ER Collision and Auto Body Shop Reviews

Jose Lara 2026.05.09

     

ER Painting and Collision are the best in the OC, Fernando and his team always attentive to details, super friendly, High class customer service, Top notch service I would recommend to anyone looking to get repairs done, I will definitely keep coming back. Thank you ER Collision for your outstanding professionalism.

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Reply from ER Collision and Auto Body Shop 2026.05.11

Thank you, Jose, for the amazing review and recommendation. We’re glad you had a great experience with Fernando and the team. We truly appreciate your support and your trust in ER Collision and Auto Body Shop.

Omid Hamidi 2026.05.06

     

Did amazing job, had a bad experience with another shop in the past they did a perfect job and provided me the steps they do for paint job to reassure me

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Reply from ER Collision and Auto Body Shop 2026.05.08

Thank you, Omid, for your review. We’re glad we could restore your confidence and provide a paint job you were happy with. We appreciate your trust and support.

Omid H. 2026.05.06

     

Verified

Did amazing job, had a bad experience with another shop in the past they did a perfect job and provided me the steps they do for paint job to reassure me

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Robin F. 2026.05.02

     

Verified

Walk-in for small collision repair, reasonable estimate and time to complete. Finished product better than expected too. Quality job. Will definitely use them again if we need a car repair.

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Reply from ER Collision and Auto Body Shop 2026.05.02

Thank you, Robin! We really appreciate you trusting us with your repair. Glad we could get everything taken care of quickly and that the final result exceeded your expectations—that’s always our goal. If you ever need anything in the future, we’re here for you!

John Y. 2026.04.22

     

Verified

The front bumper of my brand-new Porsche had its paint scraped off. Knowing that Porsche paint repairs are typically very expensive, I searched around and stumbled upon this shop; I decided to give them a try, and they certainly did not disappoint. The results were excellent, and the value for money was outstanding. I had the pleasure of working with Erik, who was incredibly professional--it looks like I can entrust all my future paint repair needs to him.

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Reply from ER Collision and Auto Body Shop 2026.04.23

Thank you, John, we really appreciate you taking the time to share this. We know how important it is to get the paint right—especially on a Porsche—so it means a lot to hear you were happy with the results and value. It was a pleasure working with you, and we’re glad we could make the process smooth and stress-free. We’re here anytime you need us in the future!

Xavier Saavedra 2026.04.20

     

These guys are great,l timely and got my car looking new.

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Reply from ER Collision and Auto Body Shop

We appreciate your positive review, Xavier. It's wonderful to hear you found our service timely and appreciated the result.

Craig Lipscomb 2026.04.11

     

I had to visit these guys today because I unfortunately backed into a pole. As a veteran I’m used to getting great service and not so great service. Fernando was gracious with my situation and professional, timely, friendly, and honest which is not common in the automotive world. I’d definitely recommend these guys.

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Reply from ER Collision and Auto Body Shop

Thank you for your kind words, Craig. It's great to hear you found our service professional, timely, and honest. Your recommendation means a lot to us.

Ethan G. 2026.03.27

     

Verified

I had a door installed here recently. The install itself seemed fine, but I noticed about 5 dents on the door shortly after picking the car up that I'm confident wasn't there beforehand. I reached out to the shop about it, and they told me it was pre-existing. I understand things can be hard to verify after the fact, but I do have a photo of the door taken a few days before the install where this area appears clean. I'm not trying to make a huge issue out of it, but it was disappointing to run into this situation and not have it acknowledged. I'd recommend others take detailed photos of their car before leaving it with any shop, just in case. Overall, just something to be aware of. Quick note since replies are off. The door wasn't painted here, and I wasn't told that outside parts wouldn't be installed. After getting the car back, I noticed multiple dents on the door and reached out the next day, but it was immediately dismissed as pre-existing. I understand the door was a used part, but I also have a photo from just a few days before showing that area clean. That's why this is frustrating. It's not about trying to get something for free, it's just about the accountability. When you drop your car off you expect its condition to be the same as it was when you left it or better. I honestly thought I'd be coming back here for future work, but after this experience I can't really recommend it.

