I have to say, as a landlord, I am quite disappointed with this agent.
Everything was fine, 10% letting only is a bit expensive but yet still they helped me secured a tenant with 3 year contract.
The reason that I give only three stars is because of how they dealt with the deposit after. It has been two months now since the last tenant moved out, and all dispute has been settled within 2 weeks after the move out. I still have received the deducted deposit from the agent........
I do appreciate that this is a special time and everything tends to be slower, but still........
We recently started our tenancy with Excel Property Services. The moving-in process has been managed very well by Tas and everything worked out great. The team has been very responsive to any requests we had.
Very responsive and helpful team. We got our lease processed and completed quickly. Tas and Dino also helped us a lot during the process and were quick to respond even over the weekend - when our boiler broke down. Great service and will recommend to others.
Tas and Dino have been excellent to work with! Both have been super responsive and have managed to exceed all of our expectations on searching for a flat and managing our requests for securing the perfect property for us. Thank you!
Working with Excel Property Services has shown me that both tenants and landlords are both taken into consideration when dealing with responsive repairs.
The team at Excel work well together to make sure that tenants are comfortable within their homes and any repairs are carried out promptly after landlord approval.
They follow up with all parties after the works have been completed to make sure the issues have been resolved.
We have been working closely with Excel Property Services for many years now, and they are one of the most professional and easy to work with estate agents we have worked with. They are very responsive to any queries and always go the extra mile even out of office hours.