank you so much. Very great service from a friendly and professional team! I would recommend BlueMagic Group to anyone and would use again if needed in the future myself.
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Thank you for your valuable feedback!
Fisnik Kurtdeda
Fisnik Kurtdeda
2021-03-31
BlueMagic group is an amazing place with the kindest staff. I am very happy with the results! Totally recommend it.
Reply from Harley Street Healthcare - Hair Transplant Clinics 2021-06-22
Dear Fisnik Kurtdeda, Your review is incredibly important to help us improving our services. Thank you for your fantastic 5 stars review! Please get in touch with us if we can be of any other assistance. All the best from the BlueMagic Group team.