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Reply from ER Collision and Auto Body Shop 2026.03.27

Hi Ethan,

We appreciate your feedback, but we do need to clarify a few important details.

The door installed on your vehicle was a used part that you sourced and provided. Our work was strictly limited to paint only, and no bodywork or dent repair was requested or authorized.

At the time of pickup, the vehicle was reviewed with you and you expressed satisfaction with the color match and overall finish. Any dents present on the door were part of the condition of the used component prior to our work.

We cannot assume responsibility for pre-existing damage on customer-supplied parts. This type of situation is exactly why we no longer accept outside parts, as it creates uncertainty regarding prior condition.

If you would like assistance repairing the dents, we’re happy to help and can go over options with you.

– ER Collision Team

John H. 2026.03.24

     

Verified

ER fixed by dented Ford Explorer, replacing the front quarterpanel and repainting to match. The quality of the work was excellent. They returned the car in super-clean condition (inside and out), which was a pleasant surprise. Highly recommend.

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Reply from ER Collision and Auto Body Shop 2026.03.24

Hi John,
Thank you for the great review! We’re glad you were happy with the repair on your Ford Explorer and that everything from the panel replacement to the paint match met your expectations. We always aim to return vehicles in top condition, so we appreciate you noticing the extra detail. Thanks again for trusting ER Collision, and we’re here anytime you need us!

Whxt Kool 2026.03.20

     

amazing customer service

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Reply from ER Collision and Auto Body Shop

We're pleased to hear our customer service met your expectations, Whxt Kool. Thank you for the positive feedback.

Merlene S. 2026.03.20

     

Verified

Friendly staff and my car looked great! Helped work through some last minute changes.

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Reply from ER Collision and Auto Body Shop 2026.03.24

Hi Merlene,
Thank you for the kind review! We’re glad you had a great experience and that you’re happy with how your car turned out. We know last-minute changes can come up, so we’re always happy to help make the process as smooth as possible. We appreciate your support!

Tommy K. 2026.03.19

     

Verified

Great guy great service highly recommended. Clean the whole car thoroughly finishing touch bringing my car back to brand new look

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Reply from ER Collision and Auto Body Shop 2026.03.24

Hi Tommy,
Thank you for the great review! We really appreciate your recommendation and are glad you were happy with both the service and the final result. We always aim to return every vehicle looking its best, so it means a lot that you noticed the finishing touches. Thanks again for trusting ER Collision!

Micah Kane 2026.03.16

     

Got my front bumper looking like nothing ever happened

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Reply from ER Collision and Auto Body Shop

We appreciate your positive feedback, Micah. We're glad to have met your expectations regarding your vehicle repair.

Nicolas C. 2026.03.09

     

Verified

ER Collision was transparent, reasonably priced, and quality work to fix a bumper scrape. I already recommended them to a friend as best option and service I had after consulting 4+ auto body shops.

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Mike M 2026.03.05

     

Highly recommended! Outstanding customer service from start to finish and an exceptionally good repair. A representative proactively kept me informed on progress, including an unforeseen and uncontrollable delay from the dealer supplying the replacement parts. The repair itself included matching a complicated factory metallic paint, with excellent results. Fitment is perfect and the repair and paint are guaranteed. We worked through State Farm, for whom ER Collision is an authorized repair shop, and the entire process was smooth and predictable. I had many questions and they patiently explained their solutions for each of my concerns. Car accidents are stressful and discouraging, ER reduces the mental pain.

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Reply from ER Collision and Auto Body Shop

Thank you for your positive feedback, Mike. We're glad to know you found our customer service and repair service to meet your expectations, and that we could make your experience smooth and predictable.

