EMF Reviews

As 2026.07.31

     

Wouldn’t recommend to anyone. Technician came out to have look our forklift, couldn’t tell what was wrong with it just said couldn’t connect his diag tool to it, so we were none wisher then after his visit. But we got inovice to pay regardless of any recommendation or next setup, just had to pay cuz the visited us. We were more then happy to pay for travel time but no had pay for 1 hours labour which is also fine if we had any idea what was wrong with the forklift if.

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Reply from EMF 2026.08.05

Hello,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

When our engineer attended, they looked at your forklift and explained that, although we were unable to connect our diagnostic software to this particular model, they believed the truck was beyond economical repair based on its condition. Dean also spoke with you afterwards and explained the situation in more detail. Following this conversation, you agreed to the charge, which has since been settled.

We're sorry that the outcome wasn't what you had hoped for. We appreciate your feedback and wish you all the best going forward.

Sarah Franklin 2024.11.14

     

On behalf of the team at John Pipe International, I cannot speak highly enough of this company. When a delivery for a new customer went wrong through no fault of our own, they went over and above to support us with the equipment we needed to complete the job. Kelly worked out of hours to support me and their Director changed his plans to help too. Despite it being an extremely stressful situation, Kelly managed to come up with a solution and remained calm, friendly and professional at all times. She really is a superstar!

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Reply from EMF 2024.11.14

Hi Sarah - Thank you for the great review, we are delighted to hear that the team was able to help you with this situation. We always strive to provide great customer service, so amazing feedback like this is so appreciated.

Chris Taudevin 2024.08.12

     

We are in the Long Eaton area & we received a very friendly & efficient service when our forklift needed its first thorough examination (since we bought it pre examined). We will be a returning customer for service & exams in the future. Recommended.

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Reply from EMF 2024.08.12

Hi Chris - Thank you for the amazing review!

Roxanne Radford 2024.05.28

     

Excellent service as always, from the initial first communication to the completed service. Highly recommend!

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Reply from EMF 2026.03.03

Hi Roxanne - Thanks for the brilliant review!

Paul Winson 2023.12.14

     

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Reply from EMF 2023.12.14

Hi Paul - Thanks for the great review!

Chris Lamont 2023.11.27

     

Gary was extremely helpful with his advice on purchasing a new battery for our forklift on site, very much appreciated.

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Reply from EMF 2023.11.27

Hi Chris - Thanks for the great review!

jordan brannan 2023.10.05

     

Super quick with putting me through for my counterbalance licence John was great and made me feel very comfortable, helped where needed and very knowledgeable would recommend

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Reply from EMF 2023.10.06

Hi Jordan - Thank you for the brilliant review!

ARG COMMERCIALS LTD 2023.09.13

     

we use for business and have always been very very happy with the service received, Highly recommended

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Reply from EMF 2023.09.13

Hi - Thank you for the brilliant review!

Haulage Experts 2023.09.07

     

Garry has been very helpful sorting service out for our forklift, very competitive rates and friendly approach. Will be working with them again in the future!

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Reply from EMF 2023.09.07

Hello - Thanks for the great review!

Paige Higginson 2023.08.30

     

We recently hired a forklift off this company which was required extremely urgently. Ellie M was so helpful in getting this pulled together for us, working to a very tight deadline. Delighted with the service this company provide would recommend to others.

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Reply from EMF 2023.08.30

Hi Paige - Thanks for the great review!

Tony Musk 2023.08.24

     

Friendly helpful company, prompt response always with a personal service. Nothing too much trouble! Supply our forklifts and company training too. Always work with us to solve any issues that may arise. Thoroughly recommended

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Reply from EMF 2023.08.24

Hi Tony - Thanks for the great review!

Paul Price 2023.08.10

     

Very efficient and very knowledgeable

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Reply from EMF 2023.08.10

Hi Paul - Thanks for the great review!

Bashir Gulahmad 2023.06.05

     

How rude the two ladies at the front desk and on the phone they Dnt seem to want to listen to anything the client asks of them the other lady is apparently the general manager too she kept outing me on hold whilst I was speaking to her numerous times was very annoying when confronted I was the rude one apparently. Shambles no idea how people run a business this unprofessionally. Well looking at your reply it now seems I’m a lier too only spoke to 2 rude ladies one being a manager and 1 who kept putting me on hold every time I started speaking to her very rude so no idea how you run your business but very unprofessional throughout so I’d stay well away from This firm

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Reply from EMF 2023.06.05

Hi Bashir,

Thanks for taking the time to leave this review.

We always value feedback positive or negative. We've investigated this internally to find out what happened here and it is quite clear that the situation was different to how you describe.

You spoke to a number of the team as we wanted to get to the bottom of your problem however, you were condescending to the entire team throughout despite them trying their best to help.

If you would like to discuss this further I would suggest emailing us at info@eastmidlandsforklifts.co.uk

Thank you,

Pete Boettcher 2023.05.18

     

Good for forklift hire & maintenance. The full solution even with their own transporter to deliver.

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Reply from EMF 2023.05.19

Hi Pete - Thanks for the great review!

Michael Selway 2023.05.09

     

I have always Had a great Experience when Dealing With East Midlands Forklifts . They give 100%

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Reply from EMF 2023.05.09

Hi Michael - Thanks for the great review!

J M Hatton 2023.05.03

     

First time user of East Midlands Forklifts. Fantastic customer service. Highly recommended.

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Reply from EMF 2023.05.03

Thanks for the great review!

Carlton Healy 2023.04.18

     

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Reply from EMF 2023.04.18

Hi Carlton - Thanks for the great review!

David Archer 2023.04.14

     

Karen is great to deal with, always very helpful & gets back to you very quickly

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Reply from EMF 2022.11.08

Hi David - Thanks for the great review!

Amber Shepherd 2023.04.14

     

Was looking for while to find a company that we could hire a forklift from, Came across East Midlands Forklifts and Karen Derry did all the work for me, she is brilliant, efficient and extremely helpful. Will be using again and would highly recommend this company. Sheetfabs (Nottm) Ltd

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Reply from EMF 2023.04.14

Hi Amber - Thanks for the great review!

Ana Fernandes 2023.04.11

     

Very good and fast service. Totally recommend East Midlands Forklifts. Spoke with Garry that helped our business with everything Thank you for an amazing service

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Reply from EMF 2023.04.11

Hi Ana - thanks for the great review!