M M. 2026.03.05

     

Verified

Highly recommended! Outstanding customer service from start to finish and an exceptionally good repair. A representative proactively kept me informed on progress, including an unforeseen and uncontrollable delay from the dealer supplying the replacement parts. The repair itself included matching a complicated factory metallic paint, with excellent results. Fitment is perfect and the repair and paint are guaranteed. We worked through State Farm, for whom ER Collision is an authorized repair shop, and the entire process was smooth and predictable. I had many questions and they patiently explained their solutions for each of my concerns. Car accidents are stressful and discouraging, ER reduces the mental pain.

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Kosta Adamou 2026.03.04

     

I’ve referred a few people to ER collision and they’ve all been extraordinarily happy. Finally had the opportunity to experience it myself. Took my wife’s Landrover down there after she drove over some paint. These guys are amazing!! Got it done in 24 hours took care of my rental vehicle and gave it back washed and ready to go. Five star all the way

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Reply from ER Collision and Auto Body Shop

We appreciate your positive feedback, Kosta. It's great to hear that you and your referrals have had satisfying experiences with our services.

Marie D. 2026.02.27

     

Verified

Both Fernando and Erick provided great service, but in particular Fernando. We had a few hiccups along the way but they were willing to work through the issues until we were satisfied. We also got a tour of the shop. It was interesting to learn that they restore vintage cars and invested in new machinery to ensure color matching of the paint. They also bought an AR painting machine to keep their workers from inhaling the toxic fumes. I appreciate the investment in innovation to provide better service to their customers and employees. We'll definitely be coming back here for any future repairs.

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Jordan P. 2026.02.26

     

Verified

ER Collision did a great job fixing my broken door hinges and damaged door post. The door lines up perfectly now and opens and closes smooth like new. The repair feels solid and you can tell it was done right. Super professional and easy to work with. I'd definitely recommend them to anyone who needs quality collision repair.

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Reply from ER Collision and Auto Body Shop 2026.02.26

Jordan, thank you so much for the great feedback! We’re glad we could get your door aligned properly and make sure everything opens and closes like it should. Structural repairs like hinges and door posts have to be done right the first time, so it means a lot to hear you noticed the quality and solid feel of the repair.

We truly appreciate you trusting ER Collision with your vehicle and for recommending us. If you ever need anything in the future, we’re always here to help.

Ardelle N. 2026.02.24

     

Verified

An unknown object hit my Lexus and damaged the driver's side headlight, bumper, and hood. After researching different collision centers, I chose ER Collision. They responded quickly when I called, and the staff was friendly, patient, and answered all my questions. It took about five weeks to get my car back, but I'm happy with the results. The work looks great, and I appreciate that they offer a lifetime warranty on the paint. However, communication was lacking. I was told by email that I would receive updates, but I never received any. The shop only called once, about two weeks in, to say they were ordering parts. After that, I had to follow up each time to check the status. I was told my car would be ready Friday at the earliest, but definitely by Monday, which was accurate. When I called on Monday, I found out the car was finished but couldn't be released until they received proof of payment from my insurance. I only learned this because I called. After several calls between me, the shop, and my insurance company, the payment was confirmed and I was able to pick up my car. Overall, the quality of work is great, but communication could definitely be improved.

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Reply from ER Collision and Auto Body Shop 2026.02.24

Hi Ardelle,

Thank you so much for taking the time to share your experience and for trusting us with your Lexus. It really means a lot to hear that you were happy with the quality of the repairs and how the vehicle turned out — our team takes a lot of pride in the work we do, so that feedback truly means a lot.

I do want to personally apologize for the communication frustrations you experienced. We always want our customers to feel informed and taken care of throughout the process, and it sounds like we could have done better there. Your feedback is appreciated and helps us improve how we update customers moving forward.

As a small gesture to make up for the inconvenience, I’d love to offer you a complimentary full detail on your vehicle. Please feel free to reach out to me directly and we’ll be happy to schedule that for you at your convenience.

I’m glad everything ultimately worked out and that you’re happy with the results. Thank you again for choosing ER Collision — we truly appreciate you.